Customer Success Manager
1 day ago
Main responsibilities of this role are to manage the daily interaction with customers as well as to ensure existing customer growth and retention through analysing customers fleets and identifying opportunities to Upsell and Grow. Contacts all assigned clients daily/weekly and take ownership of client relationship. Ensure a rolling agenda for each client is maintained - Log all queries raised either telephonically or via email on the agenda. Ensure Minutes are distributed within 24 hours after a meeting with the client. Provide the client with regular feedback on each of the items on the agenda which includes timelines. Advise client on configurations changes to be made to optimise the efficiencies of the system and reporting. Compile a trend analysis of performance of the clients fleet according to predefined parameters. Analyse clients business and needs and provide ROI to client monthly. Produce a quarterly review document Identifying the following: o Overview o Fleet Performance Trend Analysis (Per Quarter) o Spend (Relating to: Training, Technicians, Hardware, Software, Comms, etc.) o Maintenance Statistics o Training and Development o Administration and Support Manage the billing structure and age analysis for all customers. Arrange visits to all clients in terms of agreed call cycles. Analyse clients operations effectively and evaluate upsell opportunities and present proposals. Through an astute analysis of the customers operation, identify problem areas and provide optimum solutions. Develop solutions to both Asset and Business management. Ensure follow up communication is comprehensively professional. Utilize the current client database to develop strong customer-focused relationships around the current offering. Identify potential leads and ensure quotations are accurate in every respect. Ensure targets are set and dashboards visible highlighting a pipeline based on numbers and revenue per customer. Provide administrative support in ensuring all Company documentation is accurately completed and submitted. Management of system training to clients as and when required. Matric Tertiary Qualification: Business Management Diploma or similar (Advantageous) 3 years face to face Client Relationship or Key Account management experience. Have sound knowledge of the principles of fleet management/telematics & be able to apply that knowledge in the service provided to clients. Excellent computer proficiency (MS Excel Word, Excel, and Outlook) Excellent verbal and written communication skills with internal and external customers. Own Transport and Drivers License. Ability to work under pressure and meet deadlines. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
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Customer Success Specialist
4 days ago
Durban, South Africa LexisNexis Full timeAccountabilities: - Demonstrate sound judgment and initiative to satisfy and support internal customers and stakeholders - Advocate for change and work cross-functionally to collaborate with teams to implement changes designed to improve the customer experience - Conduct finance and contracts analysis and operations systems analysis - Partner with BPS,...
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Customer Success Specialist
4 days ago
Durban, South Africa RELX Full timeAccountabilities: - Demonstrate sound judgment and initiative to satisfy and support internal customers and stakeholders - Advocate for change and work cross-functionally to collaborate with teams to implement changes designed to improve the customer experience - Conduct finance and contracts analysis and operations systems analysis - Partner with BPS,...
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Customer Success Advocate
1 month ago
Durban, KwaZulu-Natal, South Africa Virtualclick Full timeAt Virtualclick, we strive to provide exceptional virtual assistance that empowers businesses and professionals to achieve their goals.We enhance productivity and efficiency through tailored support.The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services.This role requires a...
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Junior Customer Success Analyst
2 days ago
Durban, South Africa Magic Orange Pty Limited Full time**MagicOrange South Africa** **Location - **Gauteng or KwaZulu Natal** **About MagicOrange** MagicOrange is a leader in the IT Financial Management Software market recognised by Gartner with customers and presence in four continents. MagicOrange is a Software as a Service provider currently in a high growth phase. Our mission is to make people and...
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Saas / Msp Customer Success Consultant [shift Work]
7 months ago
Durban North, South Africa Futurelink Global Recruitment Full time**Introduction** Our client based in the Durban North area is looking for a SaaS / MSP Customer Success Consultant to join their growing team. Please note: this is a shift based in-office role. The SaaS / MSP Customer Success Consultant works closely with customers to understand and improve their client journey from point of sale to contract renewal. As a...
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Client Success Coordinator
4 months ago
Durban, South Africa DataTech Recruitment Full timeAre you a dynamic sales professional with a passion for building strong customer relationships and driving business growth? Join the team as a Customer Success Coordinator in Durban and leverage your 2+ years of experience in account management and sales to excel in a fast-paced environment. With a focus on maximising revenue and achieving sales targets,...
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Client Success Specialist
1 month ago
Durban, South Africa Virtualclick Full timeare seeking a motivated and experienced Customer Success Specialist to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs.Are...
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Client Success Specialist
1 month ago
Durban, South Africa Virtualclick Full timeare seeking a motivated and experienced Customer Success Specialist to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs. Are...
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Client Success Associate
2 weeks ago
Durban, South Africa Agency Growth Team Full time**This position is for a UK based Agency specializing in Aesthetics** Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily...
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Senior Executive, Customer Success
3 months ago
Durban, South Africa NielsenIQ Full timeNielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients. RESPONSIBILITIES -...
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Milk Factory Operations Manager
3 weeks ago
Durban, KwaZulu-Natal, South Africa Farm Manager SA Full timeAbout Farm Manager SA\Farm Manager SA is a leading provider of dairy products, and we are committed to excellence in every aspect of our business.\Job Overview\We are seeking a highly skilled milk factory manager to join our team and help us achieve our goals.\Job Summary\The successful candidate will be responsible for overseeing all aspects of our factory,...
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Farm Management Expert
3 weeks ago
Durban, KwaZulu-Natal, South Africa Farm Manager SA Full timeAbout Farm Manager SA\Farm Manager SA is a leading provider of dairy products, and we are committed to excellence in every aspect of our business.\Job Overview\We are seeking a highly skilled milk factory manager to join our team and help us achieve our goals.\Key Responsibilities\\Supervise and coordinate the work of our production team to ensure efficient...
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Insurance Operations Director
1 day ago
Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full timeJob Title: Insurance Operations DirectorCompany Overview:Customer Experience People SA Ltd is a leading provider of customer experience solutions in the insurance industry. We are committed to delivering exceptional results and exceeding our clients' expectations.Job Description:We are seeking a highly skilled and experienced Team Leader to lead our teams...
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Customer Service Team Manager
4 hours ago
Durban, South Africa Rewardsco Full time**Job Details**: Division Rewardsco Sales Business Unit Customer Care Minimum experience Entry Level Company primary industry Telecommunications Job functional area Management We require a skilled Customer Care Team Manager to manage processes, monitor resources, motivate, coach, lead and drive positive agent behavior. In addition the successful...
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Customer Service Manager
7 months ago
Durban, South Africa Unilever Full timeJob Title: Customer Service Manager Location: South Africa Work Level: 2A **MAIN JOB PURPOSE**: We are looking for a **Customer Experience Manager **who will be responsible to ensure a superior customer experience through proactive communication and collaboration to cultivate strategic partnerships. Key is seeking continuous improvement opportunities...
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Customer Relations Manager
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob Title: Customer ExecutiveThe Legends Agency is seeking an experienced Customer Relations Manager to join our team in Durban, South Africa. As a key member of our sales and marketing team, you will be responsible for developing and implementing channel strategies to expand our market reach and enhance customer engagement.We are offering a competitive...
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Customer Relationship Manager
20 hours ago
Durban, South Africa Retail Engage Full timeResponsible for managing relationships with all levels of management in stores. Successful execution of campaign and activations at store. Responsible for overall management of the Retail Engage store operations, staff performance and achievements of Bonsella targets. Source potential new Bonsella stores within the Retail FMCG , Minimum of 5 years in...
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Customer Service Operations Manager
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob DescriptionWe are seeking an experienced Operations Manager to lead our call centre team. The successful candidate will be responsible for managing daily operations, ensuring seamless communication with customers, and providing exceptional customer service.Responsibilities:Develop and implement operational policies, procedures, and best practices.Lead...
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Client Success Adminstrator
7 months ago
Durban, South Africa DataOrbis Full time**Job Summary**: To provide administrative support to the client success team in order to optimise the function. Effectively managing financial administration, client onboarding as well as overseeing license management by accurately recording costs, tracking purchase orders, and distributing user login details. **Key Responsibilities and...
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Agricultural Operations Manager Position
2 weeks ago
Durban, KwaZulu-Natal, South Africa Farm Manager SA Full timeJob DescriptionWe are seeking a highly skilled and experienced Farm Manager to join our team at Farm Manager SA.The successful candidate will be responsible for overseeing the day-to-day operations of our farm, ensuring that all tasks are completed efficiently and effectively.Responsibilities:Manage and supervise farm staff to ensure optimal...