Client Executive

1 week ago


Durban, South Africa Marsh Full time

**Client Executive**
**Role based in Durban**

**Main Duties and Responsibilities**
- Responsible for service delivery to Commercial Clients.
- Ensure successful renewal of insurance contracts.
- Preparation of budget for client servicing team and understanding the importance of client profitability.
- Keep abreast with the insurance markets (both local and overseas).
- Fostering of sound working relationships with other functional business units.
- Familiarity and compliance with all company policies, statutory and regulatory

**Requirements**:

- Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of quality management systems.
- Comprehensive knowledge of all standards applicable in respect of the client service delivery function.
- Ensure all products and services available within Marsh Africa are marketed to the client as appropriate
- Be financially astute and capable of negotiating Marsh remuneration
- Ensure that premiums are collected and properly matched internally.
**Qualification and Experience Required**
- Minimum of 5 years appropriate experience in the client service delivery function
- Relevant formal qualification and AIISA (or similar)
- Must be FAIS compliant - minimum 150 credits and have passed RE 1 Examination
- Fluent in English
- Have a valid driver’s licence and be mobile
**Required Skills & Behavioural Competencies**
- Customer Oriented individual
- Excellent Interpersonal skills
- Planning and organisation skills
- Good problem-solving skills
- Results driven person
- Good Presentation skills
- Excellent negotiation skills
- Good report writing skills
- Verbal and Written communication skills.
- Strong administration skills
- Self-management skills
- Good listening skills and healthy self esteem
- Team orientated and able to work under pressure
- Excellent technical skills
**Preferred Personal Attributes**
- Passionate about customer service
- Enthusiastic
- Self-Starter
- Initiator
- People orientated person
- Self-disciplined
- Team Player
- Empathetic
- Excellent EQ



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