Property Customer Care Agent

3 weeks ago


Johannesburg, South Africa Macdonald & Company Full time

**Location**:
**Johannesburg**

**Salary**:
**250,000**

**Job Type**:
**Permanent**

**Reference**:
**71431**

**Job Summary**: Passionate about delivering excellent customer service?

Our client has set itself apart by providing a refreshing face to the ever-growing young market. Owning, redeveloping and managing their portfolio in-house has allowed them to offer a leisure like feel to their growing complement of clients. In their buildings housing over 10,000 beds spread across four cities, they intend to make everyone's university stay as luxurious as possible by offering all services inhouse.

To join their client care department, they are looking for a **Customer Care Agent** to ensure service delivery is maintained and tenant queries are resolved.

Some of the responsibilities entailed in this position will include, but not be limited to:

- Delivering quality Customer Experience.
- Engaging with tenants on calls, completing CRM, following up on queries until resolved and providing feedback within agreed deadlines.
- Analysing, investigating, reporting, and solving of maintenance logs.
- Identifying opportunities for improving customer experience, customer contact and maintenance logging.

To qualify for this position, you need to have an NQF 5 in a relevant field (Marketing, Contact Centre, Communication) and 3-5 years’ experience in Customer Experience and Contact Centre. Property experience is mandatory.

If you meet the requirements and believe this is the perfect opportunity for you, Send us your CV in MS Word today


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