Customer Care Assistant Johannesburg North

3 weeks ago

Johannesburg, South Africa Affirmative Portfolios Full time

**FMCG / Retail**
**JHB North, Johannesburg - Gauteng**
***:
**Customer Care Assistant**

**Johannesburg North**

**R58 800pa**

**Overview**:
Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in Johannesburg North.

**Key Performance Areas**:
The Customer Care Assistant will ensure a high degree of Customer Care within the store whilst maintaining a good, clean, and welcoming environment.

**Customer care**:
Ensure a welcoming environment for the customer.

Creating an inspiring environment.

Ensure that every customer receives great service delivery that starts with a greeting and a smile.

Conduct administrative duties including; the implementation of markdowns, promotions and effective merchandising as per instruction from Head Office.

**Merchandising**:
To ensure that delivered stock is unpacked and presented on the shop floor.

With the assistance of the Store Manager/Sales Team Leader, ensure that all items on display and on the shop floor are priced accordingly.

Ensure that main tables are stocked accordingly and mannequins are dressed as required.

Ensure that flat packed garments are neat and tidy with size stickers attached accordingly.

Ensure that hanging garments are merchandised correctly and size stickers are attached.

Ensure that markdown and promotion items are correctly merchandised with relevant stickers attached.

**Administrative Functions**:
Together with Store Manager/Sales Team Leader, ensure store administrative functions are efficiently carried out.

To be vigilant at all times in order to negate any form of stock losses.

Attend morning meetings and conduct daily duties accordingly.

General housekeeping, including; mopped floors, clean windows, rubbish bin emptied, parcel counter neat and tidy, changeroom mirrors cleaned, fans wiped/ dusted, etc.

**Minimum Requirements and Competencies**:
Customer care focused

Strong interpersonal skills and the ability to take instructions easily

Ability to deal with difficult customers

Attention to detail

Ability to demonstrate excellent communication skills

Good Relationship building skills

Grade 12

Basic arithmetic skills and a good command of the English language

Advantageous to have retail experience, specifically clothing

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