Hotel Manager

4 months ago

Cape Town, South Africa One&Only Cape Town Full time

Hotel Manager
(11775)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

The responsibilities of the Hotel Manager are to act as the Primary Strategic business leader of the property with responsibility for all aspects of the operations. Mainly includes managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment (ROI). The Hotel Manager leads their team in the development and implementation of property wide strategies, ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations, builds key relationships with customers and is involved in the sales process.

**Key Duties and Responsibilities**
- Be responsible for the resort management in the absence of the General Manager.
- Understand and abide by all Government laws relating to the hotel.
- Be actively involved in enforcing compliance of all Kerzner International programs.
- Be well versed and knowledgeable of the hotels Fire Evacuation and Emergency procedures as well as health and safety requirements in the Workplace. Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
- Ensure service programs are in place and executed against
- Provide timely, real time feedback to management and colleagues on service and operational standards, including feedback on even the smallest service and operational details
- Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
- Review and follow up on property Market Metrix and Tripadvisor scores and comments and assist to provide feedback to customers
- Act as a project manager for the execution of capital improvements
- Provide coaching on operations
- Manage and sustain sales and marketing strategy for the property
- Establish property sales strategy, goals and action plans
- Manage relationships with decision makers at top accounts for the resort
- Develop innovative means for capturing new streams of revenue through property amenities
- Interact with in house guests to prospect for new sources of business
- Identify key revenue generating stakeholders and customers and communicate information to sales offices
- Coach and reinforce a colleague selling strategy that takes advantage of property amenities
- Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and colleague engagement data
- Assist Heads of Department in preparing annual departmental operating budgets, capital expenditure and labour budgets
- Control and analyze departmental costs to ensure performance is within budget
- Review and work with appropriate revenue management reports
- Prepare and present reports for executive committee and board members using financial or performance data
- Conduct property critique
- Conduct annual business reviews
- Ensure ongoing development of managers with respect to recruitment, performance appraisals, counseling, coaching, training and disciplinary action
- Monitor local hiring and compensation trends for similar positions through benchmarking
- Ensures that the organization understands any change in fundamentals
- Support recruitment efforts from various sourcing channels through Human Resources
- Attend/lead daily morning briefings and any other meetings as scheduled
- Undertake additional duties as requested by the Managing Director of the resort.

**Skills and Requirements**
- A Three-year college degree or equivalent education/ experience.
- Four to five years of employment in a related position in a luxury hotel or resort.
- R

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