Hotel Manager

6 months ago

Cape Town, South Africa One&Only Cape Town Full time

Hotel Manager
(11775)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

The responsibilities of the Hotel Manager are to act as the Primary Strategic business leader of the property with responsibility for all aspects of the operations. Mainly includes managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment (ROI). The Hotel Manager leads their team in the development and implementation of property wide strategies, ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations, builds key relationships with customers and is involved in the sales process.

**Key Duties and Responsibilities**
- Be responsible for the resort management in the absence of the General Manager.
- Understand and abide by all Government laws relating to the hotel.
- Be actively involved in enforcing compliance of all Kerzner International programs.
- Be well versed and knowledgeable of the hotels Fire Evacuation and Emergency procedures as well as health and safety requirements in the Workplace. Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
- Ensure service programs are in place and executed against
- Provide timely, real time feedback to management and colleagues on service and operational standards, including feedback on even the smallest service and operational details
- Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
- Review and follow up on property Market Metrix and Tripadvisor scores and comments and assist to provide feedback to customers
- Act as a project manager for the execution of capital improvements
- Provide coaching on operations
- Manage and sustain sales and marketing strategy for the property
- Establish property sales strategy, goals and action plans
- Manage relationships with decision makers at top accounts for the resort
- Develop innovative means for capturing new streams of revenue through property amenities
- Interact with in house guests to prospect for new sources of business
- Identify key revenue generating stakeholders and customers and communicate information to sales offices
- Coach and reinforce a colleague selling strategy that takes advantage of property amenities
- Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and colleague engagement data
- Assist Heads of Department in preparing annual departmental operating budgets, capital expenditure and labour budgets
- Control and analyze departmental costs to ensure performance is within budget
- Review and work with appropriate revenue management reports
- Prepare and present reports for executive committee and board members using financial or performance data
- Conduct property critique
- Conduct annual business reviews
- Ensure ongoing development of managers with respect to recruitment, performance appraisals, counseling, coaching, training and disciplinary action
- Monitor local hiring and compensation trends for similar positions through benchmarking
- Ensures that the organization understands any change in fundamentals
- Support recruitment efforts from various sourcing channels through Human Resources
- Attend/lead daily morning briefings and any other meetings as scheduled
- Undertake additional duties as requested by the Managing Director of the resort.

**Skills and Requirements**
- A Three-year college degree or equivalent education/ experience.
- Four to five years of employment in a related position in a luxury hotel or resort.
- R

  • Hotel Receptionist

    6 months ago

    Cape Town, South Africa Pepperclub Hotel Full time

    **JOB SPECIFICATIONS**: - Preferably Grade 12 Senior certificate or a higher qualification - Experience in the hospitality sector, specifically the hotel industry. - Computer literate with Opera experience - Front Office experience **JOB DESCRIPTION**: - Greet guests and patrons as they arrive - Ensure that the checking in procedure runs smoothly - Manage...

  • General Manager: Fountains Hotel

    4 months ago

    Cape Town, South Africa FOUNTAINS HOTEL Full time

    Indalo Hotels and Leisure is looking for a General Manager for Fountains Hotel to deliver the highest level of customer service, maintain the quality of the property, whilst improving on operation efficiencies. The manager will also nurture our team to ensure they and we reach our goals. **Financial** - Direct the team to ensure all financial targets are...

  • Hotel Reservationist

    3 months ago

    Cape Town, South Africa BLAAUWBERG BEACH HOTEL Full time

    HOTEL RESERVATIONIST (FIT) VACANCY AVAILABLE We are currently seeking a hotel reservationist to join our dynamic reservations team. Please note the following skill requirements: **MUST HAVE HOTEL EXPERIENCE** 1. Greets guests over the phone in a friendly, courteous manner 2. Records reservation information accurately; identifies and records group and...

  • Hotel Front Desk Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotel Full time

    Job SummaryWe are seeking a highly skilled Hotel Front Desk Representative to join our team at Accor Hotel in Cape Town. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring that every stay is a memorable one.Key Responsibilities:Respond to all incoming calls and guest inquiries in a prompt...

  • Hotel Management Students for Duty

    2 months ago

    Cape Town, South Africa Atlanticview Cape Town 5 Star Boutique Hotel Full time

    **HOTEL STUDENT Duty Manager requirements**: - Hotel Management Diploma or similar (Tourism) students welcome. - GET PAID WHAT YOU ARE WORTH! Trainees R10k and up. YOU MUST HAVE HOTEL QUALIFICATIONS OR YOU WILL NOT BE CONSIDERED. - Age requirement 20-35. - Excellent verbal and written communication skills. - Brilliant supervision, motivational and task...

  • Security Manager

    7 months ago

    Cape Town, South Africa Pepperclub Hotel Full time

    **JOB ROLE**: As a Security Manager, you are responsible to protect and ensure the safety of all hotel guests, employees, their belongings and all hotel assets. Also ensuring that the hotel property is adequately secured at all times. **JOB SPECIFICATIONS**: - Minimum 5 years’ experience working in a similar role. - Advanced computer skills. - Proficient...

  • Corporate Sales Executive

    6 months ago

    Cape Town, South Africa HOTEL AND CATERING PERSONNEL Full time

    We are looking for someone regarding the acquisition and maintenance of customers through building and managing relationships with clients in a variety of source markets. The position is based in Cape Town, but you will be required to travel monthly to Johannesburg for 1 week. **RESPONSIBILITIES**: - To acquire and maintain customers for the Hotel in the...

  • Hotel Manager

    6 months ago

    Cape Town, South Africa Georgia Avenue Investments 92 Full time

    Looking for an extremely agile and resourceful Hotel Manager to join our team! Responsible for all aspects of the operation with regard to pre-opening of a Hotel in Cape Town. Pre-opening responsibilities include but not limited to keeping all MEP up to running condition, Airconditioning, heating, soft renovation of rooms and facilities. **About You** - A...

  • Night Auditor/duty Manager

    6 months ago

    Cape Town, South Africa O'Two Hotel Full time

    O’Two Hotel is a luxurious boutique hotel dedicated to providing unparalleled hospitality and unforgettable experiences to our guests. Nestled in Mouille Point, our intimate establishment prides itself on personalized service and attention to detail. We are seeking a dedicated and detail-oriented individual to join our team as a Night Auditor. **Job...

  • Hotel Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A distinguished 5-star luxury hotel, renowned for its commitment to impeccable service and unparalleled guest experiences, we are seeking a highly skilled Hotel Manager to lead a dedicated team. - Proven experience as a Hotel Manager in a 5-star luxury environment. - Extensive knowledge of luxury hospitality standards, trends, and guest expectations. -...

  • Front Office Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotel Full time

    Job Title: Front Office Operations ManagerWe are seeking a highly skilled and experienced Front Office Operations Manager to oversee the daily operations of our Front Desk, Guest Services, Concierge, and Night Audit teams.About the RoleThis is an excellent opportunity for a seasoned hospitality professional to join our team and drive operational excellence...

  • Assistant Front Office Manager

    3 weeks ago

    Cape Town, South Africa Accor Hotel Full time

    Job title : Assistant Front Office ManagerJob Location : Western Cape, Cape TownDeadline : December 26, 2024Quick Recommended Links Jobs by Location Job by industries Job Description Scope of Position The Assistant Front Office Manager is responsible for overseeing and supervising the operations of Front Desk, Guest Services, Concierge and Night Audit....

  • Assistant Front Office Manager

    2 weeks ago

    Cape Town, South Africa Accor Hotel Full time

    Job title : Assistant Front Office Manager Job Location : Western Cape, Cape Town Deadline : December 26, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Scope of Position The Assistant Front Office Manager is responsible for overseeing and supervising the operations of Front Desk, Guest Services,...

  • Hotel Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Urgent Vacancy - Hotel Manager** **Boutique Hotel - Cape Town** The Hotel Manager is to assume full responsibility for the overall property operations in the absence of the General Manager. Meet with the General Manager as required and update on property operations. To maintain and ensure the good will of the brand at property...

  • Barista Team Lead Position at Prestigious Cape Town Hotel

    2 weeks ago

    Cape Town, Western Cape, South Africa Belmond Mount Nelson Hotel Full time

    Job Title: Barista Team Lead Position at Prestigious Cape Town HotelOverviewWe are seeking an experienced and skilled Barista to lead our team in Western Cape, Cape Town. As a key member of our hotel's staff, you will be responsible for delivering exceptional customer service and providing expert coffee-making skills.Estimated Salary: R250,000 - R300,000 per...

  • Deputy Hotel Manager

    6 months ago

    Cape Town, South Africa Georgia Avenue Investments 92 Full time

    Looking for an extremely agile and resourceful Deputy Hotel Manager to join our team! Responsible for all aspects of the operation with regard to pre-opening of a Hotel in Cape Town. Pre-opening responsibilities include but not limited to keeping all MEP up to running condition, Airconditioning, heating, soft renovation of rooms and facilities. **About...

  • Hotel Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    My client is a prestigious luxury boutique hotel located on the Atlantic Seaboard Cape Town, renowned for delivering exceptional hospitality and unparalleled guest experiences As they continue to set new standards in the industry, we are seeking a dynamic and experienced Hotel Manager to join our team. *Responsibilities:* - Oversee day-to-day operations to...

  • Hotel General Manager

    6 months ago

    Cape Town, South Africa Valor reimagining hospitality Full time

    **Valor Hospitality Partners is recruiting for a Boutique Hotel General Manager with hotel opening experience in Cape Town. Opening is scheduled for later this year.** **Job Purpose**: The Hotel Manager has full responsibility for and directs the full operations, service, logistics, and activities of the Hotel Team to ensure that the hotel achieves its...

  • Banqueting Co-ordinator

    4 weeks ago

    Cape Town, South Africa Pepperclub Hotel Full time

    **JOB SPECIFICATIONS**: - Preferably Grade 12 and/or Qualification in Hotel / Events Management - Must have at least 3 years hotel experience in a banqueting / Event coordinating position in medium to large 4* or 5* Hotel - Must be Computer literate with working knowledge of Microsoft Office & Opera / Hotel & Catering - Highly presentable with excellent...

  • Hotel General Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Hotel General Manager** **Luxury Hotel - Central Cape Town, Western Cape** **Requirements**: - A business degree, hotel or hospitality management qualification (Essential) - Have a minimum of 5 years hotel / hospitality experience in a General Manager position in a 3/4 - Hotel property (Essential) - Strong...