Customer Service Agent

2 weeks ago


Cape Town, South Africa RecruitAGraduate Full time

**Job Information**:
Job Opening ID
ZR_1198_JOB

Hours of work
Full-time

Industry
Insurance

Location Type
In Office

Salary
R8 500 - R11 000

Remuneration Term
Per Month

Province
Western Cape

City
Cape Town

Country
South Africa
-

**Responsibilities**:

- Query receipt and resolution
- Call management
- Customer service
- Attend to telephone queries from clients
- Attend to all ad-hoc tasks when required
- Check that all documents required for the claim are on the claim file
- Request outstanding documentation from the client
- Attach documents to the claim
- Update UW on device detail changes
- Data maintenance - ensuring system data remains updated and relevant

**Requirements**:

- Grade 12/NQF4
- 1-2 years' experience in grail and policy wording
- Basic computer skills
- Strong phone contact handling skills and active listening
- Well versed in business English (written and verbal)
- Communicates clearly and reasons logically
- Customer service orientation
- Respects and works well with others
- Operates as a team player
- Prioritises, follow-up and orders work in a methodical manner
- Conscientious - meets deadlines and pays attention to detail to ensure quality
- Displays integrity and honesty
- Meticulous and organised
- Able to deal with time pressure and maintains a level head
- Analytical of nature
- Effective communication with the team and the claims manager
- Needs to take initiative and judgement based on data and logic, within standard operating procedures
- Ability to multi-task, prioritize, and manage time effectively
- Needs to take initiative and judgement based on data and logic, within standard operating procedures



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