Senior Service Desk Analyst

Gauteng, JHB - Northern Suburbs - R550,000 CTC Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within...

Our client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...

Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. **Qualification**: - A...

Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - 1st line IT and Technical Support - Troubleshooting and analysing IT related hardware and software issues. - Logging and tracking of incidents and requests. - Track, route and redirect tickets to correct resources/ resolver groups. - Escalation of re-occurring incidents and identify...

JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...

JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...

**Job Number** - 71657 **Job Type** - Permanent **Job Title** - Service Desk Analyst **Computer Skills** - Customer service skills,Technical proficiency,multitasking,problem solving skills **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide technical support and assistance to end-users, helping them resolve IT-related...

Job Description: Service Desk Support Analyst Position Overview Tech Guru - IT for Accounting Firms is looking for a Service Desk Support Analyst who thrives in a fast-paced, dynamic environment and is passionate about delivering a delightful customer experience. This role is perfect for someone who loves technology, is an excellent problem solver, and is...

Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - 1st line IT and Technical Support - Troubleshooting and analysing IT related hardware and software issues. - Logging and tracking of incidents and requests. - Track, route and redirect tickets to correct resources/ resolver groups. - Escalation of re-occurring incidents and identify...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

Global Service Desk Analyst Head Office **Location**:Johannesburg, ZA**Date**:17 Oct 2024**Application closing date**:30/10/2024- Inspired Education is the leading global group of premium schools, with a portfolio of 119 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Purpose: Job Responsibilities: Remote and Local IT Support - Delivering outstanding quality for all contacts into the IT Service Desk, measured against Key Performance Indicators. - Performing 1st line troubleshooting for the firm’s core systems and...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...