IT Service Desk Analyst

**Role Summary** **Responsibilities** As IT Service Desk Analyst, you will report to the South Africa IT Manager, and this position will encompass a number of key areas: - End user support, involving helping to identify, troubleshoot and resolve issues on all systems - Manage help requests via a Help Desk ticketing system and perform resolution - Monitor...

Are you fascinated by leading and managing a team? If so, check this out! SA’s leading tech company is looking for a seasoned IT Service Desk Manager to take total responsibility for the performance and constant development of the Service Desk, while ensuring delivery of contractual duties. **The role will consist of**: - Managing Service Desk Analyst...

**Location**: Johannesburg, Gauteng **Job Title**: Junior Service Desk Analyst **Salary**: R20,000 - R25,000 **Salary Type**: Negotiable**Education Level**: Diploma**Job Level**: Junior**Required Experience**: 1 - 3 Years Featured Job ListingsScrum Master - Cape Town, Western Cape - xneelo - Full Time, PermanentIT Support Services Internship - Cape Town,...

We require a Technical Analyst to join our client focused team. The primary function of the role is to respond to and resolve escalated customer IT support calls and maintenance tasks in a polite and efficient manner. And provide an efficient, professional Service to customers. The role entails exposure from small to large IT environments, and from...

Job Description: Service Desk Support Analyst Position Overview Tech Guru - IT for Accounting Firms is looking for a Service Desk Support Analyst who thrives in a fast-paced, dynamic environment and is passionate about delivering a delightful customer experience. This role is perfect for someone who loves technology, is an excellent problem solver, and is...

**Job Number** - 71657 **Job Type** - Permanent **Job Title** - Service Desk Analyst **Computer Skills** - Customer service skills,Technical proficiency,multitasking,problem solving skills **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide technical support and assistance to end-users, helping them resolve IT-related...

**JOB TITLE - SERVICE DESK ANALYST (1st LINE SUPPORT)** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **Key Performance Areas**: -...

**MAIN RESPONSIBILITIES**: - Follow communication “scripts” when handling different topics - Logging and tracking of incidents and requests. - Provide excellent customer service - Properly diagnose issues and route unresolved issues to the next level of support - Provide 1st and 2nd line IT and Technical support by using available tools and provide...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. **Qualification**: - A...

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success! **Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. - Contribute to the process of...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

**Main Responsibilities** - 1st line IT and Technical support - Answer all incoming calls from customers - Logging and tracking of incidents and requests - Assignment of tickets to the relevant department while making sure that the tickets are properly classified and prioritized - Ability to provide first time resolution by using available tools -...

**JOB TITLE - SERVICE DESK MANAGER** **Main Responsibilities**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the...

4 x Mandarin Service Desk Age 4 x Italian Service Desk Agents 4 x German Service Desk Agents Good, professional telephone etiquette- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. - Ensure that all calls are logged within ITSM tool as per the...

In this role, you would be responsible for 1st line systems support to Head Office and users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. KEY PERFORMANCE AREAS WILL BE: - Providing first line systems support to head office and stores...

**Overall Purpose of the Job**: Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May...

**Help Desk Responsibilities**: - Monitor VRU's and IVR's on an hourly basis - Update remote users with corporate antivirus software and any other software updates when applicable - Create, troubleshoot and resolve work orders - Troubleshoot user issues - Monitor Track IT ticketing system - Answer Help Desk line - Follow up on work orders with requestors -...

As a Service Desk Agent, you will operate in more complex environments and monitor the client’s network infrastructure. You will be responsible for ensuring timely restoration of service for Dimension Data clients by managing requests through to successful completion. **Requirements**: **Logging** - Responsible for receiving, validating and logging client...

Mazars Gauteng is currently recruiting for a Junior Service Desk Specialist who will be responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tools and products used by Mazars. **Duties and Responsibilities**: **Desktop Support**: - Attending to service requests logged for by...