We have other current jobs related to this field that you can find below

  • Retentions Agent

    3 months ago

    Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

    **Key Responsibilities**: - Engage with existing customers to offer retention options and customized solutions based on their needs and preferences. - Use Siebel and C3D systems efficiently to manage customer accounts, process requests, and resolve issues promptly. - Maintain a thorough understanding of our product and service offerings, ensuring accurate...

  • Head of Retention

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high-performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

  • Retentions Agent

    3 months ago

    Umhlanga, South Africa Rewardsco Full time

    **Job Details**: - Division Rewardsco Sales- Business Unit VC Saves- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Sales- **Key Responsibilities**: - Engage with existing customers to offer retention options and customized solutions based on their needs and preferences. - Use Siebel and C3D systems...

  • Retentions Agents

    3 months ago

    Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

    **Key Responsibilities**: - Engage with existing customers to offer retention options and customized solutions based on their needs and preferences. - Use Siebel and C3D systems efficiently to manage customer accounts, process requests, and resolve issues promptly. - Maintain a thorough understanding of our product and service offerings, ensuring accurate...

  • Retentions Agents

    3 months ago

    Umhlanga, South Africa Rewardsco Full time

    **Job Details**: - Division Rewardsco Sales- Business Unit VC Saves- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Sales- **Key Responsibilities**: - Engage with existing customers to offer retention options and customized solutions based on their needs and preferences. - Use Siebel and C3D systems...

  • Retentions Team Manager

    3 months ago

    Umhlanga, South Africa Rewardsco Full time

    **Job Details**: - Division Rewardsco Sales- Business Unit Customer Care- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area ManagementWe are seeking a skilled **Retentions Team Manager** for the Customer care. This individual will manage daily processes, monitor resources, report real-time daily stats and...

  • Retentions Team Manager

    3 months ago

    Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

    We are seeking a skilled **Retentions Team Manager** for the Customer care. This individual will manage daily processes, monitor resources, report real-time daily stats and issues to the Retentions Manager, motivate, coach, lead and drive positive agent behaviour. In addition, the successful incumbent will be responsible for driving both individual and team...

  • Customer Onboarding Specialist

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

  • Customer Onboarding Specialist

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work...

  • Customer Onboarding Specialist

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

  • Retentions Agent, Customer Services Agent and Sales

    3 months ago

    Umhlanga Rocks, South Africa CareerBox Full time

    Matric - ID original - Resume - Bank statement - 6-12 Months work experience (Sales, CS & Retentions) - 1 year work experience (retail) - Well spoken - Good communications/ computer skills - Good articulation - Work in a fast-paced environment - Incentives, Commission and Night shift allowance offered - PEN - Please certify the documents Pay: Up to...

  • Fica Specialist

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

  • Fica Specialist

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. The...

  • Fica Specialist

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. The...

  • Customer Service Consultant

    3 months ago

    Umhlanga, South Africa Careerbox Africa Full time

    **CareerBox **Umhlanga is currently recruiting for a UK Broadband Campaign. **Position Purpose** To provide excellent service to customers by responding to all customer queries regarding product information, technical queries and converting enquiries into new business through understanding customers’ needs and providing solutions. **Prerequisites** -...

  • Cash Advance Specialist

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

  • Customer Relations Consultant

    3 months ago

    Umhlanga, South Africa StepWise Recruitement Full time

    An exciting opportunity exists with a Healthcare IT Company for an Customer Relations Consultant who will work from their offices in Umhlanga. **This position specifically involves**: - Unlocking the Company's evolving value proposition by on-boarding and maintaining Medical Practice clients through continuous consulting as well as to identify and act upon...

  • Sales Specialist

    2 months ago

    Umhlanga, South Africa Pro Save Logistix Full time

    Full Job Description **Job Types**: Full-time Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go and do cold calling? Then a Sales Specialist role would be a perfect fit for you. In this role, you will represent by Pro Save Logistix and meet customer’s needs. **Your Talents**: MUST be...

  • Call Centre Sales Agent

    3 months ago

    Umhlanga, South Africa Talksure Full time

    About us: Established in 2010, Talksure is an independent financial services provider for the South African and International markets. Based in Umhlanga, KZN we specialize in providing innovative, tailor-made customer engagement solutions. Our growing team of highly motivated and skilled sales specialists has a proven track record of...

  • (Regional) Manufacturing

    3 months ago

    Umhlanga, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Customer Retentions Specialist

3 months ago

Umhlanga, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
Calling all experienced customer service professionals. iKhokha is growing and our Retention Team has a spot available for a Customer Retentions Specialist to join our iKTribe. If you have excellent communication skills and enjoy jumping on the line to chat to merchants then this could be the role for you.

To be a successful Customer Retentions Specialist at iKhokha you should be great at objection handling, able to influence, have a positive demeanour and be an effective listener.

**So, what will you do?**

You will be responsible for maintaining and retaining all iKhokha merchants.

You will be responsible for ensuring that all merchants who churn meet success by initiating a seamless and efficient reactivation process.

You will educate merchants on the various ways to use products in a hassle-free and customer centric manner as well as provide over the phone training on how to use new features.

**Deal Breakers**:

- 1 - 2 years call centre experience with exposure to CRM platforms.
- Excellent written and verbal communication skills with a specific focus on customer service and retentions.
- Data capturing and detail orientation with a good understanding of technical support.
- Business understanding of Product, FICA, Technical Support and Customer Service.

**What would you be responsible for?**
- Maintain favourable merchant relationships.
- Increase merchant reactivation through efficient handling time across CRM platform and telephonically.
- Conduct courtesy calls to ensure product and service satisfaction & gain further insights to drive business improvements across all verticals.
- Contact targeted merchants specific to business requirements and targeted campaigns to drive optimal use of business offerings.
- Interact with escalations of merchants daily, responding to their questions or concerns and guiding them to the appropriate service.
- Provide unsurpassed customer experience to promote retention and loyalty
- Achieve positive reviews on social media platforms.
- Introduce and educate merchants on how to utilize new and existing products and benefits included.
- Conduct reactivation calls and educate merchants to get trading.
- Ensure technical issues are resolved.
- Ensure attention to detail when capturing merchant information efficiently and accurately.
- Submit outstanding documents from merchants to FICA for profile completion or profile switching.
- Placing of orders for Key Account Specialists in field to drive streamlined and efficient processes.
- Assist Key Account Specialists with customer follow up’s and enquires arising, to ensure efficient merchant management.
- Escalate urgent queries that require input from senior management.
- Ensure proper escalations when any systems or tools are down and that proper. communication is rendered to the Team Leader and Line Manager.

**Qualifications**:

- Minimum of a matric qualification.

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid, remote and in office work models.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.