Fica Specialist

**Company Description**
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

The iKhokha talent team is hiring for a FICA Specialist.

We are looking for a professional individual with strong attention to detail and excellent communication skills to take on the role.

**So, what will you do?**

You will be responsible for onboarding iKhokha merchants and facilitate a seamless and efficient FICA verification process.

**In addition to the above, you will**:

- Increase onboarding conversion/activation through efficient handling time across CRM platform
- Identify outstanding FICA requirements and proactively request these documents from onboarding agents
- Keep onboarding agents informed of all changes and processes. Follow up on outstanding requirements from onboarding specialist
- Provide unsurpassed service excellence to promote efficient turnaround times to achieve merchant retention and loyalty
- Ensure that call and ticket SLA’s are met as defined with the Team Leader and Line Manager
- Interact with escalations of onboarding agents daily, responding to their questions or concerns and guiding them to the appropriate requirements
- Verify all documents and information captured on a merchants profile, including identity information to ensure seamless onboarding and trading experience
- Interpret all FICA checks to establish if the merchant meets iKhokha’s requirements in order to be a legit business trader
- Understand the various different business entities and conduct the necessary FICA checks for those entities to ensure compliance and prevent money laundering
- Ensure attention to detail when capturing merchant information efficiently and accurately
- Request outstanding documents from onboarding specialist to ensure profile completion from merchants
- Escalate urgent queries that require input from senior management
- Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager

**Qualifications**
- Minimum of a matric qualification.

**Deal Breakers**:

- 1 - 2 years FICA experience with exposure to FAIS.
- Must have experience in MS office
- Exposure to CRM platforms
- Excellent written and verbal communication skills with a specific focus on customer service
- Data capturing and detail orientation with a good understanding of FICA requirements
- Ability to handle pressure and large volumes of work with speed and accuracy
- Problem Solving
- FICA
- Fraud & Risk Compliance
- Onboarding
- Support
- Sales

**Additional Information** Perks of joining the Tribe?**
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in office work models.
- Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
- Be guided by visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning and development.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so). =
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.