![StepWise Recruitement](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Consultant
3 weeks ago
An exciting opportunity exists with a Healthcare IT Company for an Customer Relations Consultant who will work from their offices in Umhlanga.
**This position specifically involves**:
- Unlocking the Company's evolving value proposition by on-boarding and maintaining Medical Practice clients through continuous consulting as well as to identify and act upon opportunities to up-sell additional products and services and become their business champions;
- Deliver on the desired end-to-end client experience by providing a consistently high standard of client service;
- Measure and monitor the Company's client experience by making the value proposition real; and
- Provide ongoing input to help shape the Company's value proposition.
**Duties will include**:
- Act as the primary point of contact for clients throughout the onboarding process;
- Guide clients through the adoption of the bureau service;
- On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels;
- Develop strong and trusted relationships with providers and unlock the Company's value proposition through continuous high value interactions supported by actionable insights;
- Proactively identify client needs and recommend solutions to optimise the Company's value proposition;
- Update onboarding resources and maintain detailed records of all client interactions;
- Collaborate with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey;
- Manage retention and growth of an allocated portfolio in order to maintain its profitability.
**Job requirements**
**Qualifications and experience**:
- National Senior Certificate (Matric), tertiary qualification preferred;
- 4+ years experience in a client service role, within the healthcare and/or information technology sectors;
- A minimum of 3 years coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards;
- 2+ years training clients on software products;
- 2+ years upselling products and services to existing clients
- 2+ years building strong and trusted business-level relationships with clients;
- Experience working on at least 3 PMA’s (Practice Management Applications), demonstrating a versatile and comprehensive understanding of various systems;
- A proven track record of navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations
**Knowledge and skills**:
- In-depth knowledge of the medical services claims industry and healthcare codingsystems;
- Understanding of processes and systems used in the execution Medical Practice Management;
- Enthusiasm to stay updated with industry developments and emerging trends in thehealthcare sector;
- Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative;
- Excellent communication and people skills (verbal and written);
- Effective time management and organisational skills to prioritise tasks and meet deadlines
- Analysis and problem solving skills
- Proficiency in English, and at least one other official language
**Competence**:
- Exceptional interpersonal and relationship-building skills to establish trust and credibility with clients and internal stakeholders;
- Collaborative and team-oriented approach to work effectively with cross-functional teams;
- Can hold own ground during tough negotiations with different types of stakeholders, while remaining respectful, calm and mindful;
- Excellent problem-solving and decision-making abilities in complex and dynamic situations;
- Results-oriented with a focus on achieving targets and delivering on key objectives;
- Adaptability and resilience to navigate through challenges and uncertainty;
- Ethical and professional conduct with a commitment to integrity and confidentiality;
- Dependable and diligent, consistently demonstrating trustworthiness and a strong work ethic.
Pay: From R22 000,00 per month
-
Partner Relation
2 weeks ago
Umhlanga, South Africa One Source Direct Full timepartner Relations Consultant Needed Our company, One Source Direct, is searching for a Partner Relations Consultant on behalf of Zoom Fibre. Main Purpose of the Job? Set and drive superior experience for Zoom Fibre Partners (ISP’s, resellers, internal and end users) through management of all customer escalations directed to ZF Partner Relations Team. To...
-
Customer Services Consultant
3 weeks ago
Umhlanga, South Africa Call Centre Staffing Full timeClient is looking for customer services Consultants to manage customer queries on different international campaigns. Handle customer complaints and provide appropriate solutions and alternatives. Managing a high volume of calls from customers. Striving to achieve first call resolution and maintain the quality of service provided by the call...
-
Retentions Consultant
2 weeks ago
Umhlanga, South Africa Rewardsco (Pty) Ltd Full timeWe require a skilled **Retentions Consultant** for our **Customer Care division.** This individual will fulfil the needs of existing customers that are at risk of cancelling services and address complaints with the goal of increasing satisfaction and securing renewals or saves. The successful incumbent will need to use a consultative approach to present the...
-
Retentions Consultant
2 weeks ago
Umhlanga, South Africa Rewardsco Full time**Job Details**: - Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Customer Service- Contract term 6 months- Salary R90 000 - R90 000 per annumWe require a skilled **Retentions Consultant** for our **Customer Care division.** This individual will fulfil the needs of existing customers that are at risk of...
-
Consultant Lending Support
2 weeks ago
Umhlanga, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Customer Service Agent
3 weeks ago
Umhlanga, South Africa Call Centre Staffing Full timeOur client is looking for Customer Service Consultants to join their team. Experience required: - 1 year customer service/upselling/webchat experience within a call centre environment. Must have: - Matric - Clear criminal record - Be willing to work night shifts **Job Types**: Permanent, Full-time **Salary**: R5,250.00 per month Ability to...
-
Telesales Consultant
3 weeks ago
Umhlanga, South Africa Private (Telecommunications Company) Full timeFast growing company in the Telecommunications sector is seeking to employ an experienced Telesales Agent/Consultant to join their team in Umhlanga, Kwa-Zulu Natal. **Responsibilities will include**: - Internal Sales function & order fulfilment - Maintaining records of customer responses and compile reports to management on this - Liaise with Internet...
-
Sales Consultant
3 weeks ago
Umhlanga, South Africa Bidvest Insurance Full timeBroker Sales Consultant Our sales team is growing, and we are on the search for an electric and passionate individual to join our team as a Sales Broker Consultant! Bidvest Insurance is a non-Life insurer within the Financial Services division of the larger Bidvest Group and operates alongside other great companies such as Bidvest Bank, Bidvest Life, FMI,...
-
Guest Relations Officer
3 weeks ago
Umhlanga, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Guest Relations Officer
3 weeks ago
Umhlanga, South Africa HotelJobs.co.za Full timeLuxury hotel in the Umhlanga area is looking for a Guest Relations Officer. - Ensure a high level of product knowledge as well as the daily happenings in the hotel as well as the local area - All customer queries and requests are to be handled in a polite and efficient manner thereby maintaining a consistently high level of customer service - Ensure that a...
-
Sales Consultant
4 weeks ago
Umhlanga, South Africa Swarovski Partner Boutique Full timeWe are hiring a Sales Consultant to join our **SWAROVSKI **store in Gateway Theatre of Shopping Mall. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.** **WHAT WE EXPECT FROM...
-
Independent Review Consultant
3 weeks ago
Umhlanga, South Africa RPO Recruitment Full timeRPO Recruitment is currently seeking an Independent Review Consultant to join our clients team. As an Independent Review Consultant, you will be responsible for conducting objective and thorough reviews of various processes, procedures, and systems within client organizations. At RPO Recruitment, we are dedicated to providing exceptional talent for our...
-
Sales Consultant
2 weeks ago
Umhlanga, South Africa Hair Clinic International Full timeWe are looking for a strong, positive and sales orientated individual with a go getter attitude, goals orientated, target driven and the “want” to constantly challenge themselves. The individual must want to grow within a company. Full training will be provided to become a member of our family as a hair loss consultant. Minimum requirements: - 8 years...
-
Sales Consultant
3 weeks ago
Umhlanga, South Africa Hair Clinic International Full timeWe are looking for a strong, positive and sales orientated individual with a go getter attitude, goals orientated, target driven and the “want” to constantly challenge themselves. The individual must want to grow within a company. Full training will be provided to become a member of our family as a hair loss consultant. Minimum requirements: - 5 years...
-
Motor Insurance Fraud Team Leader
2 weeks ago
Umhlanga, South Africa Customer Experience People SA Ltd Full timeJob purpose: To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams at the same time ensuring delivery of business performance objectives, KPIs and SLAs in accordance with company procedures and policies. Job responsibilities: Ensure delivery...
-
Customer Service
1 week ago
Umhlanga, South Africa GBS Full time**Job Title: Client Services Agent** J**ob Summary**: **Responsibilities**: - Take appropriate action such as updating personal details or sending policy documents to clients - Undertake to resolve 80% of queries at the first point of contact - Assist with Service requests on various social media platforms - Service on instant messaging platforms - Retain...
-
Sales Consultant
2 weeks ago
Umhlanga, South Africa Swarovski Partner Boutique Full timeWe are hiring a Sales Consultant to join our **SWAROVSKI **store in The Gateway Theatre of Shopping. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.** **WHAT WE EXPECT FROM...
-
Sales Consultant
2 weeks ago
Umhlanga, South Africa Vodacom Shop Umhlanga Full timeVodacom is SA’s leading providers of technology and communications services, transforming the way we connect. We have the ability to learn and grow at the speed of technology, and the space to create within every role. As a Retail Sales Consultant, you’ll be the face of Vodacom, providing personalized interactions with our customers. You’ll also gain...
-
Customer Service Representative
4 weeks ago
Umhlanga, South Africa Surgo HR & Training Full timeOur Client is expanding, and is recruiting for experienced Customer Service Representatives. **Job Purpose**: Customer Service Representatives assist customers, By answering product and service-related questions Provide information about other products and services Updating and maintenance of Customer account information Assist in resolving product or...
-
Reservations Consultant
4 weeks ago
Umhlanga, South Africa SRG Recruitment Full timeOverview (Area): Umhlanga (Salary): Market Related (Ref: AN) Our client seeks to appoint a suitably experienced Reservations Consultant, at their Game Reserve based in Zululand. This role will be based at their offices in Umhlanga, Durban.