Customer Relations Consultant

5 months ago

Umhlanga, South Africa StepWise Recruitement Full time

An exciting opportunity exists with a Healthcare IT Company for an Customer Relations Consultant who will work from their offices in Umhlanga.

**This position specifically involves**:

- Unlocking the Company's evolving value proposition by on-boarding and maintaining Medical Practice clients through continuous consulting as well as to identify and act upon opportunities to up-sell additional products and services and become their business champions;
- Deliver on the desired end-to-end client experience by providing a consistently high standard of client service;
- Measure and monitor the Company's client experience by making the value proposition real; and
- Provide ongoing input to help shape the Company's value proposition.

**Duties will include**:

- Act as the primary point of contact for clients throughout the onboarding process;
- Guide clients through the adoption of the bureau service;
- On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels;
- Develop strong and trusted relationships with providers and unlock the Company's value proposition through continuous high value interactions supported by actionable insights;
- Proactively identify client needs and recommend solutions to optimise the Company's value proposition;
- Update onboarding resources and maintain detailed records of all client interactions;
- Collaborate with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey;
- Manage retention and growth of an allocated portfolio in order to maintain its profitability.

**Job requirements**

**Qualifications and experience**:

- National Senior Certificate (Matric), tertiary qualification preferred;
- 4+ years experience in a client service role, within the healthcare and/or information technology sectors;
- A minimum of 3 years coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards;
- 2+ years training clients on software products;
- 2+ years upselling products and services to existing clients
- 2+ years building strong and trusted business-level relationships with clients;
- Experience working on at least 3 PMA’s (Practice Management Applications), demonstrating a versatile and comprehensive understanding of various systems;
- A proven track record of navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations

**Knowledge and skills**:

- In-depth knowledge of the medical services claims industry and healthcare codingsystems;
- Understanding of processes and systems used in the execution Medical Practice Management;
- Enthusiasm to stay updated with industry developments and emerging trends in thehealthcare sector;
- Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative;
- Excellent communication and people skills (verbal and written);
- Effective time management and organisational skills to prioritise tasks and meet deadlines
- Analysis and problem solving skills
- Proficiency in English, and at least one other official language

**Competence**:

- Exceptional interpersonal and relationship-building skills to establish trust and credibility with clients and internal stakeholders;
- Collaborative and team-oriented approach to work effectively with cross-functional teams;
- Can hold own ground during tough negotiations with different types of stakeholders, while remaining respectful, calm and mindful;
- Excellent problem-solving and decision-making abilities in complex and dynamic situations;
- Results-oriented with a focus on achieving targets and delivering on key objectives;
- Adaptability and resilience to navigate through challenges and uncertainty;
- Ethical and professional conduct with a commitment to integrity and confidentiality;
- Dependable and diligent, consistently demonstrating trustworthiness and a strong work ethic.

Pay: From R22 000,00 per month

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