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Retentions Agent

1 month ago


Umhlanga, South Africa Rewardsco Full time

**Job Details**:

- Division Rewardsco Sales- Business Unit VC Saves- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area Sales-
**Key Responsibilities**:

- Engage with existing customers to offer retention options and customized solutions based on their needs and preferences.
- Use Siebel and C3D systems efficiently to manage customer accounts, process requests, and resolve issues promptly.
- Maintain a thorough understanding of our product and service offerings, ensuring accurate information is presented to customers.
- Meet or exceed set retention targets and contribute positively to the overall team's performance.
- Proactively handle customer complaints or escalations, demonstrating strong problem-solving skills and finding appropriate resolutions.
- Ensure compliance with company policies and procedures, as well as legal and ethical standards.

**Minimum Requirements**:

- Minimum **6 months recent local mobile retentions** experience
- Proficiency in using **Siebel and C3D systems** is essential.
- Proven track record in achieving sales and retention targets.
- Clear criminal record.