Professional Services Specialist

4 weeks ago


Cape Town, South Africa Passion.io Full time

Passion.io’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 50+ people, supporting 8,000+ Creators and 700k+ end-users from all over the world.

We have an exciting opportunity for a Professional Services Specialist to join our team. If you are an experienced professional with at least 1+ Year of working experience within a similar role in a SaaS environment, working with HelpDesk software, Photoshop and Canva and able to provide Social Media support and management - we would love to meet you

**Requirements**:
What you'll bring to the team

1-2 years’ of working experience within a similar role in a SaaS environment

- ️ Exceptionally keen eye on details related to design and copy (experience writing and/or reviewing copy in English) ️‍
- ️ Experience being a Creative Problem Solver
- ️ Confident in speaking and interacting with clients through virtual calls. Proactive, always looking for ways to improve process and customer experience Fluent in English
- ️

❗❗ Please note: While this position is FULLY REMOTE, ability to work full-time US hours (Pacific to Eastern) is essential

What you'll be working on

Effectively reply to customers' questions and concerns about the Product, their App and their account.

Migrate Creator’s content from their old platform (video/written/ audio/ files) to Passion.io and organize it in the best way possible
- (each platform has different requirements - e.g course structure).
- Create the App design using Canva and the brand assets provided by the Creators ✍️ App Submission - Check daily status for Apps in review on Apple & Google and collaborate with the app Submission team to resolve any rejections or issues
- ️ App Submission - send updates to Apple and Google when there’s a major update from Passion (with new features and bug fixes).
- ️ Help the team with ad hoc admin tasks. Basic / limited set up Typeform for customers and Zapier
- ️

**Benefits**

What we offer you
- Work from anywhere and full flexibility. ✈️ Bi-annual international gatherings in a cool venue somewhere even cooler. Our last trips brought us to Croatia, Portugal, and Greece. An autonomous/entrepreneurial work style where your success is measured by results (not time). The steepest learning curve you’ve ever experienced including regular career coaching sessions, internal and external training, coaching, and much more. We also support you with attending conferences, taking courses, and purchasing books. An open, honest, creative, and results-driven environment where your opinion is highly valued. Flexible equipment policy with a budget that renews every year.
- Co-working policy: If you prefer to work from a co-working space, we'll help pay for it. 24 days of paid vacation plus 10 days of “Celebration Leave” that allows you to take the holidays off you actually celebrate (instead of the statutory holidays in the country you happen to live in).
- Paid parental leave: We offer a generous period of fully paid parental leave.


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