Guest Relations

**A popular, high volume full-service hotel is seeking to appoint an exceptional Guest Relations Manager.** **Responsibilities**: - Managing Guest Relations Officers as well as Porters & Concierge - Managing all Guest relations administration, follow-up, feedback, and initiatives - Keeping every department informed as to which guests are coming, staying...

**Key Responsibilities**: - Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism **onboard the cruise ship**. - Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient...

ITC Hospitality Group, a 4 & 5-star corporate and leisure accommodation specialist based in Cape Town, is seeking to employ an outgoing and energetic brand ambassador to the role of Guest Relations Manager (GRM). **Job Title: Guest Relations Manager** **Responsible to: Operations Director** **Salary: Based on qualifications and experience** **Minimum...

**Job ID**: 58103**Date Posted**: Posted 18 hours ago**Location**: Cape Town**Job Title**: GUEST RELATIONS OFFICER - CAPE TOWN- WESTERN CAPE Guest Relations Officers main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties...

A boutique collection of Hotels based in the City Centre seeks a Guest Relations Officer. The Guest Relations Officer's main tasks include to managing the guest Relations team, to keep the property innovative in its guest experience and to support community partnerships ensuring that the property is consistency presented in a strong, positive image to...

A 5* Boutique Hotel seeks Guest Relations Officers to join their team. The main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily. The duties include Guest handling as well as performing administration tasks.You are required to...

**Guest Relations Officer - Luxury Hotel - V&A Waterfront** **Salary Package: R9500 + Provident Fund** **A great opportunity for a polished, well-spoken & professional individual to be part of the team!** - As Guest Relations Officer you will assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems. -...

We have an opportunity for an **Guest Relations Officer **to join our team in Stellenbosch on a full time basis. **REQUIREMENTS** - Grade 12 - Preferably 2 years previous experience - Passionate about the hospitality industry - Excellent interpersonal - & communication skills, written and verbal (in person and telephonic) - Strong customer service...

**RESPONSIBILITIES**: - Welcome and introduce Lodges and Spa to guests; - Check-in and check-out guests; - Pass all relevant guest information on to various departments as required; - Assist guests with bookings, tours and transfers, build and create guests’ itineraries; - Ensuring that all guest information and rates are correct; - Guests’ liaison to...

A 5* Luxury Hotel seeks a Guest Relations/ Concierge to join this world class Hotel. - Gather, summarize, and provide information to guests about the property and the surrounding areas. The hotel concierge is expected to be an **EXPERT** of the local area. - Answer telephonic calls and assist guests with special requests, questions, or concerns. - Designing...

**RESPONSIBILITIES**: - Welcome and introduce Lodges and Spa to guests; - Provide upscale guests service experience for all guests throughout their stay; - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in; - Oversee check-in and check-out procedures, including reservations and financial transactions rooms; - Promptly address...

The Guest Relations Manager plays a crucial role in creating goodwill amongst the visitors by providing excellent services to its customers. He/She is responsible for making the stay of customers pleasant and comfortable and taking care that all the issues have been solved promptly, so as to ensure better customer satisfaction. KEY RESPONSIBILITIES -...

JOB TITLE Guest Relations Officer REPORTS TO Front-office Manager DUTIES & RESPONSIBILITES - Assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems - Maintain a good relationship with guests & creates a good impression of the hotel - Maintain the appearance of the Front-Office department with regards...

**_Our client in the hospitality industry is urgently looking to employ a Guest Relations Officer at their organization_** **_Location:_**: - Clanwilliam, Western Cape_ **_Requirements:_** - _ Matric_ - _ Diploma in Hospitality_ - _ Must have at least 2 years experience in a 5* Lodge / Hotel or 1 years experience in a Front Office environment_ - _...

**Scope and General Purpose**: Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They also form strong and lasting relationships with guests and provide information about additional hotel services. **Main...

**The Twelve Apostles Hotel and Spa** **Guest Liaison Officer (Permanent - Part-Time)** **Job Summary**: We are recruiting for a passionate and detail orientated Guest Liaison Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations. **Organisational Positioning**: -...

A brand new, unique and exciting opportunity has become available on our Western Capes South coast as well as inland as far as Montague for a Guest Relations Manager. Your SENIOR duties include moving (travelling) between the properties ensuring guests and visitors have the best personalised experience possible. You will be working directly with Sales and...

**Job Number** 23058510 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Serves as the property Manager on Duty and oversees all...

**Job Number** 23157050 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serves as the property Manager on Duty and oversees...

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...