Guest Relations Officer
7 months ago
**Guest Relations Officer - Luxury Hotel - V&A Waterfront**
**Salary Package: R9500 + Provident Fund**
**A great opportunity for a polished, well-spoken & professional individual to be part of the team**
- As Guest Relations Officer you will assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems.
- Receive guests in a well-mannered, polite, friendly & efficient manner and maintain good relationships.
- Maintain the appearance of the Front-Office department with regards to tidiness
- Safekeeping of correspondence, dockets & registration details and ensure that all company policies, procedures & standard operating processes are adhered to.
- Assist & log all incoming calls relating to guest requests & complaints and escalate unresolved guest requests or complaints.
- Someone with excellent communication, interpersonal and organizational skills.
- Ability to take initiative and work independently.
- High guest centric approach to ensure overall customer service.
- Previous experience in similar role is required.
- Knowledgeable in hotel operating software.
- Ability to work shifts, weekends, and public holidays.
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Guest Relations Officer
1 day ago
Cape Town, South Africa Front Office - The Twelve Apostles Hotel Full time**The Twelve Apostles Hotel and Spa** **Guest Liaison Officer (Permanent - Part-Time)** **Job Summary**: We are recruiting for a passionate and detail orientated Guest Liaison Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations. **Organisational Positioning**: -...
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Guest Relations Officer
1 week ago
Cape Town, South Africa HotelJobs.co.za Full timeA 5* Boutique Hotel seeks Guest Relations Officers to join their team. The main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily. The duties include Guest handling as well as performing administration tasks.You are required to...
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Guest Relations Officer
16 hours ago
Cape Town, South Africa IntelliStaff Full time**_Our client in the hospitality industry is urgently looking to employ a Guest Relations Officer at their organization_** **_Location:_**: - Clanwilliam, Western Cape_ **_Requirements:_** - _ Matric_ - _ Diploma in Hospitality_ - _ Must have at least 2 years experience in a 5* Lodge / Hotel or 1 years experience in a Front Office environment_ - _...
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Guest Relations Officer
2 months ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeNew opportunity has become available as Guest Relations Office with this award winning wine estate complex in the Cape Winelands area. As Guest Relations Officer you’ll be the heart of service standards, guest satisfaction & an excellent inter-departmental communicator, assisting in coordination of all estate departments & optimizing revenue. For this...
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Guest Relations Officer
4 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Scope and General Purpose**: Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They also form strong and lasting relationships with guests and provide information about additional hotel services. **Main...
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Guest Relations Officer
7 months ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...
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Guest Relations Officer
3 days ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeHotel & Catering Personnel are delighted to be seeking a Guest Relations Officer. Required Experience & Qualifications Matric, Minimum 2 years’ experience working in hotel and/ or similar position within Guest Relations and Front Office. hotel #work #team #experience #customerservice
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Guest Relations Officer
2 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeOur client is looking to employ two (2) Guest Relations Officers who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of their guests and assist fellow colleagues of different departments if need be. **Location:...
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Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: - Welcome and...
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Guest Relations Officer
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeThis role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...
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Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...
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Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
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Guest Relations Officer
9 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeCareer Growth, Hospitality Recruitment are looking for a Guest Relations Officer to provide high-quality service to our clients hotel guest and customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You...
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Guest Relations Officer
5 months ago
Eastern Cape, South Africa HotelJobs.co.za Full timeA luxury 5* Private Game Reserve in the Eastern Cape is looking for an experienced GUEST RELATIONS OFFICER to join their team._ **Minimum criteria required**: - Qualification: Hotel Management Diploma/Certificate or equivalent - 2 years working experience in Front of House or similar position at another 4/5 - Establishment **Key Performance Areas of this...
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Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...
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Guest Relations Officer
7 months ago
Cape Town, South Africa Morpheus Recruitment Full time**RESPONSIBILITIES**: - Welcome and introduce Lodges and Spa to guests; - Check-in and check-out guests; - Pass all relevant guest information on to various departments as required; - Assist guests with bookings, tours and transfers, build and create guests’ itineraries; - Ensuring that all guest information and rates are correct; - Guests’ liaison to...
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Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**About**: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. **Position Overview**: Our client is a renowned 5-star wine estate. They are looking for an exceptional **Guest Relations Officer** to ensure their guests have an unforgettable experience from arrival to departure. This is a unique opportunity...
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Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
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Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
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Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeEstate close to Stellenbosch is looking for a Guest Relations Officers who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different departments if need...