Guest Experience Manager

2 months ago


Constantia, South Africa HotelJobs.co.za Full time

Join the Luxe Life as a Guest Experience Manager in Constantia
Kendrick Recruitment has an exciting opportunity for an exceptional Guest Experience Manager to join a top-tier luxury hotel in the stunning Constantia region. If you’re passionate about hospitality, a master of details, and thrive on delivering unforgettable guest moments, this is your calling
**What You’ll Do**:
**Craft Unforgettable Experiences**: From the first “hello” to the last “goodbye,” create seamless, bespoke experiences that wow our guests and make them feel at home.
**Be the Heartbeat of Guest Relations**: Anticipate every guest need, handle requests with charm and efficiency, and solve any hiccups with grace.
**Lead with Empathy**: Manage and inspire a team dedicated to delivering five-star service, ensuring every interaction meets luxury standards.
**Collaborate Cross-Departmentally**: Work closely with all teams—from reception to housekeeping—to keep guest satisfaction at its peak.
**✨ What We’re Looking For**:
**People-Person Extraordinaire**: You know how to connect with people from all walks of life and make them feel truly valued.
**Hospitality Experience**: 3+ years in a guest relations or management role, ideally in a luxury or boutique hotel setting.
**Problem-Solving Pro**: You can handle anything that comes your way, keeping calm under pressure and focusing on solutions.
**Attention to Detail**: You understand that the little touches make the biggest impact, and you have a meticulous eye for those details.
What’s in It for You?
**Competitive Package**: A rewarding salary and perks package, as well as access to the hotel’s stunning Constantia environment every day.
**Growth & Recognition**: Be part of a team that values personal growth and recognises passion and performance.
**Luxury Lifestyle**: Engage with discerning international guests, expanding your career within a globally recognised luxury brand.



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