Hotel Receptionist

1 month ago

Constantia, South Africa HotelJobs.co.za Full time

Hotel at a high-end Estate close to Constantia is looking for a Hotel Receptionist / Night Audit Relief.

**Responsibilities**:

- Welcome guests with genuine warmth and professionalism, ensuring a positive and memorable check-in experience.
- Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.
- Provide detailed information about the hotel’s amenities, services, and local attractions to enhance guest experiences.
- Respond promptly and courteously to guest inquiries, requests, and concerns, resolving issues to ensure complete guest satisfaction.
- Manage guest accounts, handling billing and payment processes accurately.
- Collaborate closely with other hotel departments to coordinate guest services and special requests.
- Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.
- Uphold the hotel’s high standards of hospitality, professionalism, and guest engagement.

**Requirements**:

- Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.
- Exceptional communication and interpersonal skills, with a strong focus on guest service.
- Strong organizational abilities, attention to detail, and multitasking skills.
- Positive attitude, adaptability, and willingness to exceed guest expectations.
- Flexibility to work various shifts, including evenings, weekends, and holidays

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