Customer Care Consultant Kia South Africa
6 months ago
**Position Overview**:
**Specific Role Responsibilities**:
Duties and Responsibilities:
- Assisting customer and dealers with complaints
- Assist with resolving customer and dealer disputes
- Assist with negotiations between dealers KIA Motors and the customer
- Take responsibility of your customers and ensure they are kept updated
- Customer Service support to KIA Motors Departments and Dealer networkProcess and Governance
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Communicate and liaise with clients, manufacturers, suppliers, representatives and other internal departments to facilitate information dissemination, flow and customer satisfaction and feedback
- Liaise with customers, service workshop, OEM and other relevant stakeholders to resolve problems, faults and other issues
- Provide support to customers and escalate unresolved queriesFinance
- Execute work activities effectively and efficiently in order to prevent financial losses Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful mannerPeople
- Attend training initiatives to improve work quality and enhance own skillsKnowledge and Skills
**Qualifications and Experience**:
- Tertiary Qualification and strong Working Knowledge of Automotive OEM Customer Care and Service disciplines advantageous
- Must have a Minimum of 1 to 3 years’ experience in Automotive OEM Customer Care
- Automotive OEM experience advantageous
- Excellent English Language and Communication skills
- Able to work in a high pressure, competitive Automotive Manufacturer environment
- Stable track record and contactable references
- Computer Literate - MS Office (Excel, Word, PPT), Adobe
- Knowledge of the Salesforce system would be advantageous
- Must be able to generate reports and analyse informationTechnical Competencies
**Skills and Personal Attributes**:
- Strong telephone etiquette
- Good planning and organising skills
- Fastidious attention to detail
- Able to use initiative
- Responsible and action oriented
- Client Orientation and Customer Focus
- Customer Liaison
- Query Resolution
- Trust and Integrity
-
Customer Care Manager Kia South Africa
6 months ago
Germiston, South Africa Motus Corporation Full timeTo manage, monitor, coordinate and control the quality of a customer care call centre team's work, in line with the customer care related activities and processes, in order to deliver on approved operational plans and contributing to client satisfaction and effective service delivery. **Position Overview**: PROCESS - Contribute to the development of the...
-
Technical Analyst Kia South Africa
6 months ago
Germiston, South Africa Motus Corporation Full time**Position Overview**: **Specific Role Responsibilities**: **1_PROCESS** - Report directly to the National Technical Manager - Conduct accident and/or fire investigations. - Conduct research and gather data to provide input to operational reporting and decision making processes. - Conduct research to identify new opportunities/technologies which could result...
-
Kia South Africa
3 months ago
Germiston, South Africa Motus Corporation Full timeTo provide the dealer network with both remote technical assistance and onsite technical support to resolve product/diagnostic concerns. **Position Overview**: **Specific Role Responsibilities**: 1. Process - Report directly to the National Technical Manager - Conduct research and gather data to provide input to operational reporting and decision making...
-
Temporary Social Worker
7 months ago
Germiston, South Africa Retina South Africa Retina South Africa Full timeRetina South Africa is a patient run organization dedicated to assisting South Africans affected by retinal degenerative conditions such as Macular Degenerations and Dystrophies, Retinitis Pigmentosa, Usher Syndrome, Stargardt Dystrophy and other allied retinal conditions. Retina South Africa is a registered Non- Profit Organization with Section a and BEE...
-
Picker Packer Kia South Africa
6 months ago
Germiston, South Africa Motus Corporation Full timeTo receive parts and consignments into the warehouse and bin these parts accordingly. To pick and deliver parts daily to relevant areas or departments, in compliance with agreed standard operating procedures. **Position Overview**: **Specific Role Responsibilities**: - Plan and organise own tasks to make sure that performance targets are met and standard...
-
Panel Administrator/ Liaison Kia South Africa
6 months ago
Germiston, South Africa Motus Corporation Full time**Position Overview**: **Specific Role Responsibilities**: - Strong business analytics experience - Consolidation of weekly and monthly reports to Dealers and Insurers - Preparation for monthly reporting to management - Administrative duties - MBR approvals, certificates, SLA’s - Liaise with all Dealers nationally - Invoicing to Dealers - Assist Dealers...
-
Procurement Manager Kia South Africa
6 months ago
Germiston, South Africa Motus Corporation Full timeThe Head of Procurement controls all processes of the company's purchasing operations. Responsible for overseeing logistics, planning and purchasing to ensure the consistency, cost-effectiveness, efficiency and adequacy of the procurement process. They will be responsible for overseeing and facilitating the purchasing strategy, demand planning, supervising...
-
Commercial Vehicles Sales Expert
1 month ago
Germiston, Gauteng, South Africa ZF Group Full timeOverview:ZF Commercial Vehicle Distribution South Africa (Pty) Ltd is seeking a talented Sales Representative to join our dynamic Aftermarket Commercial Vehicles sales team based in Johannesburg.About the RoleThe successful candidate will be responsible for developing business relationships with CV IAM customers in the region to promote the sale of ZF parts...
-
Results-Driven Sales Consultant
3 days ago
Germiston, Gauteng, South Africa Channel21Consulting (Pty) Ltd Full timeAre you a motivated and results-driven sales professional looking for a challenging role? We are seeking a talented Sales Agent to join our team at Channel21 Consulting (Pty) Ltd. As a key player in our sales team, you will be responsible for selling vehicle tracking products, building strong customer relationships, and driving sales growth.About the...
-
Warranty Analyst Kia South Africa
6 months ago
Germiston, South Africa Motus Corporation Full time**Position Overview**: To provide an effective warranty claims analysis and validation service, advice and support to ensure business and dealer operational compliance within specific rules and policies. **Specific Role Responsibilities**: - **Process** - Accurately and timeously analyse, evaluate and validate warranty claims according to policy and...
-
Specialist: Technical Training
7 months ago
Germiston, South Africa Komatsu South Africa (Pty) Ltd Full time**Job Title**: Specialist: Technical Training (Germiston) **Company**: Komatsu South Africa **Reference Number: 6822** **Grade**:Salaried - C5 **Introduction**: **Required Qualification** - Matric - Trade - Millwright **Required Experience** - 5 Years of technical field experience after qualifying - Experience in Komatsu Mining Equipment: Electrical...
-
Key Account Manager
7 months ago
Germiston, South Africa Komatsu South Africa (Pty) Ltd Full time**INTRODUCTION**: Komatsu South Africa is seeking an experienced Key Account Manager: Mining to join our dynamic organisation situated at our Head Office in Germiston. This role is an all encompassing, one point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders in all activities from the development of a...
-
Dental Care Specialist
1 month ago
Germiston, Gauteng, South Africa mydentist Full timeYour Role at mydentistAs a Dental Nurse at mydentist, you will be part of a supportive and experienced team in our South Brent practice. You will be working four days a week, Monday to Thursday, with regular hours.Our PracticeWe have a six-surgery practice equipped with the latest technology, providing you with a state-of-the-art working environment.You will...
-
Customer Service Ambassador
4 weeks ago
Germiston, Gauteng, South Africa Merchants Full timeAt Merchants, we're passionate about delivering outstanding customer experiences. As a Customer Service Ambassador, you'll be the face of our brand, serving as the first point of contact for customers.We're seeking candidates who are committed to providing exceptional service in a caring and considerate manner. In this role, you'll have the opportunity to...
-
Sheq Manager
2 weeks ago
Germiston, South Africa Afrox, a Linde company Full timeAfrox, a Linde company **SHEQ Manager - Region Africa** Germiston, GP, South Africa | req19107 **What you will enjoy doing** - You will provide support to the business to ensure the effective implementation of Sheq systems and processes - Assisting the business to identify Sheq risks and planning mitigations - Additionally you will be supporting the...
-
Dental Specialist Opportunity in South Brent
4 weeks ago
Germiston, Gauteng, South Africa mydentist Full timeUnleash Your Potential as a Locum Dentist\We are seeking a skilled and experienced locum dentist to join our thriving practice in the heart of South Brent. As a valued member of our team, you will have the opportunity to develop your skills and grow your career in a supportive and inclusive environment.\About the Role\\We offer competitive day rates, with a...
-
Customer Service Representative
3 weeks ago
Germiston, Gauteng, South Africa Mr Price Group Full timeJob Title: Customer Service Representative - Permanent PositionEstimated Salary: R120,000 - R180,000 per annumAbout Mr Price GroupMr Price Group is a leading retail company in South Africa, known for its high-quality products and excellent customer service. As a Customer Service Representative, you will play a vital role in ensuring that our customers...
-
Regional Procurement Lead
1 month ago
Germiston, Gauteng, South Africa Professional Resources Partners Pty Ltd Full timeJob TitleEngineering Sourcing Specialist – Sub-Saharan AfricaAbout the RoleThis strategic role is responsible for the full procurement function for South Africa and neighbouring countries, encompassing supplier management, problem-solving, risk mitigation, onboarding, ERP system maintenance, spending management, inventory management, logistics, project...
-
Sales Representative
2 months ago
Germiston, South Africa KOMATSU SOUTHERN AFRICA Full timeIntroduction Komatsu Head Office is seeking a passionate Sales Representative with at least 5 years construction and mining equipment sales experience to join their Operational team in Germiston. Requirements: - Diploma in a Technical field/trade or Sales and Marketing - Proven sales track record - Strong communication and negotiation skills - Applicant...
-
Customer Relations Consultant
6 months ago
Germiston, South Africa ITrain Full timeWe are seeking a Customer Relations Advisor who has experience in a fleet environment to join our client's company. Experience in a commercial environment would be an advantage. They will report on lost business and proactively manage terminations quarterly in advance. Their goal would be to increase Fleet Retention and increase additional add-ons from the...