Warranty Analyst Kia South Africa

2 weeks ago

Germiston, South Africa Motus Corporation Full time

**Position Overview**:
To provide an effective warranty claims analysis and validation service, advice and support to ensure business and dealer operational compliance within specific rules and policies.

**Specific Role Responsibilities**:

- **Process**
- Accurately and timeously analyse, evaluate and validate warranty claims according to policy and guidelines.
- Manager and control rental requests, enabling accurate rental split information.
- Adhere to standard operating procedures (SOPs).
- Contribute to the development of standard operating procedures and guidelines within the area of accountability.
- Manage and monitor dealer warranty claims, mitigating risk.
- Deliver work activities in a professional manner consistent with company values.
- Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners within network.
- Identify and develop solutions to improve operational service and quality.
- Implement and manage end-to end process.
- Manage financial activities in line with approved policies and procedures.
- Manage first approval rates of denied and/or rejected claims by manufacturer.
- Report on transactional and process activities to enable timely and effective decision making.
- **Finance**
- Manage and mitigate financial loss due to denied and/or returned claims by manufacturer, adding financial risk to organization.
- Execute work activities and manage financial risk in rentals, ensuring no risk to company and network.
- Ensure finalization of claims for submission of warranty to importer within stated time period.
- Manage and control campaign claims as per stipulated requirements.
- Manage financial activities in line with approved policies and procedures.
- Manage, monitor, report rentals accurately avoid losses.
- Adhere to organizational and manufacturer policies and procedures avoiding company losses.
- **Client**
- Advise on and provide support to ensure the effective resolution of network queries to ensure resolution of claims.
- Assist and build a strong appreciation of network needs and ensure team understanding and adherence to policy principles; aligning where necessary.
- Assist network to create a culture which aims to meet or exceed expectations in the business.
- Continuously monitor actual process turnaround times and quality standards.
- Plan, manage and monitor processes, enabling efficiency.
- **People**
- Attend learning initiatives to improve work quality and enhance own skills.
- Attend training initiatives to improve work quality and enhance own skills Own and live up to company values.
- Participate in forums/discussions that positively contribute to knowledge improvement.

**Qualifications and Experience**:

- Matric Certificate
- Valid Drivers License
- 3- 5 Years experience as a Warrnty Analyst or in a Similar environment
- Minimum of 2 years experience in the automotive industry

**Skills and Personal Attributes**:

- Client focus
- Planning and Organizing
- Results Orientation
- Persistence and Tenacity
- Computer Literacy
- Quality Orientation

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