Technical Analyst Kia South Africa

1 week ago


Germiston, South Africa Motus Corporation Full time

**Position Overview**:
**Specific Role Responsibilities**:
**1_PROCESS**
- Report directly to the National Technical Manager
- Conduct accident and/or fire investigations.
- Conduct research and gather data to provide input to operational reporting and decision making processes.
- Conduct research to identify new opportunities/technologies which could result in better operationalprocesses.
- Define standard operating procedures (SOPs).
- Investigate and draw up technical bulletins to provide dealer with technical instructions in order to resolve product concerns.
- Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
- Provide specialist advice to identify and develop solutions to improve quality of processes and services.\Provide support services for Customer Care and Warranty departments.
- Provide the dealer network with both online and onsite technical support.
- Maintain a good relationship with AMQC and assist where possible in Quality improvements.
- Escalate GSW cases and support OEM engineers in case resolution.
- Submit QIR reports to relevant teams in order to improve the overall product quality.
- Liaise with the Warranty department to identify possible QIRs proactively.
- Liaise with Customer Care to ensure case resolution.

**2_FINANCE**
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage.

**3_CLIENT**
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Assist in the resolution of customer concerns at OEM and dealer level.
- Build sustainable relationships with Dealer staff that contribute to a culture of customer service excellence.

**4_PEOPLE**
- Own and live up to company values.
- Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
- Use dealer interventions as training opportunities in order to uplift the technician involved
- Participate in forums/discussions that positively contribute to knowledge improvement.
- Provide advice and support with the management of change and offer operational support where required.

**Qualifications and Experience**:
Valid Driver's License

**Minimum Experience**

3 - 5 years' experience in a similar environment

**Minimum Qualification**

Further Education and Training Certificate: Mechanical Engineering: Fitting: Manufacturing and Engineering

**Preferred Experience**

3 - 5 years' experience in a similar environment

**Preferred Qualification**

Higher Diploma: Mechanical Engineering

**Skills and Personal Attributes**:

- Awareness
- Improved Orientation
- Understanding
- Application
- Planning & Organising
- Results Orientation



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