National Quality Assurance Manager

6 days ago


Johannesburg, South Africa CallForce Full time

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department.

The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the performance of the business according to the policies and procedures of the business. This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams & work done across all campaigns.

***

**Duties & Responsibilities**
- Ensure compliance with the company's quality systems & processes
- Evaluate daily feedback from all quality assurance & compliance teams
- Develop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centre
- Ensure campaign KPIs are met regarding quality standards
- Continuously upskill quality assurance personnel
- Provide weekly quality assurance reports to the business & to clients as per SLA requirements
- Ensure on-going optimisation across all campaigns within the business
- Team management

**Requirements**:

- Ability to work and complete projects without supervision, self-motivated
- Ability to communicate with discretion and professionalism, understanding when confidentiality is needed
- Analytical approach to problem solving & solution driven strategy development
- Critical attention to detail
- Capable of always working on multiple campaigns
- Strategy implementation with excellent organisational skills
- Quality control astuteness
- Strong knowledge of customer care processes and techniques
- Demonstrated ability to work well in a team environment
- Must be a critical thinker

**Qualifications & Experience**
- Data Analysis
- At least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred)
- At least 3-5 years of Managing a QA Team
- MS Excel proficiency advanced
- Customer Centric Report building



  • Johannesburg, South Africa Isilumko Staffing Full time

    Are you passionate about ensuring the highest standards of quality in laboratory services? Do you possess the leadership skills and expertise to manage national accreditation and quality assurance schemes? If so, we have an exciting opportunity for you! **Key Job Responsibilities**: - Manage the National Accreditation and Quality Assurance schemes of THE...


  • Johannesburg, South Africa Fempower Personnel Full time

    **Purpose of the job**: Manage the National Quality Assurance within the organization to ensure the provision of a high-quality laboratory services for the clients in line with business needs. **Key job objectives**: - Manage the National Accreditation, QA schemes of the organisation to assist laboratories to attain optimal performance standards. - Advise...


  • Johannesburg, South Africa Tipp Focus Full time

    **Main Purpose of the Job** Manage the national quality assurance within the company to ensure the provision of a high-quality laboratory service for the clients in line with business needs. **Key Job Responsibilities** - Manage the National Accreditation, QA schemes of company to assist laboratories to attain optimal performance. - Advise on company...


  • Johannesburg, South Africa Isilumko Staffing Full time

    Key Job Responsibilities: 1. Oversee the National Accreditation and Quality Assurance (QA) programmes to support laboratories in achieving optimal performance standards. 2. Provide guidance on selecting subscriptions to national and international External Quality Assessment (EQA) schemes, ensuring cost-effectiveness and exploring alternative options when...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **Medical / Emergency / Health / Lab** **JHB North, Johannesburg - Gauteng** ***: **National Manager: Quality Assurance** **Sandringham** **R1 224 051pa** **Purpose of the post**: To manage the National Quality Assurance to ensure the provision of high quality laboratory services in line with business needs. **Key performance areas**: Manage the National...


  • Johannesburg, South Africa Lakwema Consulting Full time

    Purpose: They will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by Our company. Key Accountabilities (included but not limited to): Set and guide standards which will form the foundation of quality assurance and quality improvement across all our...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Quality Assurance Technician The purpose of the role is to conduct quality assurance assignment to monitor compliance, internal policies, procedure and applicable regulations or laws. **Qualification**: - National Diploma in...


  • Johannesburg, South Africa Six Sense Consulting Full time

    **Qualification**: - National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/Finance **Experience**: - Two (2) years experience as an Internal Auditor in a short-term/ non-life insurance company - OR - Two (2) years experience doing Quality Assurance in a short-term/ nonlife Insurance company. **Quality Assurance Reviews and Projects** -...


  • Johannesburg, South Africa ICON Plc Full time

    Manager, Quality Assurance - Home or Office - Bulgaria, Poland, South Africa ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Q&C Manager role...


  • Johannesburg, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled **Quality Assurance Manager** to join their company that is based in Johannesburg. The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To formulate and maintain policy procedures for development of total quality program. Implement and maintain all products services to meet quality standards. Responsibilities - Drive business profitability in the context of cost management through business solutions - Establish, align and manage target and budget goals whilst ensuring...


  • Johannesburg, South Africa ICON plc Full time

    Job title : Manager, Quality Assurance Job Location : Gauteng, Johannesburg Deadline : December 15, 2024 Quick Recommended Links Jobs by Location Job by industries What you will be doing: Developing and implementing quality assurance strategies and processes to support clinical trial activities. Conducting quality assessments and audits...


  • Johannesburg, South Africa ICON Plc Full time

    Manager, Quality Assurance - Home or Office - Bulgaria, Poland, South Africa ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Q&C Manager role...


  • Johannesburg, South Africa ICON Plc Full time

    Manager, Quality Assurance - Home or Office - Bulgaria, Poland, South Africa ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Q&C Manager role...


  • Johannesburg, South Africa Chart Industries Full time

    Quality Assurance Manager **Location**: Johannesburg, Gauteng, South Africa, 2091 **Company**: Chart Industries **_Ensuring Chart’s Success _** Howden, a Chart Industries Company, is a global leader in air and gas handling products, services, and solutions. Howden’s core focus is on providing quality solutions for air and gas handling and has over a...


  • Johannesburg, South Africa Afro Miaki Group Full time

    Technology Strategy & Innovation Assist in defining and drives the execution of the Quality Assurance Strategy. Setup and define the Quality regulations for products, services, processes and people orientated solutions within the company. Application of creative and analytical methods to design and enforce quality controls in order to maintain both the...


  • Johannesburg, South Africa careers@safoamr.co.za Full time

    Group quality assurance manager **Job Summary**: An employee who is able to fulfil the role of a group quality assurance manager who plays a crucial role in business by ensuring that products/services meet certain standards of quality. This employee must plan, direct or coordinate quality assurance programs and formulate quality control policies. They also...


  • Johannesburg, South Africa Educor Full time

    **Academic Quality Assurance Officer (JB4108)**: Randburg, Johannesburg, Gauteng - Education **Academic Quality Assurance Officer (JB4108)** **Randburg** **Market Related** The Quality Assurance Officer is entrusted with championing the highest standards of educational excellence, aligning with national quality assurance frameworks. This role is integral...

  • Quality Assurance

    7 months ago


    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is in search of a talented and dedicated **Quality Assurance Professional** to join their team. If you are passionate about maintaining the highest standards of quality and ensuring compliance with industry regulations, we want to hear from you! **Qualification and Experience** - Must possess a suitable tertiary qualification in...

  • Quality Assurance

    4 days ago


    Johannesburg, South Africa AV Group South Africa Full time

    We are looking for a Quality Assurance professional to join an international team in the tech industry. The role responsibilities include c conducting tests and inspections, writing scripts, identifying production, process, or product issues, and presenting solutions. Our requirements: - Proven experience working in a similar role within the tech industry,...