Quality Assurer

6 days ago


Johannesburg, South Africa FirstRand Full time

Job Description

To facilitate quality delivery and ensure adherence to quality standards across various business segments.

Hello Future Quality Assure

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in MotoVantage you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To ensure implementation of identified quality methodologies and improvement initiatives.

Are you someone who can:

- Participates in design of call monitoring mechanisms and quality standards.
- Performs call monitoring and FAIS Supervision on sales and non-sales and provides trend data to Contact centre management team.
- Uses quality monitoring tools and techniques to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides support and data to various internal stakeholders as requested.
- Provides feedback to Contact centre agent’s and representatives’ team leaders and managers.
- Together with the Supervisor identify gaps and implement training initiatives to close these gaps.
- Inform management of serious transgressions that requires immediate attention.
- Work with the Team Leader to ensure that the quality goal score for call audits sits above 85%.
- Maintain and update QA records for all staff and provide information as required to Team Leaders and Contact Centre Management Staff.
- Do regular performance measurement and coaching sessions with individual team members and supervisors (where required)
- Ad-hoc calibration sessions
- Submission of monthly reports by deadline
- Filing of signed monthly audits
- Send monthly audits to team and team leader
- Loading of audits, audit report, FAIS Supervision and reports, coaching registers and all QA requests on shared folder
- Refresher training on a monthly basis
- Product Specific Training as and when required.
- Listen to and transcribe voice recording queries, log on query register
- Any other reasonable requests from Contact Centre Management Staff
- Matric, RE and FAIS qualification
- Must have Insurance background
- Must have minimum of 1 year Quality assurance/analyst experience

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
- Thrive in a target based in environment
- Rise to the occasion under pressure

Job Details

20/12/24



  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    About Quality Connect StaffingWe are seeking a skilled and dedicated Quality Assurance Officer to join our team.This is an exciting opportunity for the right candidate to contribute to the continued success of our organization.


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    About Quality Connect StaffingWe are a leading staffing agency in South Africa, dedicated to providing top-notch professionals to various industries.We have an exciting opportunity for a talented Quality Assurance Officer to join our team at one of our clients in Gauteng.

  • Quality Assurance

    6 months ago


    Johannesburg, South Africa One Source Direct Full time

    Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Quality Assurer

    4 weeks ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives. Hello Future Quality Assurer, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services...

  • Quality Assurance

    6 months ago


    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is in search of a talented and dedicated **Quality Assurance Professional** to join their team. If you are passionate about maintaining the highest standards of quality and ensuring compliance with industry regulations, we want to hear from you! **Qualification and Experience** - Must possess a suitable tertiary qualification in...


  • Johannesburg, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Lead to join our team at Planet10. The successful candidate will be responsible for leading the development and implementation of our quality assurance processes and procedures.Key ResponsibilitiesDevelop and Implement Quality Assurance ProcessesDevelop and implement quality assurance processes...

  • Quality Assurance

    6 months ago


    Johannesburg, South Africa Quantanite Full time

    Quantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To formulate and maintain policy procedures for development of total quality program. Implement and maintain all products services to meet quality standards. Responsibilities - Drive business profitability in the context of cost management through business solutions - Establish, align and manage target and budget goals whilst ensuring...


  • Johannesburg, South Africa De Beers Group of Companies Full time

    Company Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...


  • Johannesburg, Gauteng, South Africa JoburgJobs Full time

    About the RoleWe are currently looking for a dedicated Quality Assurance Consultant to join our team in JoburgJobs. As a Quality Assurance Consultant, you will play a critical role in ensuring exceptional customer service and satisfaction.Key ResponsibilitiesListen, comment, and give feedback on all calls made and/or received by our debt collection...


  • Johannesburg, South Africa De Beers Group of Companies Full time

    Company Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...


  • Johannesburg, South Africa JoburgJobs.co.za Full time

    We are currently looking for a dedicated Quality Assurance Consultant to join our team. As a Quality Assurance Consultant, you will play a critical role in ensuring exceptional customer service and satisfaction. Your primary responsibility will be to assess and improve the quality of interactions between our call centre agents and customers.Duties and...

  • Quality Assurance Lead

    2 months ago


    Johannesburg, Gauteng, South Africa E-Merge Full time

    Lead Quality Assurance SpecialistA key opportunity exists for a seasoned Quality Assurance Lead to oversee the implementation of testing strategies in accordance with established Quality Assurance principles and standards, ensuring effective management of product risk and inter-dependencies throughout the product lifecycle.This role requires alignment across...


  • Johannesburg, Gauteng, South Africa JoburgJobs Full time

    We are seeking a Quality Assurance Specialist to ensure exceptional customer service and satisfaction. The ideal candidate will assess and improve the quality of interactions between our call centre agents and customers.Key Responsibilities:Listen, comment, and give feedback on all calls made and/or received by our debt collection agentsSubmit feedback to...


  • Johannesburg, Gauteng, South Africa JoburgJobs Full time

    Quality Assurance ConsultantWe are seeking a skilled Quality Assurance Consultant to play a critical role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Monitor and evaluate call centre interactions to assess the quality of service provided.Provide constructive feedback to call centre agents to improve their performance and...


  • Johannesburg, South Africa ICON plc Full time

    Job title : Manager, Quality AssuranceJob Location : Gauteng, JohannesburgDeadline : December 15, 2024Quick Recommended Links Jobs by Location Job by industries What you will be doing: Developing and implementing quality assurance strategies and processes to support clinical trial activities. Conducting quality assessments and audits to ensure compliance...


  • Johannesburg, South Africa ICON plc Full time

    Job title : Manager, Quality Assurance Job Location : Gauteng, Johannesburg Deadline : December 15, 2024 Quick Recommended Links Jobs by Location Job by industries What you will be doing: Developing and implementing quality assurance strategies and processes to support clinical trial activities. Conducting quality assessments and audits...


  • Johannesburg, South Africa ICON Plc Full time

    Manager, Quality Assurance - Home or Office - Bulgaria, Poland, South Africa ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Q&C Manager role...


  • Johannesburg, South Africa ICON Plc Full time

    Manager, Quality Assurance - Home or Office - Bulgaria, Poland, South Africa ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Q&C Manager role...