Technical Escalations Agent

Position reports to: Support Manager Direct Reports: N/A Office Location: PURPOSE OF THE POSITION The Support and Escalation Supervisor position is a support desk leadership function within the organization. As such, the position comes with a high degree of accountability and responsibility. The below list is not exhaustive, it merely represent a brief...

Our Client in the Motor Industry is looking for Technical Agents with experience working with Trucks (Diesel Mechanics) for their Call Centre. **Key Responsibilities**: - Follows existing processes and procedures to maintain cost efficiencies. Makes recommendations on potential cost saving opportunities. - Demonstrate cost consciousness and awareness of...

Boost Networks is looking for a technical support agent to join the team. The successful agent are Able to Think on his feet. Have good Technical and networking knowledge. Confident with Mikrotik hardware is essential. Good Telephone etiquette Teachable Industry related salary offered

**Technical Authorisations Agent - Pioneering Progress in the Motor Industry!** Are you a detail-oriented individual with a passion for ensuring technical excellence in the world of automobiles? Do you thrive on being the gatekeeper of cutting-edge automotive technologies? Join our client's team and be part of a team that drives innovation in the motor...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

Our Client in the Motor Industry is looking for Technical Agents (qualified Diesel Mechanics) with experience working with Trucks for their Call Centre. **Key Responsibilities**: - Follows existing processes and procedures to maintain cost efficiencies. Makes recommendations on potential cost saving opportunities. - Demonstrate cost consciousness and...

Job Title: Junior Technical Support and Call Center Agent Company Overview: We are a reputable tool retailer committed to delivering high-quality tools and equipment to our valued customers. We offer a diverse range of products for professionals and DIY enthusiasts alike. As we expand our operations, we are seeking a motivated and customer-oriented Junior...

An opportunity exists for a tech-savvy individual to join a multinational electronics corporation in their UK Call Centre as a Technical Support Agent. **TECHNICAL REQUIREMENTS** - Relevant degree or diploma - Must have CompTIA A+ certification - MCSE advantageous - Call center experience **REQUIRED SKILLS** - Must be well-spoken - Excellent communication...

A Durban based Cpmpany is looking for an experienced Technical Signatory to perform verifications on a groing portfolio of clients. **Job Specification** - Perform and manage verifications in accordance with the relevant codes - Sign-off on BEE certificates. - Assistance in reviewing policies and procedures to ensure SANAS compliance - Prepare a complete...

JOBNUMBER **iOCO02978** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent,...

**ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

OmTalent is looking for reliable, tech savvy and well spoken individuals to work as **an IT technical support agent** at our operations centre based in Woodmead, Sandton. You will be required to assist our clients with technical IT issues via the phone as well as on our backend systems. Problem-solving and technical skills are essential. You would be...

Your key job responsibilities as the Sportsbook Call Centre Agent in Johannesburg will include: - Provide advice to customers who place online sports bets - Respond to technical and/or account related queries raised by customers - Research required information by using available resources e.g. sport shows on television, to adequately respond to queries -...

**Job Description: Intern Customer Service Agent (CX)** **Location**: Roodepoort, Johannesburg, South Africa **Salary**: R6,000 - R6,400 per month **Employment Type**: Internship/Temporary Position **Job Overview**: Our client, a leader in the **telecommunications sector**, is seeking **Intern Customer Service Agents (Technical)** to join their dynamic...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools and available customer data. Identify...

About us, purpose, experience and qualifications **about us**: **purpose**: To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations. **experience and qualifications**: - Minimum Qualification - Grade Twelve / National Certificate - Preferred...

**1. **OVERVIEW OF THE ROLE** **Function**: - Enterprise Specialist support Group products that are sold to Corporate, Business and Government. This includes but not limited to APN/VSAT/CUG/LTE/3G/SHARED DATA& VOICE. - Hands-on experience in Customer Experience and customer handling with excellent English speaking and writing - Support Mobile Corporate,...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Provide product and service information to customers. Address and resolve customer complaints. Identify and escalate serious complaints to supervisors and management. Research, identify, and resolve customer complaints using business tools...

Our client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...