Problem and Escalation Manager

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services. **Key Areas** - Plans,...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**Problem Analyst** Employment type: Permanent **Salary**: Market related Location: Free State/Gauteng/North West/Western Cape, South Africa Job Functions: IT Support Industries: IT Services **SPECIFICATION** An IT solutions company are looking for a Problem Analyst to work with the Problem Manager to manage Problem Investigations and route tasks to...

**Requisition Details & Talent Acquisition Contact** - REQ 121125 - Keabetswe Modise**Job Family** - Information Technology **Career Stream** - IT Operations**Job Purpose** **Key Responsibilities** - Manage major system outages(severities). - Root cause investigation/identification for all outages. - Ensure all root causes have identified fixes. - Manage...

Role**:Specialised Escalations Manager** Reporting to: Legal Operational Executive Location: Sandton, Johannesburg **About Specialised** We are a dynamic organization dedicated to excellence in financial recovery solutions. As a leader in our field, we prioritize innovation, efficiency, and results. We're currently seeking a motivated individual to lead...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

**Responsibilities**: **What will you contribute?** This role will focus on the resolution of customer escalations raised at the executive level by collaborating with internal and external parties for resolution. Will identify key trends to support client retention. **Responsibilities & Deliverables**: Your deliverables will include, but are not limited...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

The role of the Problem Manager is to pro-actively reduce the impact of Incidents, Problems and Known Errors within the IT Infrastructure and Cloud Operations. This role requires excellent analytical skills and the ability to effectively utilise proven problem analysis techniques. The Problem Manager will drive and promote the effectiveness of Problem...

**Job Information** Industry Mining Work Experience 1-3 years City Johannesburg State/Province Gauteng Country South Africa Zip/Postal Code 2000 **CIM & Problem Analyst** As the CIM (Critical Incident Management) & Problem Analyst within our OT Service Operations team, you will be responsible for driving the quick remediation of large impacting...

Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure. Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop...

Proactive and reactive Problem management. - Help to improve Problem management process - Help to improve Problem module in Cherwell. - Problem detection, logging, and categorization - Problem prioritization and planning - Problem investigation and diagnosis (In conjunction with SD team) - Know error logging and categorization - Known error investigation -...

Complement Recruitment are recruiting for a Problem Manager based in Sandton, Johannesburg, Gauteng for the Information Technology sector. This role works in conjunction with the business unit and their international client base, applicants must be resilient and able to take constructive criticism, especially considering the role as a “problem solver and...

Position reports to: Support Manager Direct Reports: N/A Office Location: PURPOSE OF THE POSITION The Support and Escalation Supervisor position is a support desk leadership function within the organization. As such, the position comes with a high degree of accountability and responsibility. The below list is not exhaustive, it merely represent a brief...

Job Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery,...

Phithos is an IT Services and Solutions company building on **data-centric technologies** for **Healthcare,** **Education, Financial Services** and **Social-Media** industries. At Phithos, we believe in Research & Development, Innovation, large-scale meaningful solutions and Quality Service. We are headquartered in Johannesburg, South Africa and have...

Main Purpose This role covers the following main areas of responsibility: - Problem & Risk Management - Service Assurance Management - Incident Analytics supported by Report Management Critically analyse incident data across Layer 1 and Layer 2 services with the key focus on performance and produce the necessary reporting internally for improvement and...

**Key Purpose**: **Areas of responsibility may include but not limited to**: - Conduct trend analysis of data, both systematically and manually to determine common occurrences and recurring issues to feed into the Problem Management processes. - Perform impact assessments to determine priority of a problem relative to other problems and business...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible...

KONE is looking for a qualified Maintenance Technician for Pretoria, South Africa. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to...