Service Desk Agent L2

**ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. **ROLE REQUIREMENT** Proactive monitoring of Clients LAN Investigating Alerts and Incidents logged by the...

Urgently looking for IT Service Desk Agents **Requirements**: Matric Certificate IT Qualification 3 - 5 Years in a similar role Experience working on JIRA System Excellent communication skills **Salary**: R11,000.00 - R13,000.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

JOBNUMBER **iOCO02978** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent,...

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success! **Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. - Contribute to the process of...

As a Service Desk Agent, you will operate in more complex environments and monitor the client’s network infrastructure. You will be responsible for ensuring timely restoration of service for Dimension Data clients by managing requests through to successful completion. **Requirements**: **Logging** - Responsible for receiving, validating and logging client...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

Join Our Team as a German Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent German? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

Join Our Team as a Mandarin Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills...

Join Our Team as a Italian Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

Responsible for Level 1 support of any issue raised by a customer. **Education (Formal Qualification required)** Minimum Grade 12 Knowledge of general accounting / bookkeeping procedures Proficient in relevant computer software **Experience (Minimum Experience required - type and number of years)** Office administration Year(s) 1-3 years **Output 1 GSS...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

Reboots of PCs / Servers for cases where customer ask for "out of business hours action. On demand software requests Back-up checks Response to monitoring Alerts All the above and tasks are supported with training and Knowledge Articles for reference. Taking the lead in providing functional escalation to internal, customer and 3rd party supplier...