Helpdesk Administrator
4 weeks ago
**_HELPDESK ADMINISTRATOR _**
**_HIRT & CARTER _**
**_DURBAN
- **
**_CORE PURPOSE OF THE JOB: _**
Facilitate technical support requests via the process of logging and assigning calls. To ensure users are provided
with feedback regarding the status of a logged call and to provide first-line support to users.
**_KEY PERFORMANCE AREAS:_**
- Follow standard helpdesk operating procedures by accurately logging all helpdesk faults using call tracking
software within SLA
- Provide timeous feedback to respective stakeholders
- Provide daily and weekly reports to Management containing summary of calls logged
- Accurate asset tracking data capturing
**_QUALIFICATIONS / EXPERIENCE:_**
- Relevant tertiary qualification with at least 3-5 years relevant experience in a fast-paced corporate
environment
- A+, N+ will be advantageous
- Advanced computer skills
**_BEHAVIOURS & ATTRIBUTES: _**
- Attention to detail
- Excellent reporting and communication skills
- Ability to manage multiple priorities
- Team player
The advert has minimum requirements listed.
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