IT and Iq Administrator

4 months ago


Durban, South Africa SAFAL Group Full time

**Key responsibilities**:

- Manage Backup Solution and DRP Plans with weekly tests an results execution
- WSUS Patch Management for all devices
- Antivirus Maintenance and Security Service monitoring and updating with weekly analysis and investigation
- Helpdesk Call and Service administration with user follow-ups and service satisfaction surveys
- Technical user computer support
- System administration
- 1st Line user support
- Laptops support
- IT Risk analysis
- System testing of internal development system
- Setting up new users and giving them access to the intranet
- Managing and maintaining the file servers
- Operating the firewall for the organization
- Monitoring the internet connection for security risks
- Employing the latest security protocols
- Monitoring the local area network (LAN) for threats or errors ** IQ Retail**
- Fixing errors, resolving problems and escalating some to the external IQ support company.
- Creating new stores and doing the setup and permission for new users on IQ.
- Provide iQ training to new users - Purchase orders ,GRV ,Quotation ,Invoicing ,Layby ,Stock take
- Assisting with reports and training on how to run reports and Setup IQ.
- **Objectives**:

- To ensure the smooth and efficient running of the IT infrastructure within the organisation.
- To provide support to users in relation to all aspects of the IT system, including hardware, software and networking.
- To liaise with external suppliers of IT equipment and services, ensuring that contracts are up to date and fit for purpose.
- To manage the budget for the IT function, ensuring that costs are controlled and value for money is achieved.
- To develop and implement policies and procedures relating to the use of all aspects of the IT system, including security arrangements.
- To keep abreast of developments in technology in order to identify opportunities for improving the efficiency or effectiveness of the organisation's IT provision
- **Qualifications required**:

- Minimum academic qualification:
- A+ Technical and Network+
- Relevant IT Degree / Qualification
- Qualifications as an added advantage:
- MCSA Desktops
- DRP Planning
- WSUS Servers
- Professional registration:

- **Experience required**:

- General work experience (years):
- 1 Years Technical Support in Service desk environment & IQ Retail knowledge.
- Specific to the position (level/discipline/years):
- 3-5 years’ experience in a similar role
- Industry:
- Any Support or Manufacturing Environment
- **Key competencies and skills**:

- Good technical and problem solving skills
- Good prioritization skills and be flexible enough to adapt plans
- Good communications skills - written and verbal and ability to engage at all levels within the organization
- Great IT skills combined with prioritization of support and Help-Desk Environments
- A good team-playing mentality
- An ability to work to tight deadlines and within constraints
- Good Stress management skills
- Ability to operate independently and with mínimal supervision
- Pro-active management of IT challenges and ability to propose and take key decisions and implement the same
- ability to multi-task within an ever changing business



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