Driver Performance Supervisor

5 days ago

Johannesburg, South Africa Moove Full time

**About Moove**

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

**About the Role**

Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Driver performance Supervisor - (Customer Service), reporting to the City Fleet Manager. As a proven result-driven person, the Driver performance Supervisor - (Customer Service) must possess a good command of the English Language.

In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you

**The Opportunity**

**What You’ll be Doing**
- Responsible for coaching, training and managing the customer success performance team
- Ensure that vehicles are utilised optimally.
- Track and optimise driver's KPIs (Trips, Supply Hours, TPH, Earnings, Acceptance Rate, Cancellation Rate, Remittance Rate)
- Vehicle Inspections Compliance
- Invitations Compliance
- Marketplace Analysis (product, challenges, drivers feedback, and business intelligence)
- Share weekly business intelligence report
- Ensure team Conducts daily check-in on drivers’ pulse.
- Ensure high throughput of the performance team
- Solving driver's issues while drivers are in transit.
- Make recommendation on product and marketplace improvement
- Implement the driver rewards system

**What You will need for this position**
- Degree in any discipline.
- 6-years experience in driver operations and performance related roles (Ride hail/share experience preferred)
- Experience in a customer-centric industry is an added advantage.(e.g. Logistics or Transportation)
- Advanced level of proficiency in the use of Microsoft Suites (Excel).
- Proven track record of making data driven decisions
- Excellent communications skills & organisational skills
- Ability to manage people.

**KPIs that will be measured after you start**
- Vehicle Utilisation
- Weekly KPIs attainment
- Weekly active driver compliance.
- Daily drivers contact check
- Weekly issues resolution rate
- Weekly vehicle inspections
- City level NPS Score
- Retention rate
- Weekly report frequency
- CRM Compliance
- Team KPI Attainment
- Cash collection rate

**Who You'll Be Working with**:
Directly reporting to our City Fleet Manager and closely working with our Operations Unit.

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove: Moove is a mobility asset finance company and **Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,

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