
Customer Service Agent
4 weeks ago
**RESPONSIBILITIES**:
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information;
- Address any complaints in a professional and timeous manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
**REQUIREMENTS**:
- Grade 12 or equivalent;
- Airport and ticket sales experience;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Conflict resolution skills.
**PERSONAL ATTRIBUTES:
- Punctual;
- High degree of patience and assertiveness;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer focused and service orientated.
-
Customer Service Agent
4 weeks ago
Johannesburg, South Africa Energy at Work Projects Full timeAcquisitions agent is responsible for sales and lead conversion targets. - Marketing to both existing and new customers - Follow up on outstanding leads or queries - Handle inbound and make outbound calls according to campaigns - Demonstrate excellent knowledge of product, service offerings and systems - Negotiate and make relevant product and service...
-
Customer Service Agent
4 weeks ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...
-
Customer Service Agent
2 weeks ago
Johannesburg, South Africa Profession Hub Full time**Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...
-
Customer Service Agent
2 weeks ago
Johannesburg, South Africa TRIGGER BPO Full time**INTRODUCTION** Trigger is a leading, global South African headquartered company in the business services and technology-enabled environment within the Business Process Outsourcing space. It has achieved significant success, growth, and competitive differentiation through its client experience. Trigger employees can access world-class training, technology,...
-
Customer Service Agent
5 days ago
Johannesburg, Gauteng, South Africa FlySafair Full timeJob title : Customer Service Agent (JHB)Job Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionAssist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; Assist customers when...
-
Senior Customer Services Agent
3 weeks ago
Johannesburg, South Africa Adcock Ingram Critical Care Full time**Reporting to** Customer Services Manager **Job Purpose** To accurately process and manage Critical Care orders, and serve as support to internal and external customers, investigating & solving customer issues/queries, ensuring output achieve, including: managing all order entry processes, performing customer services, building and maintaining good...
-
Customer Service Agent
4 weeks ago
Johannesburg, South Africa BCE FoodService Equipment Full timeOur Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. **Key duties and responsibilities (including but not limited to)**: - Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. - Manage all customer feedback requirements regarding...
-
Senior Customer Service Agent Courier
4 weeks ago
Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time**Overview** **Customer Service Agent Courier** This is an exciting and challenging position working for the UK’s 2nd largest parcel price comparison sites. The role is fully remote (Work-From-Home). You will be responsible for resolving delivery issues on behalf of our customers - this is both reactive, from customer inquiries, and pro-active,...
-
Customer Service Agent
2 minutes ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeURGENT: Contact Centre Agents (Temp) in Centurion, (Johannesburg)Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be...
-
Junior Customer Service Agent Courier
4 weeks ago
Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time**Overview** **Junior Customer Service Agent Courier** This is an exciting and challenging position working for the UK’s 2nd largest parcel price comparison sites. The role is fully remote (Work-From-Home). You will be responsible for resolving delivery issues on behalf of our customers - this is both reactive, from customer inquiries, and pro-active,...
-
Customer Service Agent
4 weeks ago
Johannesburg, South Africa City Property Full time**Job Purpose**: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution **Manage contact as received in person and via various channels as per the CRM...
-
Inbound Customer Service Agent
3 weeks ago
Johannesburg, South Africa Isilumko Staffing Full timeOne of our international clients are looking for Marketing individuals to join their inbound environment as a Customer Service Agent. Seeking young, energetic and analytical individuals for the team. Matric Marketing qualification / experience Clear criminal record Adaptable Flexible Excellent English communication Great customer service...
-
Support Agent
4 weeks ago
Johannesburg, South Africa Sage Full timeSage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services...
-
Senior Customer Sales
4 weeks ago
Johannesburg, South Africa The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Qualifications & Experience:...
-
Call Center
3 weeks ago
Johannesburg, South Africa Skills Careers center Full timeCall center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure. Qualification Matric / Equivalent - Receiving incoming telephone calls from customers and/or delivers scripted or non-scripted messages to customers via telephone during designated hours at all levels with...
-
Customer Service Agent
7 days ago
Johannesburg, Gauteng, South Africa Unique Personnel (Pty) Ltd Full timeWe are seeking a highly skilled and motivated Customer Service Agent to join our team. As an Italian language specialist, you will be responsible for providing exceptional customer service to our clients in Italy.The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment. You...
-
Customer Service Agent
4 weeks ago
Johannesburg, South Africa Wise Pelican Full timeWise Pelican allows real estate agents and other professionals to quickly design and mail postcards utilizing our proprietary technology. Primary responsibilities will include: - Interfacing between customers and designers - Assisting customers with learning the platform and making minor modifications to postcard templates - Maintaining customer records,...
-
Customer Service Agent
1 week ago
City of Johannesburg Metropolitan Municipality, South Africa FlySafair Full timeJob title : Customer Service Agent (JHB)Job Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended Links Jobs by Location Job by industries Description Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; Assist customers when...
-
Johannesburg, South Africa Samsung Customer Care Center Full timeSupports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further assistance Updating...
-
Customer Care Agent
3 weeks ago
Johannesburg, South Africa Cartrack Full time**Listing reference**: cartr_000599 **Listing status**: Online **Position summary** **Industry**:Telecommunication Services**Job category**:Service Advisor**Location**:Johannesburg**Contract**:Permanent**EE position**:No**Introduction** - We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company...