Manager Trade

4 days ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Provide complex advice and support in the positioning of banking operating models and frameworks in a broadly defined business functional strategy; enabling operating model, strategy and value chain formulation and alignment.

**Job Description**:
Accountability: People Management (35%)
- Ensure all team members receive sufficient on the job training, through supervision, presentations, and knowledge sharing
- Approve and manage leave requests on appropriate HR system
- Motivate and encourage team to provide best in class service, providing regular feedback and coaching where required and actively promoting excellent team workin
- Create robust performance development plans for team members and provide support and guidance throughout the year (including regular feedback) to achieve established goals
- Ensure effective documentation retention and retrieval policies, in-line with ABSAs policies and procedure
- Analyze and determine training and development needs for team members and ensure the right level of guidance and support is provided
- Establish and maintain a succession plan and diversity management within own tea
- Monitor overtime and absenteeism and take appropriate actions as require
- Conduct daily huddles and monthly team meetings, promoting empowerments, knowledge sharing and managing workflow
- Accountable for the proficient management of staff performance, recruitment, and development. Expected to provide coaching and guidance as necessary, to ensure that the team has the knowledge and awareness of regulatory, industry and process requirement
- Demonstrate motivational High Performance Organization leadership skills and behaviors, building effective working relationships with all team members and leading by example
- Management and oversight of Performance Development consistency checks across own business area, in accordance with High Performance Organization principles and participate in consistency checking across CIB Transactional Banking
- Support Disciplinary, Capability and Grievance activities as required
- Strategic manpower planning and functional skills development, ensuring that business needs are met

Accountability: Operational Management (40%)
- Analyze team performance and develop pro-active action plans to bring about improvements
- Remain up to date with all ABSA policies and procedures, including all internal requirement
- Regularly review team processes and procedures to ensure that they remain efficient and effective at all time
- Ensure that ABSA key business stakeholders receive the appropriate level of service and conduct monthly SLA review meetings with stakeholders to review
- Address and manage escalated queries and complaint
- Responsible for the efficient and effective flow of work through the team to meet business target
- Develop and motivate the team committed to achieving high performance and success against output; service and quality standard
- Provide leadership and guidance to the teams, in-line with the departments overall strategy
- Establish and maintain Operations policies and procedures
- Accountable for the establishment of excellent Management Information (MI), for all areas of owned responsibility
- Responsible for the development and implementation of key performance measures, necessary to drive continual unit cost reductions and improve service quality
- Manage workflow across department and maintain effective MI in relation to completed activities, accuracy and Client satisfaction
- Actively participate in and support Trade & Working Capital initiatives, such as Employee Engagement and Social Activities etc
- Analyze department performance and develop pro-active action plans to bring improvements
- Internal point of escalation for Client issues/complaints and point of contact for the promotion of the business to existing and/or potential Clients and activities related to the retention of existing business
- Accountable for effective communication (oral and written) to small and/or large audiences, at all levels, with the ability to engage and inspire
- Ensure sharing of best practice, skills and knowledge across the department and where appropriate working with other stakeholders across the Bank
- Responsible for ensuring that all business messages are effectively cascaded and clearly articulated to all staff
- Maintain visibility across the whole team by encouraging two-way communications, regular team meetings and providing feedback and reviews
- Arbitrate on grievance hearings.
- Monitoring of Client Satisfaction scores and complaints ratios

Accountability: Risk and Control Management (15%)
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