Current jobs related to Customer Support - Johannesburg - Trade Shield

  • Office Administrator with Technical Support

    1 day ago

    Johannesburg, South Africa Samsung Customer Care Center Full time

    Duties & Responsibilities Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further...

  • Entry Clerk-framing of Entries and Customs

    1 week ago

    Johannesburg, South Africa HR SUPPORT Full time

    CUTOMS/ENTRY CLERK - JOHANNESBURG - EAST RAND - R35 TO R45K - URGENT - Framed entries of all denominations - Tariffing classifications of various products - An in-depth understanding of Customs procedures and the Customs Act - Quality checked all bills of entry/ Ensure all bill of entry get submitted to customs once handed back to entry Clerk 100%...

  • Customer Relations Officer

    2 weeks ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders **Keys Result Areas** - Academic Operations and Customer Support - Campus Operations and Team...

  • Customer Service Advisor/sales Advisor

    2 days ago

    Johannesburg, South Africa Samsung Customer Care Center Full time

    Role Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...

  • Customer Support Specialist

    1 month ago

    Johannesburg, South Africa Buildofarm Full time

    **Customer Support Specialist** **About Us**: At **Buildofarm**, we're proud to be the #1 educational platform in the commodity sector worldwide. With decades of experience in commodity brokering, finance, and direct response marketing, we have built a reputation for excellence. Our commitment to delivering top-quality education and resources has led to a...

  • Customer Support Representative

    7 months ago

    Johannesburg, South Africa Jobs4All Full time

    TASKS - Assist customers with product enquiries, troubleshooting technical issues, and resolving account-related concerns. - Guide customers through product onboarding and provide training and support resources as needed. - Collaborate with internal teams to escalate complex issues and follow up on resolutions. - Document customer interactions, feedback, and...

  • Customer Support Manager

    7 days ago

    Johannesburg, South Africa Eaton Full time

    **(Location: South Africa - Johannesburg )** Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? **Customer Support Manager** ("cluster" of Sales Zones) is responsible for the full coordinating of order to invoice and claim management services, quotation factory and first level technical support for...

  • Customer Support Agent

    7 months ago

    Johannesburg, South Africa Africa Trailers Full time

    We are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team. Job purpose: - Resolve customer enquiries, concerns, and issues in a...

  • Customer Support Analyst

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    About the Role: Position: Customer Support AnalystReporting to: Project ManagerType: Contractor Duties and Responsibilities: - Provide excellent customer service and technical support to clients - Respond to customer inquiries via phone, email, and chat in a timely manner - Identify and troubleshoot issues to provide solutions - Document and track customer...

  • Customer Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    About Liyema Consulting:We are a professional consulting firm dedicated to delivering exceptional services to our clients. As a Customer Support Analyst, you will be part of our team that provides top-notch support and solutions to our clients.**Job Summary:**We are seeking a highly skilled and motivated individual to fill the position of Customer Support...

  • Customer Support Agent

    4 months ago

    Johannesburg, South Africa Paymentology Full time

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer,...

  • Customer Support Analyst

    1 month ago

    Johannesburg, South Africa Liyema Consulting Full time

    About the Role:Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities:Provide excellent customer service and technical support to clientsRespond to customer inquiries via phone, email, and chat in a timely mannerIdentify and troubleshoot issues to provide solutionsDocument and track customer issues and...

  • Customer Support Specialist

    7 days ago

    Johannesburg, South Africa BankservAfrica Full time

    This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...

  • Customer Support Agent

    8 months ago

    Johannesburg, South Africa EM Full time

    **Purpose of role**: **Main responsibilities**: - Champion opportunities to consistently improve the quality of EM Customer Support - Implement training plans for each team member - Observe and coach staff to improve standards, knowledge, skills and behaviours. - Develop capability and motivate internal staff to support the delivery of projects and...

  • Customer Support Analyst

    1 month ago

    Johannesburg, South Africa Liyema Consulting Full time

    About the Role: Position: Customer Support AnalystReporting to: Project ManagerType: ContractorDuties and Responsibilities: Provide excellent customer service and technical support to clients Respond to customer inquiries via phone, email, and chat in a timely manner Identify and troubleshoot issues to provide solutions Document and track customer issues...

  • Customer Support Specialist

    5 months ago

    Johannesburg, South Africa IQbusiness South Africa Full time

    We have an exciting opportunity for a Customer Support Specialist to provide customer support to internal stakeholders as well as external clients, through the set-up, administration and maintenance of projects and products executed through the IQbusiness Insights platform. **Roles & Responsibilities**: - **_ Client and Stakeholder Support:_** Provide...

  • Customer Support Specialist

    3 weeks ago

    Johannesburg, South Africa Energy at Work Projects Full time

    Duties and Responsibilities: The successful applicant will join the Business Support team and will be asked to become involved in the following tasks: - To maintain a high degree of customer service for all support queries and adhere to all service management principles - To take ownership of user problems and be proactive when dealing with user issues -...

  • Customer Support Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa RTT Full time

    Job OverviewRTT seeks a skilled Customer Support Specialist to support our ecommerce client issues and drive a First Contact Resolution (FCR) culture. As a key member of our team, you will troubleshoot customer incidents efficiently, providing accurate and complete information. Your role will also involve establishing relationships with key parties in the...

  • Customer Onboarding Support

    8 months ago

    Johannesburg, South Africa TechQuarters Full time

    Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the very best cloud solutions. Babble’s growth over...

  • Customer Support Agent

    2 weeks ago

    Johannesburg, South Africa Inoxico Full time

    SEEKING**:Customer **Support Agent** FOR: Full-Time Position REMUNERATION: Competitive Salary ABOUT US: Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading...

Customer Support

7 months ago

Johannesburg, South Africa Trade Shield Full time

SEEKING**:CUSTOMER ONBOARDING SPECIALIST**

FOR: Full-Time Position

REMUNERATION: Competative Salary + Incentives

ABOUT US: Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading decision engine for trade credit globally.

OUR EMPLOYER VISION: We are a young, diverse and dynamic team of characters that thrive in a fast moving, competitive environment full of opportunity and the latest tech. Our growth path challenges all employees to look beyond their job descriptions and to improve relentlessly - and we support our staff in doing just that.

VALUES: Extreme Ownership - Relentless Learning - Excellence - We Win When Our Customers Win

LOCATION: 25 Owl Street, Braamfontein Werf, Johannesburg

REPORTING TO: You will be reporting to the Head of Customer Success

RESPONSIBILITIES
- Existing Client Management (30%)
- Ensure full onboarding and training of clients within your portfolio.
- Maintain relationships with clients within your portfolio by providing support, information and guidance.
- Identify key issues, recommend and implement service improvements to your base.
- Identify upsell opportunities within your existing base and execute on all appropriate opportunities.
- Maintain quality service by establishing and enforcing organization standards at all times.
- Prepare ad-hoc reports for key decision-makers within your client base.
- Arrange regular meetings and calls with clients and obtain regular feedback regarding the delivery of Trade Sheild's value proposition.
- Establish sales objectives by forecasting quarterly and reviewing monthly performance of the portfolio.
- Conduct in-depth presentations to existing clients to demonstrate products and solutions and how they will fit in the client’s organization.
- Manage and identify key customer relationships and build and maintain a sales pipeline.
- Client Onboarding & Adoption (30%)
- Configure Trade Shield's product suite in a way that delivers maximum impact in addressing the client’s pain points, within SLA’s.
- Collaborate with customer success managers to gain insights into clients' pain points and requirements
- Participate in kick-off meetings to gather information about clients’ existing processes and requirements.
- Document all client setup requirements including ongoing change requests maintaining a reliable & accurate audit trail on setup/change requests.
- Present the configured solution/s to customer success managers and/or clients to highlight the impacts Trade Shield will deliver as promised at the kick-off session.
- Provide ongoing support and guidance to clients throughout the onboarding and adoption process to ensure their needs are being met and they are satisfied with the product.
- Collect feedback from clients pertaining to the value proposition of Trade Shield’s products and share insights with relevant internal stakeholders.
- Develop measurements to help understand the impact of successful implementation & track projects against measurements.
- Train clients and internal staff on how to use the software and ensure that they understand how to take full advantage of its features and functionality as per their requirements.
- Support (30%)
- Collaborate with technical support to troubleshoot technical issues and provide guidance on product functionality.
- Resolve allocated support requests from both internal and external stakeholders within SLAs.
- Create content and resources for clients to use for education with the intent to drive rapid product adoption.
- Continuous Improvement (10%)
- Build and maintain knowledge of Trade Shield’s product suite, systems & processes across the business.
- Keep up to date with the product roadmap and release of features at each deployment cycle.
- Work closely with Product Management team to ensure effective delivery of our value proposition including the prioritisation of product enhancements.
- Build evergreen content and resources for customers (and other organisations) to use for education and to drive rapid product adoption.
- GROWTH VISION:

- Customer Success is a new and fast-growing profession that offers challenging and rewarding opportunities. This role is key to the successful execution of our entire operation and critical in ensuring that we have an impact on our clients. The role will enable you to gain a deep understanding of all of Trade Shield’s products and services and how they fit into the value proposition to our clients.
- REQUIRED QUALIFICATIONS & COMPETENCIES (*critical):

- 3+ years of experience in a similar environment*
- 3-year university degree preferred
- Experience in customer or technical support preferred
- Basics of project management (advantageous)