Customer Care Manager
2 weeks ago
A Customer Care Manager is needed with experience in the Telecommunications industry.
Title: Customer Care Manager
Location: Johannesburg North
**Responsibilities Include (but are not limited to)**:
- Working closely with the Buyers, Replenishers and senior management of the respective departments.
- Initial financial year budget plans for respective departments, based on past performance and future trend / strategy.
- Working together with Buyer and Chief Planner to confirm the best budget and strategy.
- In-season analysis and adjustment of initial budget based on changes in performance or trend.
- Order planning of seasonal / promotional articles.
- Planning order quantities, as well as planned delivery dates to align with the time the article will be required in distribution centre as well as stores.
- Planning estimated sales quantities for promotional lines.
- Weekly, monthly, quarterly review and adjustment of budgeted plans.
**Education**:
- BCom
- Finance qualification preferred
**Experience**:
- Telecommunications industry experience
- Experience in contact center management
- Exposure to finance and contributing to forecasts
- Financial acumen
- Process and operations management
- Strong leadership and team management skill
For more information contact:
Tatum Karam
Executive Consultant: CA(SA), CIMA and General Finance
For more information please contact:
Tatum Karam
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