Customer Care Manager

2 days ago


Johannesburg, Gauteng, South Africa M-KOPA Full time
We are looking for a Customer Care Manager to join our Customer Care Team as we scale up and drive digital and financial inclusion across our markets.

As the Customer Care Manager you will provide strategic leadership and oversight for M-KOPA South Africa's customer care operations, managing multiple customer-facing teams across voice and digital channels. You will be responsible for implementing customer strategies, driving process improvements, managing team performance, and ensuring efficient call center operations aligned with company objectives.

About Us

At M-KOPA, you will have the exciting opportunity to provide strategic direction and operational leadership to our growing customer care teams in South Africa. You will be responsible for managing multi-channel customer interactions, optimizing call center performance, and continuously driving process improvements aligned with our customer-focused values. This role empowers you to make impactful decisions, including overseeing team development and performance management, handling critical customer escalations, and collaborating closely with BPO partners. If you're passionate about delivering exceptional customer experiences, enjoy tackling challenges in a dynamic environment, and want to play a central role in shaping our service delivery, then this opportunity at M-KOPA is for you.

Expertise

Our expectations are that you would comfortably provide leadership and strategic oversight to M-KOPA South Africa's customer care operations, managing teams across both voice and digital interaction channels. You should be experienced in implementing effective customer strategies, driving continuous process improvements, and managing team performance. Additionally, you must excel in problem-solving, maintaining cost efficiency, and managing relationships with BPO partners, ensuring service delivery aligns with organizational goals.

We are looking for good grasp of / and experience with C#.NET, Event Driven Systems, microservices, testing and Deployment.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

#J-18808-Ljbffr
  • Customer Care Agent

    3 days ago


    Johannesburg, Gauteng, South Africa Capitec Bank Ltd. Full time

    About Us:Capitec Bank Ltd. is committed to delivering exceptional customer experiences through our team of talented professionals. As a Customer Care Agent, you will be responsible for providing first-level support services to our clients and internal teams.Job Description:In this role, you will investigate and resolve problems, provide educational or sales...


  • Johannesburg, Gauteng, South Africa Cletech Recruitment Full time

    About the RoleCletech Recruitment seeks a highly motivated and organized Johannesburg Customer Care Specialist to join our operations team. The successful candidate will be responsible for managing customer orders from receipt to completion, ensuring seamless execution and exceptional customer satisfaction.Duties and Responsibilities:Process and manage...

  • Customer Care Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Customer Care Agent (JB5109)Northcliff, GautengR8 500 to R9500 + IncentivesPermanentA company based in Northcliff is urgently looking for a Customer Care Agent to join their team. This role requires a candidate with strong administrative skills and a solid background in customer service. The ideal candidate should have previous call centre experience,...


  • Johannesburg, Gauteng, South Africa Cletech Recruitment Full time

    Job DescriptionWe are seeking an experienced Customer Care Co-ordinator to join our team at Cletech Recruitment.Required Skills and QualificationsMinimum of Matric/Grade 12 (preferably studying towards a degree or diploma).A minimum of 1-2 years' experience using SAP systems, specifically Order Entry.


  • Johannesburg, Gauteng, South Africa Real Promotions Full time

    At Real Promotions, we are seeking a dedicated care assistant to join our team. As a care assistant, you will play a vital role in ensuring the highest level of care is delivered to our residents during the night shift. This requires maintaining their dignity and individuality while also demonstrating excellent communication skills and the ability to work...


  • Johannesburg, Gauteng, South Africa M-KOPA Full time

    Our ExpectationsWe expect the successful candidate to be able to lead and manage multiple customer-facing teams across voice and digital channels, providing strategic leadership and oversight to M-KOPA's customer care operations.The ideal candidate will have experience in implementing effective customer strategies, driving continuous process improvements,...


  • Johannesburg, Gauteng, South Africa MSP Staffing LTD Full time

    We are seeking a highly skilled and experienced High Care Unit Manager to lead and manage our clients' High Care Unit in a hospital setting. This is an exceptional opportunity for a seasoned nursing professional with a passion for delivering outstanding patient care and leading a dynamic healthcare team in a fast-paced environment.Key...


  • Johannesburg, Gauteng, South Africa Clicks Group Limited Full time

    About the RoleWe are seeking a highly skilled and qualified individual to fill the position of Pharmaceutical Care Specialist at Clicks Group Limited. The successful candidate will be responsible for providing pharmaceutical care services, performing day-to-day dispensary administration, and adhering to the company's Standard Operating Plans.Key...


  • Johannesburg, Gauteng, South Africa Clicks Group Limited Full time

    About Our RoleWe are seeking a skilled Medical Care Specialist to join our team at Clicks Genesis on Fairmount.The ideal candidate will have a passion for delivering exceptional patient care and be able to work effectively in a fast-paced environment.Key Responsibilities:Provide pharmaceutical care services within the scope of practice and perform day-to-day...


  • Johannesburg, Gauteng, South Africa M-KOPA Full time

    Company OverviewM-KOPA is a pioneering force in digital and financial inclusion across Africa. We are committed to empowering our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.We prioritize well-being, family-friendly policies, and flexibility, fostering an environment where individuals can...


  • Johannesburg, Gauteng, South Africa Real Promotions Full time

    We are seeking a care assistant who can provide exceptional support to our residents during the night. Maintaining their dignity and individuality is crucial, as well as possessing excellent communication skills and the ability to work collaboratively with a team. Previous experience in caring for older adults is desirable but not essential, as comprehensive...


  • Johannesburg, Gauteng, South Africa National Renal Care Pty Full time

    Job title : Unit Leader- NRC Sunward Park (JHB East Rand)Job Location : Gauteng, JohannesburgDeadline : March 12, 2025Quick Recommended LinksJobs by Location Job by industries RequirementsRequirements and ExperienceRegistration with the South African Nursing Council as a Registered Nurse/ Midwife or Registration with HPCSA as a Clinical Technologist...


  • Johannesburg, Gauteng, South Africa National Renal Care Pty Full time

    Job title : Unit Leader- NRC Sunward Park (JHB East Rand)Job Location : Gauteng, JohannesburgDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries RequirementsRequirements and ExperienceRegistration with the South African Nursing Council as a Registered Nurse/ Midwife or Registration with HPCSA as a Clinical Technologist...

  • Geriatric Care Lead

    5 hours ago


    Johannesburg, Gauteng, South Africa Frederic Place Home for The Aged Full time

    Job DescriptionThis Senior Nurse Executive role involves leading a team of healthcare professionals to deliver high-quality care to our residents, ensuring their safety, well-being, and quality of life.The successful candidate will be responsible for developing and implementing policies, managing staff performance, and overseeing the overall operation of our...

  • Oral Care Consultant

    2 weeks ago


    Johannesburg, Gauteng, South Africa Colgate-Palmolive Full time

    Job title : Oral Care ConsultantJob Location : Gauteng, JohannesburgDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries Key responsibilities include:​Develops a strong professional relationship and rapport with dental practitioners (e.g., dentists, dental specialists, dental hygienists, etc) and staff, as well as community...


  • Johannesburg, Gauteng, South Africa Cletech Recruitment Full time

    Minimum RequirementsMinimum of Matric/Grade 12 (preferably studying towards a degree or diploma)A completed basic customer communication and/or administration training short course.Minimum of 2 years' experience in a same/similar position.Minimum of 1 - 2 years' experience using SAP systems (Order entry essential)Minimum of 1 – 2 years' experience working...


  • Johannesburg, Gauteng, South Africa Clicks Group Full time

    Job DescriptionAs a Clinical Care Coordinator - Pharmaceutical Services, you will play a vital role in supporting our patients and customers by providing accurate and timely information about their medication.You will be responsible for reviewing patient profiles, updating medication lists, and communicating with healthcare professionals to ensure seamless...


  • Johannesburg, Gauteng, South Africa Job Crystal Full time

    We are seeking to appoint an experienced and motivated Care Home Administrator to join our team. Experience as a Home Administrator in a care home is essential to apply for this role. As the Home Administrator, you will report directly to the Home Manager and work closely with other heads of departments to provide a comprehensive admin service to support the...

  • operations manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills ...

  • operations manager

    7 days ago


    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills Judgment...