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Customer Care Agent

1 month ago

Johannesburg, Gauteng, South Africa Cartrack Full time

We have a great opportunity for seasoned Customer Care Agents We're a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

Responsibilities:
  • Provide first call resolution to customers.
  • Deliver exceptional telephonic customer service.
  • Assist customers with their inquiries and concerns.
Minimum Requirements:
  • Completed Matric.
  • Minimum of 2 years customer care experience.
  • Retentions experience advantageous.
  • Strong verbal and written communications skills.
  • Solution oriented.
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