Call Centre Team Leader

1 week ago


Durban, South Africa Debt Solution SA Full time

Debt Solutions SA is seeking passionate and goal-oriented Out Call Centre Team Leaders to join our growing team at our offices based in

Cowey Park Center Essenwood

We offer:

- Basic Salary R7000 neg
- Attendance bonus-R500
- Achievable Commission

Unlimited Earning Potential

**Responsibilities**:

- Ensure Client requirements are met inclusive of targets
- Meeting weekly and monthly KPIs and targets
- Effective management of Service Level agreement
- Dynamic Team Management
- Assisting agents to achieve set targets through
- Objection handling
- Script adherence
- meeting quality standards
- Coaching and development
- Mentoring
- Monitoring
- Sales tracking
- Adhere to call evaluation process

**Qualifications**:

- Matric qualification with English and Maths
- Cold calling or sales experience in a contact centre
- Minimum 3 years team leader experience in a call centre /banking/ financial environment
- Debt Review Experience advantageous

**Job Types**: Full-time, Permanent

**Salary**: R6,000-R7.000per month

Uncapped Commission

Working Hours

Monday to Friday : 08:00 to 17:00

Saturday: 08:00 to 13:00

**Salary**: R6,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)



  • Durban, South Africa Educor Full time

    **Call Centre Collections Team Leader (JB3674)**: Durban, Kwa Zulu Natal - Accounting/Finance **Call Centre Collections Team Leader (JB3674)** **Durban** **Market Related** As a Call Centre Collections Team Leader for Corporate Accounts, you will play a crucial role in managing and motivating a team of collections agents to achieve targets and maintain...

  • Call Centre Agents

    3 months ago


    Durban, South Africa International Call Group Full time

    As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...

  • Call Centre Agents

    3 months ago


    Durban, South Africa International Call Group Full time

    As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...


  • Durban, South Africa Synergy Contact Centre Full time

    We are recruiting for QA Team Leaders - Nightshift - You MUST have International experience within a call centre environment - MUST have QA Team Leader experience - Energy (Gas &Electric ) experience advantageous We offer: - Basic Salary - Performance bonus - Permanent Contract of employment AND more. **Salary**: From R9,000.00 per month Ability to...


  • Durban, South Africa RCL FOODS Careers Full time

    At RCL FOODS we grow what matters!!! We at RCL FOODS are in search for a **Customer Service Centre Team Leader to** join our **Vector **Division. The role will be based in **Durban **and report to the **Customer Service Specialist.** RCL FOODS is looking for an incumbent to: The purpose of this role is to supervise the entire CSD, PSD or Inland Customer...

  • Team Leader

    5 months ago


    Durban, South Africa Grand Industries Full time

    We are seeking a dedicated and experienced Call Centre Team Leader to join our team. As a Team Leader, you will be responsible for overseeing and managing a team of sales representatives to ensure efficient operation and excellent service delivery. **Responsibilities**: - Supervise a team of sales representatives. - Monitor and evaluate team performance,...

  • Call Centre

    9 months ago


    Durban, South Africa Pronto Labour Team Full time

    Calling on** CALL CENTRE or DIRECT MARKETING Staff **with** Excellent References AND Good Track record **who wants a change of Caree**r - **Training will be provided in** Executive Sales MOTOR DEALERSHIP Industry -** Durban area, KZN **CALL CENTRE/DIRECT MARKETING Agents **to be trained in** the MOTOR DEALERSHIP as Sales Executive** - MUST have **Excellent...


  • Durban North, South Africa African Personnel Full time

    Ensure Client requirements are met inclusive of targets - Meeting weekly and monthly KPIs and targets - Effective management of Service Level agreement - Dynamic Team Management - Assisting agents to achieve set targets through - Objection handling - Script adherence and meeting quality standards - Coaching and development - Mentoring - Monitoring - Sales...

  • Call Centre Agent

    5 days ago


    Durban, South Africa SDA contact centre Full time

    We are recruiting for a new campaign. Full training provided. A Min of 6 months call centre is an advantage in the following campaigns; Debt Review Loans Insurance lead gen Debt Clearance Basic paid according to level of experience (if any). If you have no experience we will train you to equip you to handle customers on a sales level. Salary is R4500....


  • Durban, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...


  • Durban, South Africa Synergy Contact Centre Full time

    We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business. Our highly engaged environment...

  • Deputy Team Leader

    4 months ago


    Durban, South Africa Daly Credit Corporation Full time

    **Department: Safricall** **Position : Deputy Team Leader** **Purpose of the Job: To assist team leaders on daily tasks and queries** **Minimum Qualifications and Experience**: - Grade 12 - 1 year call centre experience - at least 1 year team leader experience **Responsibilities**: - Manage SLA targets with Team Leaders - Provide excellent customer...


  • Durban, South Africa Debt Solution SA Full time

    Debt Solutions SA is seeking passionate and goal-oriented Out Call Centre Team Leaders to join our growing team at our offices based in Cowey Park Center Essenwood We offer: - Basic Salary R7000 neg - Attendance bonus-R500 - Achievable Commission Unlimited Earning Potential **Responsibilities**: - Ensure Client requirements are met inclusive of...

  • Team Leader

    7 months ago


    Durban, South Africa Online Financial Advisor Full time

    Universal Call Centre is looking for exceptional Sales team leaders who are innovative, attentive and nurturing with magnificent leadership skills to join our family. **Time**: Great working hours, as you have more time to spend with family. Monday - Friday (NO WEEKENDS) 07:45 AM - 18:00 PM **Benefits**: Attractive Basic Salary with uncapped...


  • Durban, South Africa FGRO RED Full time

    DO NOT APPLY IF YOU HAVE NO EXPERIENCE You will start as a Senior Agent for Three Weeks, once passing systems training, you will be a Team Leader. This is purely to get the experience of the system and Sales Floor culture. We have successful Team Leaders on this Programme - Every Leadership comes in this way onto the Sales Floor Basic Salary 10-12k...

  • Call Centre Manager

    7 months ago


    Durban, South Africa Educor Full time

    **Call Centre Manager (National/Sales/Campaigns) ( JB3169)**: Durban, Kwa - Zulu Natal - Sales **Call Centre Manager (National/Sales/Campaigns) ( JB3169)** **Durban** **Market Related** Call Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in...

  • Call Centre Manager

    7 months ago


    Durban, South Africa The Faculty Full time

    **Job Title: Call Centre Manager** **Location: Umhlanga, Durban South Africa** **Experience: 7-10 years in a Call Centre Environment** **About Us**: The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering...

  • Call Centre Manager

    7 months ago


    Durban, South Africa Kontak Recruitment SA Full time

    Durban, Kwa - Zulu Natal - Sales **Call Centre Manager (National/Sales/Campaigns) ( JB3169)** **Durban** **R40 000 - R50 000 per month plus commission** Call Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town...

  • Call Centre

    1 week ago


    Durban, South Africa Synergy Contact Centre Full time

    _**Objectives of the role**:_ **A Senior Operations Manager needs to meet and exceed business objectives and ensure the consistent achievement of all financial and operational KPIs.** **They are required to manage (in partnership with the wider support team) multiple campaigns to deliver an outstanding ‘Customer Experience’ and Sales...


  • Durban, South Africa Universal Call Centre Full time

    **Are you a skilled communicator with experience in customer service or sales?** Universal Call Centre is hiring **UK Appointment Booking Agents** to join our dynamic team. If you have a passion for delivering exceptional customer service and thrive in a target-driven environment, we want to hear from you! **Key Responsibilities**: - Making outbound calls...