Call Centre Collections Team Leader

6 months ago


Durban, South Africa Educor Full time

**Call Centre Collections Team Leader (JB3674)**: Durban, Kwa Zulu Natal - Accounting/Finance

**Call Centre Collections Team Leader (JB3674)**

**Durban**

**Market Related**

As a Call Centre Collections Team Leader for Corporate Accounts, you will play a crucial role in managing and motivating a team of collections agents to achieve targets and maintain high levels of customer satisfaction. You will be responsible for overseeing the collections process for our corporate clients, ensuring timely debt recovery, and maintaining excellent relationships with our valued customers.

**Qualifications**:
Relevant Qualification
Proven experience as a collections team leader or supervisor in a call center environment, preferably in corporate collections.
Management of large book values
Strong leadership, coaching, and motivational skills.
Excellent communication and negotiation skills.
Ability to analyze data and make data-driven decisions.
Knowledge of relevant laws and regulations related to debt collection.
Proficiency in using CRM and collections software.

**Key Responsibilities**:
Lead, mentor, and motivate a team of collections agents to meet and exceed performance targets.
Develop and implement collection strategies to maximize recovery and minimize losses for corporate accounts.
Monitor team performance, provide regular feedback, and conduct performance reviews.
Handle escalated customer inquiries and complaints with professionalism and efficiency.
Collaborate with other departments to ensure seamless account resolution and customer satisfaction.
Analyze data and provide regular reports on team performance and key metrics to management.
Stay up-to-date with industry regulations and best practices related to debt collection.


  • Call Centre Agents

    2 months ago


    Durban, South Africa International Call Group Full time

    As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...

  • Call Centre Agents

    2 months ago


    Durban, South Africa International Call Group Full time

    As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...


  • Durban, South Africa OUTWORX CONTACT CENTRE Full time

    Outworx is a leading outsourcer dedicated to providing top-notch services while ensuring compliance and ethical practices. We value teamwork, professionalism, and commitment to achieving outstanding results. **Position Overview**: **Key Responsibilities**: - Manage and lead a team of debt collection professionals, providing guidance, support, and coaching...


  • Durban, South Africa RCL FOODS Careers Full time

    At RCL FOODS we grow what matters!!! We at RCL FOODS are in search for a **Customer Service Centre Team Leader to** join our **Vector **Division. The role will be based in **Durban **and report to the **Customer Service Specialist.** RCL FOODS is looking for an incumbent to: The purpose of this role is to supervise the entire CSD, PSD or Inland Customer...

  • Team Leader

    4 months ago


    Durban, South Africa Grand Industries Full time

    We are seeking a dedicated and experienced Call Centre Team Leader to join our team. As a Team Leader, you will be responsible for overseeing and managing a team of sales representatives to ensure efficient operation and excellent service delivery. **Responsibilities**: - Supervise a team of sales representatives. - Monitor and evaluate team performance,...

  • Call Centre

    8 months ago


    Durban, South Africa Pronto Labour Team Full time

    Calling on** CALL CENTRE or DIRECT MARKETING Staff **with** Excellent References AND Good Track record **who wants a change of Caree**r - **Training will be provided in** Executive Sales MOTOR DEALERSHIP Industry -** Durban area, KZN **CALL CENTRE/DIRECT MARKETING Agents **to be trained in** the MOTOR DEALERSHIP as Sales Executive** - MUST have **Excellent...


  • Durban, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

  • Deputy Team Leader

    3 months ago


    Durban, South Africa Daly Credit Corporation Full time

    **Department: Safricall** **Position : Deputy Team Leader** **Purpose of the Job: To assist team leaders on daily tasks and queries** **Minimum Qualifications and Experience**: - Grade 12 - 1 year call centre experience - at least 1 year team leader experience **Responsibilities**: - Manage SLA targets with Team Leaders - Provide excellent customer...

  • Call Centre Manager

    6 months ago


    Durban, South Africa The Faculty Full time

    **Job Title: Call Centre Manager** **Location: Umhlanga, Durban South Africa** **Experience: 7-10 years in a Call Centre Environment** **About Us**: The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering...


  • Durban, South Africa Mr Price Group Full time

    Do you enjoy working in an environment that is driven by targets and has a strong focus on customer experience? Mrp money is looking for a self -motivated, passionate Collections Team Leader to join their fast-paced team. The Team Leader will be responsible for leading a team of associates to minimise bad debt write off. The key focus of this role will...

  • Team Leader

    6 months ago


    Durban, South Africa Online Financial Advisor Full time

    Universal Call Centre is looking for exceptional Sales team leaders who are innovative, attentive and nurturing with magnificent leadership skills to join our family. **Time**: Great working hours, as you have more time to spend with family. Monday - Friday (NO WEEKENDS) 07:45 AM - 18:00 PM **Benefits**: Attractive Basic Salary with uncapped...

  • Call Centre Agent

    6 months ago


    Durban, South Africa Debt Solution South Africa Full time

    We are recruiting call centre agents! Our team is rapidly growing and we require ambitious, and experienced experts in the call centre environment. Whatsapp Enrique on 061 826 4436. **Requirements**: - Matric or equivalent NQF level 4 qualification. - 1 year call centre sales experience. - Computer literate. - Ability to commute reliably. **What we...


  • Durban, South Africa Nutun Contact Centre Full time

    **Nutun CX is Currently Recruiting for a customer service campaign.** **If you are money driven here's your chance.** **Requirements**: - **1 Year international call centre experience**: - **Good communication skills a**: - **Must be able to work the rotational shifts(Day/Night)**: - **Must be able to work in UMH or CBD** **Salary**: - **R5250+R1000...


  • Durban, South Africa Universal Call Centre Full time

    **Are you a skilled communicator with experience in customer service or sales?** Universal Call Centre is hiring **UK Appointment Booking Agents** to join our dynamic team. If you have a passion for delivering exceptional customer service and thrive in a target-driven environment, we want to hear from you! **Key Responsibilities**: - Making outbound calls...

  • Call Centre Agent

    6 months ago


    Durban, South Africa CoetzeeHR Consultants Full time

    Our client based in Durban is looking for a call centre agent to join their dynamic team. If you are a go getter and you enjoy working with people, then this is the perfect opportunity for you. - Min 1 year call centre experience - Experience in debt review would be an advantage. - Cold-calling experience - Willingness to attend a 2-week online training...

  • Call Centre Operator

    6 months ago


    Durban, South Africa Konig Digital LTD Full time

    Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator, you will be...


  • Durban, South Africa International Call Group Full time

    Are you passionate about delivering exceptional sales service? Do you thrive in a dynamic and fast-paced environment? We're looking for enthusiastic individuals to join our team as Call Center Sales Agents.Position: Sales AgentsLocation: 15 Fairways Avenue, Mount Edgecombe, Business Park, Estate 2Responsibilities:•Handle outbound customer calls with...

  • Call Centre Agents

    4 months ago


    Durban, South Africa 21st Century Funeral Services Full time

    Call centre agents required. Requirements: - 6 months call centre sales experience. - Good communication and negotiation skills. - Must be punctual. - Ability to work under pressure. - Good typing skills and ability to work on Excel. - Must be available immediately. Salary : Market related **Experience**: - Cold calling: 1 year (preferred)


  • Durban, South Africa International Call Group Full time

    Are you passionate about delivering exceptional sales service? Do you thrive in a dynamic and fast-paced environment? We're looking for enthusiastic individuals to join our team as Call Center Sales Agents. Position: Sales Agents Location: 15 Fairways Avenue, Mount Edgecombe, Business Park, Estate 2 Responsibilities: • Handle outbound customer calls with...

  • Call Centre Supervisor

    3 months ago


    Durban, South Africa First Group Management Full time

    The Call Centre Supervisor is responsible for overseeing the daily operations of the call center, ensuring that team members deliver exceptional customer service and achieve performance targets. This role involves managing and mentoring staff, handling escalated issues, and implementing strategies to improve service quality and operational efficiency. **Key...