Call Centre Team Leader
1 week ago
Ensure Client requirements are met inclusive of targets
- Meeting weekly and monthly KPIs and targets
- Effective management of Service Level agreement
- Dynamic Team Management
- Assisting agents to achieve set targets through
- Objection handling
- Script adherence and meeting quality standards
- Coaching and development
- Mentoring
- Monitoring
- Sales tracking
- Adhere to call evaluation process
**Salary**: R8,000.00 - R14,000.00 per month
Ability to commute/relocate:
- Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Team Leader: 2 years (required)
- Betting: 3 years (required)
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