Senior Technical Customer Service Advisor

2 weeks ago


Claremont, South Africa bOnline Full time

**Job description**

Are you passionate about driving customer success? Are you interested in learning new technologies, problem solving and working with exceptional teams?

With bOnline, you have the chance to join UK’s fastest growing and most awarded Voip Telecoms provider for UK small businesses. You will work in a fun but customer-obsessed work environment based out of bOnline’s beautiful office in Claremont, Cape Town.

**Responsibilities**:

- Providing prompt, consistent and high quality support to bOnline customers with the goal of achieving high NPS scores and outstanding customer reviews.
- Assuming responsibility for mastering VoIP product knowledge and continually improving technical problem solving skills.
- Achieving high FCR (First Call Resolution) promptly on customer queries and consistently following up on all unresolved issues.
- Contributing ideas to improve product, service, knowledgebase, training and processes in order to prevent problems from recurring.
- Cooperating closely with managers and peers to ensure team KPIs are achieved and also participating in cross functional projects as needed.
- Maintaining a positive work ethic, professionalism and strong bOnline values.
- Continually learning new skills, knowledge, ideas to help push the boundaries of great service at bOnline.
- Communicating effectively with customers and also internally to escalate customer issues efficiently.
- Troubleshooting customer querries on VoIP or Broadband.

**Skills**:

- Advanced technical knowledge - demonstrated passion for technology as evidenced by some basic knowledge of computers, ie. hardware, software, electronics.
- Excellent communication - ability to read and comprehend quickly, write professionally and articulate clearly on the phone.
- Active Listening - Ability to listen with full attention and to understand main points, ask relevant questions and make right conclusions efficiently.
- Problem solving - ability to break down a technical problem into simple trouble-shooting steps and to arrive to a logical resolution.

If you are interested to join the bOnline team, kindly please follow below link and complete the questions that follow:
**Job Types**: Full-time, Permanent

**Salary**: R9,000.00 - R12,000.00 per month

COVID-19 considerations:

Ability to commute/relocate:

- Claremont, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 4 years (preferred)



  • Claremont, South Africa First Degree Recruitment Full time

    **Service advisor / Aftersales consultant** Vacancy for a Vehicle Service advisor with a vehicle dealership in the Southern Suburbs. **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring...


  • Claremont, South Africa CARtime SA Full time

    Our workshop in Claremont, Western Cape is looking for a Lady whom will be at our font desk Receptionist to undertake all receptionist and clerical duties at our Car Workshop. MUST have a drivers license. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. **Requirements**: - Must be...


  • Claremont, South Africa Rentokil Initial Full time

    Support and provide superior customer care service via phones and web enquiries to handle and resolve complaints, provide information in response to inquiries, both as a receiver and caller. **Requirements**: PRINCIPAL DUTIES & RESPONSIBILITIES - Answer calls professionally - Provide personalised customer service of the highest level - Respond to customer...

  • Assistant Manager

    7 days ago


    Claremont, South Africa CARtime SA Full time

    Our workshop in Claremont, Western Cape, is looking for an Assistant Manager/Service Advisor, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills - Communication...

  • Assistant Manager

    5 days ago


    Claremont, South Africa CARtime SA Full time

    Our workshop in Morningside, KwaZulu-Natal, is looking for an Assistant Manager/Service Advisor, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills -...


  • Claremont, South Africa Rentokil Initial Full time

    The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The CRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. **Requirements**: - Provide leading edge...


  • Claremont, South Africa Rentokil Initial Full time

    The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. **Requirements**: - Central point of contact...


  • Claremont, South Africa TELEPRO CONSULTANTS Full time

    **As a Senior Sales Consultants your responsibilities will be to**: - Build a repour with your clients. - Explain what we have to offer as a company providing a service such as mediation and debt review cancellation. - Be able to read a credit report. - Have problem solving skills. - Computer skills. - Target driven, Motivated and have a **CAN DO ATTITUDE...

  • Senior Paraplanner

    Found in: Whatjobs ZA C2 - 4 days ago


    claremont, Western Cape, South Africa The Recruitment Council Full time

    Are you a skilled Senior Paraplanner seeking new challenges and growth opportunities? Our client, who is a prominent Financial Services company, has an exceptional position available as a Senior Paraplanner. You will need to provide specialist technical input to Wealth Managers and prepare asset allocation reports, proposals and financial needs analyzes to...


  • Claremont, South Africa Top Coffee Full time

    **Job description** Are you passionate about sales? Do you thrive on customer interaction? At Nespresso we place people, coffee, and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work. We are seeking a passionate and dynamic Sales Assistant for our world class team who can authentically share our premium coffee...


  • Claremont, South Africa PayFast Full time

    Payfast by Network is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and...


  • Claremont, South Africa YMA Consulting Full time

    Well established call centre seeks to employ senior sales consultants to join our Team. We are focused on financial wellness of South African consumers, and help clients alleviate financial distress by performing a needs analysis for clients and providing advice telephonically. - Following a sales script to guide you and the potential customer through the...


  • Claremont, South Africa Think Big Recruitment Full time

    My Client is an internationally renowned leisure and safari operator, offering bespoke, luxury travel solutions to ultra high nett worth international guests, into Southern Africa. This Cape Town team is looking to bring on board an experienced **Senior Travel Consultant**. Its a role they call Sales Support Consultant, as this person deals directly with...

  • Accounts Manager

    20 hours ago


    Claremont, South Africa WNS Global Services Full time

    **Job Title: Account Manager** We are seeking a dynamic and experienced Account Manager to join our team. As an Account Manager, you will be the primary point of contact for our clients, responsible for building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction with our products and services. You will...


  • Claremont, South Africa Rentokil Initial Full time

    Rentokil Initial: Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields...


  • Claremont, South Africa Rentokil Initial Full time

    Rentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields...


  • Claremont, South Africa Edge Personnel (Pty) Ltd Full time

    **Duties include but are not limited to the following**: Documenting and reviewing all policies & procedures relative to the department Developing and implementing IT policy and best practices guides for the organization Change control for new hardware / configurations Hand-Over Documentation Perform system audits and identify areas requiring...


  • Claremont, South Africa International School of Cape Town Full time

    Reports to: Business Manager Closing Date for Applications: 12 February 2023 Start date: 01 March 2023 Languages Required: English and another South African language ISCT is seeking to appoint an Operations Coordinator to join our team on a Full-Time basis. ROLE RESPONSIBILITIES - Weekly meetings with the Business Manager to discuss plans, events and...

  • IT Support Analyst

    2 days ago


    Claremont, South Africa Rentokil Initial Full time

    An opportunity for an IT Support Analyst in the Cape Town region: Under general supervision, the role involves monitoring, operating, and maintaining hardware, software, and networks for a national computing platform. It primarily involves telephonic support using remote management and collaboration tools. Responsibilities also include configuring,...

  • Product Manager

    7 days ago


    Claremont, South Africa Kurtosys Full time

    **ABOUT US**: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...