3 X Key Account Customer Relationship Manager

2 weeks ago


Claremont, South Africa Rentokil Initial Full time

The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth.

**Requirements**:

- Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
- Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
- Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
- On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required
- Provides the customer with a “One Stop Shop” desk based named contact into the business.
- Offers Intensive “Wraparound Care” for risk customers with priority planning process.
- Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
- Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
- Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
- Define contact plan within designated portfolios to minimise “risk” and maximise opportunities.
- Target for business growth sales & service team and individually on specific accounts.
- Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
- Responsibility for retention of owned portfolio and supporting branch.
- Co-ordinate key account reporting and analyse issues up front to proactively resolve.
- The 100% delivery of profiled customer closed loop solution.
- Complete ‘Account Reviews’ with portfolio customers
- Maintain customer portals

Key Deliverables
- To achieve agreed retention & growth targets within designated portfolio
- To deliver and exceed portfolio & customer SLA’s within the agreed account plan and strategy.
- To source solutions for all customer queries against designated portfolios through on-going negotiation with key touch points within the Business.
- To deliver an improved customer satisfaction for “New” & “Existing” customers in relation to account set up and mobilisation.
- The account manager will analyse RI performance for service and operations against agreed customer SLA’s and make recommendations and deliver long term improvements.
- The Account Manager will ensure the CRM management of the account is accurate at every level & that customer interaction are reflective in all primary data systems
- The account manager will work with customers educating and developing their understanding of our business regulations and compliance to support lean processes that mutually benefit the business and customer.

Essential Skills and Behaviours required for Success
Strong influencing and negotiation skills.
Demonstration of strong financial acumen to understand the impact of commercial decisions on the Company.
Excellent customer service skills
Ability to build good, sustainable relationships with Customers and RI functions.
Self motivation and the ability to work on own initiative.
Tenacity to deliver exceptional customer service.
Ability to demonstrate determination in setting personal objectives and the achievement of goals.
- Well organized and methodical in approach to drive accurate solutions for our Customers.
- Ability to influence people across RI to act and focus action on the right priorities.
- Proven ability to meet targets with a positive record of achievement of stretching KPIs & objectives.
- Confident with the ability to challenge poor performance and deliver marked change for customers

Ability to multi-task and be resilient in a high pressured and fast paced environment..

QUALIFICATIONS and EXPERIENCE
- Target driven & experience of achieving and exceeding stretching portfolio targets.
- Field Sales and/or Account Management experience.
- Ability to understand financial, commercial and customer driven targets and objectives.
- Evidence of building and growing new business along with the tactical process for retention.
- An understanding of how a sales & customer service function align in a portfolio business.
- Understanding of customer market segments in which our customers operate commercially.
- An understanding of the threat posed by our competitors and how to impact on this.
- Account planning & contact strategy of customers by segment and customer intelligence

**Benefits**:
**Benefits including**:

- Company contribution to Medical Aid and Pension / Provident Fund
- Opportunity for Growth and Development

Employment Equity


  • Account Director

    1 week ago


    Claremont, South Africa IRI Full time

    Your Responsibilities will include; **1. Exceptional day to day account management** - Proven track record of successful account management in a retail environment - Be able to deal with a fast paced, high stakes account. - Excellent communicator and able to manage key relationships effectively. - Be willing and able to have difficult conversations with both...

  • Account Executive

    7 days ago


    Claremont, South Africa IRI South Africa Full time

    **About Us**: Explore a world of Big Data and predictive analytics providing forward-looking insights that help CPG, OTC healthcare, retailers and media companies to grow. With the largest repository of data integrated on an on-demand cloud-based technology platform, IRI guides over 5,000 clients globally in their quests to deliver growth. IRI is one of the...


  • Claremont, South Africa Pie in the Sky Bakery Full time

    Delivery Driver needed for a Bakery for 3 weeks in March. PDP will be to your advantage. Valid ID, SARS tax number and bank account essential. Knowledge of the Southern Suburbs will be advantageous. **Job Types**: Full-time, Temporary Contract length: 3 weeks


  • Claremont, South Africa Eduvos Full time

    **Job Advert Summary**: **Eduvos **is looking to hire the services of an **Independent Contractor Accounting and Finance Manangement **Lecturer at our Mowbray campus on a part-time basis.*** **Type of appointment**: **Independent Contractor (part-time; flexible workhours agreement)** **Purpose**: - To lecture Cormmerce-related modules, in the faculty on a...

  • Branch Manager

    4 weeks ago


    Claremont, South Africa Sportsmans Warehouse Full time

    We are seeking an experienced and energetic Branch Manager for our new store in Cavendish Square (Western Cape) opening soon. **Key Responsibilities**: - Customer Focus - Staff Management - Training - and Development of Store Team - Community Involvement - Profit-minded Financial Acumen - Administration - Store - and Merchandising Standards - Merchant...


  • Claremont, South Africa Rentokil Initial Full time

    An exciting opportunity for a recently graduated individuals in Claremont WC which will allow: A professional learning experience to build Rentokil Initial sales knowledge, exposure, skills and experience in a practical work environment. The Intern is afforded the opportunity for career exploration and development through an accredited Learnership and...


  • Claremont, South Africa AGTC LtdLaura James Full time

    **Who are we?** We are Laura James. We make and sell beautiful home & garden furniture. We are in a period of growth, and it is an exciting time to join our team in Claremont, Cape Town. With the customer at the heart of our business, we work as a team, to break boundaries and get things done to ensure Laura James delivers quality furniture day after day to...


  • Claremont, South Africa Rentokil Initial Full time

    An exciting opportunity for a recently graduated individuals in Linbro Park Jhb which will allow: A professional learning experience to build Rentokil Initial sales knowledge, exposure, skills and experience in a practical work environment. The Intern is afforded the opportunity for career exploration and development through an accredited Learnership and...


  • Claremont, South Africa PLAYBALL Full time

    We are looking for an enegetic person that will join our team of foundation development specialist from January 2023. Job Discription: 1. Coach the Playball foundation development programme at schools in the Claremont, Constantia, Wynberg, Plumbstead area. 2. The programme is sports based. 3. Working 4 terms a year (according to the school calendar). 12 x...


  • Claremont, South Africa Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...


  • Claremont, South Africa Continuum Personnel Services Full time

    We are currently looking for a well spoken and presentable office manager with hospitality background. **Duties**: - Office Administration - Highly customer service orientated and able to uphold customer satisfaction at all times - Welcoming new clients - Attract new clients - Drafting lease agreements and setting up accounts. - Tenant portfolio...


  • Claremont, South Africa Beares Furniture Full time

    Manage, lead, motivate, develop and empower branch employees - thereby retaining a stable team who is able to deliver business goals. - Drive sales targets and manage operational efficiencies in order to maintain a healthy, profitable business. - Ensure excellent customer service by playing an active role in customer contact situations - thereby ensuring and...

  • Manager: Operations

    5 days ago


    Claremont, South Africa The Building Company Full time

    Co-ordinating the purchasing of all stock for the business - Ensuring that only approved suppliers are utilized - Identifying, acquiring, and managing resources and suppliers that are essential to the operations of the Organization - Responsible for Cost control, the efficient allocation of resources, risk management, and the effective gathering of...


  • Claremont, South Africa Call Centre Staffing Full time

    Our client is looking for Technical Support Advisors to assist their customers with software related queries. **Must haves**: - Matric - Accountancy at Grade 12 level - Minimum 6 months’ experience or knowledge in accounting, bookkeeping, financials, business intelligence, information technology, logistics, sales or customer relationship management. -...

  • Accounting Lecturer

    5 days ago


    Claremont, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of an Independent Contractor Lecturer at our Claremont campus on a part-time basis. **Type of appointment**: - Indpendent Contractor Agreement **Purpose**: - To lecture Commerce-related modules, in the faculty on a part-time basis. - To assist in the administration and departmental affairs...

  • Creditors Clerk

    4 weeks ago


    Claremont, South Africa Merieux NutriSciences Full time

    **Creditors Clerk** Cape Town Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food,...


  • Claremont, South Africa Career Circuit Full time

    **PURPOSE OF JOB**: Provide administration and support to Advisors in relation to client relationships and key business drivers: retention and acquisition of clients. **KEY RELATIONS**: All clients, possible leads, internal clients, Finance department Operations, Help desk, Administration (both Local and Abroad). External service providers. Pension fund...


  • Claremont, South Africa Recruitment Solutions Full time

    We are looking for a versatile, energetic Office Manager to join this medium sized dynamic company. Ideal if you would like to develop and grow with the company. **Requirements**: - Matric - Bookkeeping certificate/diploma - to your advantage - Minimum of 3-55 years working experience in a similar role - Excellent communication skills - both written and...

  • Forex Dealer

    1 week ago


    Claremont, South Africa Southern Shore Recruitment Full time

    **Senior Forex Dealer** **Claremont** **R40-60 000.00 pm** **Job Overview** Responsible for the performance of the trading book and ensuring that the desk is successful in operations, sales, and profitability. **Trade Execution or Dealing**: - Executing trades on behalf of clients. This includes securing exchange rates to buy and sell foreign currency...

  • Senior Forex Dealer

    2 weeks ago


    Claremont, South Africa Southern Shore Recruitment Full time

    **Senior Forex Dealer** **Claremont** **R40-60 000.00 pm** **Job Overview** Responsible for the performance of the trading book and ensuring that the desk is successful in operations, sales, and profitability. **Trade Execution or Dealing**: - Executing trades on behalf of clients. This includes securing exchange rates to buy and sell foreign currency...