Desktop Support Team Leader
2 weeks ago
Our **Retail Client** is currently looking for a **IT Ops Admin / Desktop Support Team Leader **to join their team in **North of Durban**
The position is to focus on administration and maintain certain aspects of the IT operations.
**Main Responsibilities**:
- Customer Service
- New User Onboarding
- Escalations
- Mediator between Technical and users.
- Manage IT Assets, procurement.
- Manage small Desktop Support Team
- Vendor Management
- IT Service-related admin and contracts
- IT Operational Master Data maintenance
- IT Projects (Store Projects)
- Maintain Documentation, Policies and Procedures
- Report to IT HOD
**Must meet minimum Requirements**:
- 5 years IT Operations experience
- Retail environment exposure.
- Self-starter and self-managed (ability to work independently and meet deadlines)
- Excellent organizing skills
- Customer Service Orientated
- IT Technical Exposure
- ITIL / COBIT exposure
- Forward thinker and has initiative.
- Dedicated, honest, hardworking individual with the ability to complete tasks independently.
**Salary**: R15 000 - R30 000 CTC, no other benefits ( Depending on experience)
**Salary**: R15,000.00 - R30,000.00 per month
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- High School (matric) (required)
**Experience**:
- IT wise working in the retail industry: 3 years (required)
- Customer Service - New User Onboardin: 5 years (required)
- IT Operational Master Data maintenance: 5 years (required)
- ITIL / COBIT exposure: 2 years (required)
- Manage IT Assets, procurement.: 5 years (required)
- Manage small Desktop Support Team: 3 years (required)
- With Vendor Management: 5 years (required)
- IT Service-related admin and contracts: 5 years (required)
- IT Projects (Store Projects): 5 years (required)
- Maintain Documentation, Policies and Procedures: 5 years (required)
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