Fleet Controller
6 months ago
**MISSION**
contact centre, from call management to response reaction and measurement, and the secondary mission of
assisting with administration and data.
The response centre will operate 24/7 on a three-shift basis. Each shift will be 8 hours. The hours per shift will be 06h00 to
14h00, 14h00 to 22h00 and 22h00 to 06h00.
**RESOURCES**
- Computer and various software packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software)
- Telephone
- Internet access
- Response Team Leader
- Senior Bookkeeper/Payroll Administrator
- Managing Director
**PERFORMANCE CRITERIA**
- In keeping with the company ethos of the company, all customer and supplier interactions are to be performed
immediately
- Uncompromising commitment to immediate communication and response to customers and suppliers.
- Our culture depends heavily on ensuring time wasting activities are eliminated and proactivity is heavily encouraged
- Ensuring that general administration and data capturing functions are carried out accurately, consistently, timeously and in
line with accepted company standards
- Ensuring that company policy and procedures relating to administration are adhered to as well as all accounting and HR
functions are within statutory specifications and generally accepted accounting practises.
- Supplying necessary reports to management.
**CULTURE ETHOS**
focused on ensuring that:
- Right now - we believe in a sense of urgency
- Talk and do - make sure everyone is included in the loop.
- Build Trust - trust each other, treat others with respect, admit mistakes, congratulate others
- Recover quickly - learn quickly, move on, save the day
- Say sorry - apologise even when it is not your fault, move on
- Enthusiasm and a can-do attitude
**RESPONSIBILITIES**
Underpinned by Right Now and Can Do:
- Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the App.
- Drivers will log panic or call me through the App.
- Provision of regular feedback to the respective fleet controller on the status of repairs.
- Maintains constant communication between the Driver, the Supplier and the Fleet owner
- Monitoring and control of breakdowns, panics and call me’s in the company Portal
- Updates in the portal need to be completed timeously, as the incident occurs
leader to seek clarity.
- Obtains client information by answering telephone calls and verifying information.
- Maintains communication with IT by reporting problems and trouble shooting
- General administration duties, relating to recording, reconciliation of data capturing.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Informs clients by explaining procedures; answering questions; providing information.
- Obtaining and updating Driver, Supplier and Mechanic contact details
- General administration and filing
- Accurate filing records and systems maintained
- Preparing analytical reports for team leaders as required.
- Determines eligibility by comparing client information to requirements.
- Assisting with ad hoc administrative tasks as required
- Ensuring that all records are in line with company procedure and accepted practices.
**QUALIFICATIONS / BACKGROUND / EXPERIENCE**
- Minimum Grade 12 (Matric) qualification
- Logistics background an advantage
- Response centre background an advantage
- Excel experience should be medium to advanced.
**PERSONAL / TECHNICAL SKILLS**
- Sound verbal, written and telephonic communication skills in English
- Sound computer literacy (Microsoft Office, Word, Excel)
- Precise and accurate attention to detail
- Energetic and flexible disposition
- Ability to work under pressure and as part of a team
- High ability to multi-task
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