Host

5 days ago

Cape Town, South Africa Kerzner International Resorts Full time

Host
(7199)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

The Host is to be the sole point of contact for our guests. Assisting our Guests in organizing, coordinating, communicating, checking, and confirming daily activities, routines, special occasions, and other needs and wishes. Responsible for converting our Guests wishes and needs into reality by coordinating with the resort operation ensuring all requests are fulfilled and Guest expectations are exceeded in a timely, efficient, and cost-effective manner.

The Host ensures accountability for driving work behaviors, results and revenue of every team-member which aid in the overall development and success of Guest Satisfaction and revenue generation, through co-ordination, anticipation, communication, and control of all aspects of day-to-day activities, wishes, needs and movements of our Guests. The Host is and always acts as a true ambassador for the brand and for our values performing and acting as an example and role model for all colleagues. The Host is to be and act as the personal assistance and concierge to our Guests.

**Key Duties and Responsibilities**

**Development**
- Carries out any assigned task with honesty, transparency, and integrity
- Maintain polite and professional interpersonal relationship with both colleagues and guests
- Demonstrate ability to communicate effectively
- Ensure interdepartmental communication to provide a top-notch service and recognition, always announcing to the respective outlets the guests’ whereabouts
- Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
- Conduct and participate in team meetings and induction of new employees
- Conduct a pre-shift briefing under the supervision of a departmental leader
- Under the direction of the direct responsible leader, plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage
- Monitor and test knowledge levels generally, to identify training needs and organize training sessions or other tactics to improve their colleagues’ skills, knowledge etc.

**Product**
- Act as One&Only brand Ambassador always
- Adhere of company ethics & antibribery policies
- Understand, instill, and live the Company Philosophy
- Ensure compliance with all brand standards, OO markers, quality standards, and SOP
- Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
- Demonstrate an ability to maintain confidentiality and privacy

**Operations**
- Showing a personal interest for each of our guests and an authentic goal of being there in any moment
- Respond to guest calls for Guest Service within 5-minutes
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle
- Ensure the appropriate communication and guest understanding of the QR codes among the Resort
- Ensure housekeeping services are performed within timeframes requested by guests
- Ensure to make himself/herself visible to the assigned guests to facilitate connection with the guest
- Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property and offsite)
- Presents options and alternatives to guests and helps in making choices
- Inform the guest about any in house events [closed areas, fireworks, etc.] that might disturb the guest stay
- Uses suggestive selling techniques to sell rooms and to promote other services of the resort
- Knows the location and types of available rooms as well as the activities and services of the property
- Deliver guest’s folios and confirmation letters to guestrooms
- Become well versed on

  • Holiday Rentals New Listings Consultant

    1 week ago

    Cape Town, South Africa Host Agents Full time

    We at HostAgents are using technology to revolutionize modern short-term rental hosting, making it accessible to everyone - anywhere. From powerful host dashboards to industry-leading housekeeping apps, technology drives everything we do. And we’re in demand. Do you want to work on innovative, ambitious, and original challenges? It won’t be easy, but...

  • Holiday Rentals New Listings Consultant

    2 weeks ago

    Cape Town, South Africa Host Agents Full time

    **Holiday Rentals - New Listings Consultant - Blouberg** We at HostAgents are using technology to revolutionize modern short-term rental hosting, making it accessible to everyone - anywhere. From powerful host dashboards to industry-leading housekeeping apps, technology drives everything we do. And we’re in demand. Do you want to work on innovative,...

  • Host

    1 week ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** The Haven Night Shelters requires the services of Host who will report directly to the respective Shelter Managers. - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who...

  • Host

    2 weeks ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** The Haven Night Shelters requires the services of Host who will report directly to the respective Shelter Managers. - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who...

  • Host Coordinator

    2 days ago

    Cape Town, Western Cape, South Africa Signa Group Full time

    QUALIFICATIONS & EXPERIENCEMinimum requirement Diploma/Degree in Project Management Certificate will be advantageousKnowledge on the SETA's/training legislation advantageousAdvance knowledge MS OfficeDrivers Licence and own / reliable transport is a mustMS Office ProficiencyManagement / Supervisory experience is advantageousMinimum of 1 year experience in a...

  • Host Manager

    7 days ago

    Cape Town, South Africa One&Only Cape Town Full time

    Host Manager (5793) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Vip Host

    3 weeks ago

    Cape Town, South Africa Initiate International Full time

    A global online casino and sportsbook company has an exciting career opportunity for a **VIP Host** to join their team in **Cape Town**. You will be servicing high-value and VIP customers, and will be solely responsible for the retention and yield maximisation which will see you building close relationships with players by providing excellent customer...

  • Guest Experience Host

    4 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Host (9669) **_At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Host

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Host (9363) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Workplace Host Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Description:Are you passionate about fostering positive learner-host relationships and driving successful placements in workplace environments? We are looking for a dedicated Workplace Host Coordinator to join our teamKey Responsibilities:Cultivate and maintain strong relationships with host employers, ensuring successful learner placements and...

  • Hosting Support

    1 week ago

    Cape Town, South Africa Incsub, LLC Full time

    Who wants to work with a company that has created some of the world’s most popular WordPress plugins, launched a powerful hosting service and is one of the oldest and most well-established WordPress companies around. You do? Cool. Keep reading. We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real...

  • Executive Host

    1 week ago

    Western Cape, South Africa Hyatt Regency Cape Town Full time

    Summary Hyatt Regency Cape Town is currently seeking a Executive Host to join our dynamic Guest Relations Team. The Executive Host will strive to deliver a level of personalized service that exceeds the expectations of all guests and is also different to any service that is offered anywhere else in the hotel. **Key duties but not limited**: - Organize and...

  • Volunteer Host

    7 days ago

    Cape Town, South Africa Employment Concepts Full time

    For over 20 years, this company has organized unique and immersive international experiences for individuals and institutions, with the goal of transforming lives through international learning. They are looking for a vibrant outgoing individual to build relationships with the volunteers. Part of your duties would include having to think of fun games to do...

  • Commission-based Cold Caller

    2 weeks ago

    Cape Town, South Africa Top Host Property Management Full time

    **Job Opportunity**: Commission-Based Cold Caller **Company**: Top Host Property Management **Location**: Woodstock, Cape Town, South Africa **Hours**: 9 AM to 12 PM Are you a confident, outgoing individual with a passion for real estate and hospitality? Top Host Property Management is seeking a motivated Cold Caller to join our growing team. This is a...

  • Assistant Host Manager

    5 days ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Assistant Host Manager (7176) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Tv Host

    6 days ago

    Cape Town, South Africa Global Productions Inc Full time

    Global Productions Inc is seeking for a dynamic individual to join our budding events and television team on a Freelance bases. Applicant should be well versed in building and hosting events. Have the following abilities: Social media friendly, good working relationship, flexible to travel, with command of written and spoken languages around the market....

  • Online Gaming Host

    5 days ago

    Cape Town, Western Cape, South Africa Ajtechnicaldr Full time

    Betway Group Graduate Customer Service HostUnlock Your Potential in Online GamingCareer growth and innovation are at the forefront of our online gaming industry. As a customer service host, you will be part of a team that provides world-class support to customers.We are seeking a skilled and dedicated individual to join our team as a graduate customer...

  • Wellness Host

    4 weeks ago

    Cape Town, South Africa Career Custodians Full time

    Our **Luxury Hotel** in Camps Bay is seeking a Wellness Host to join our bespoke team. If you see yourself working in one of Cape Town's most luxurious locations then this position is for you! The **Wellness Host** will be responsible for the effective and efficient running of the **spa** at all properties allocated to you. **Managing and leading** all team...

  • Maintenance Man

    6 days ago

    Cape Town, South Africa Host Agents Full time

    Are you a skilled and dedicated individual with a passion for maintaining properties and creating a safe space for others? If so, we have an exciting opportunity for you! Join our team and play a key role in ensuring the upkeep and functionality of our properties. Host Agents is a reputable and fast growing property management company that operates a...

  • Let's Go See Event Host

    2 weeks ago

    Cape Town, South Africa Let's Go See Full time

    Are you a lively, outgoing individual with a passion for **MEETING** new people, **SOCIALISING** with fellow humans, **DISCOVERING** new products & businesses, **LEARNING** new things, and **ENJOYING** life? Then this might be just the role for you! We are seeking enthusiastic and independent event hosts to join the Let's Go See team! **What is an LGS...