Host

7 months ago

Cape Town, South Africa One&Only Cape Town Full time

Host
(11739)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

**The role of a Hostess is primarily to assist the Manager in providing excellent customer service and to meet greet and seat all guests who dine in the restaurant. Attention to detail is imperative and a Hostess must be able to multi task, prioritize and remain calm under pressure. A flexible attitude is expected while following company Procedures and Standards. Knowledge of food and beverage service is required and meets service standards and procedures of restaurant.**

**Key Duties and Responsibilities**
- Present oneself in a way that enhances guests overall experience, by adding life and energy to the outlet.
- Other duties, of a reasonable nature, will be required of you from time to time at your Manager’s discretion:

- Completion of Reception Duties at the start of the shift.
- Greeting guests warmly, yet professionally.
- Assist guests at check in when required.
- Show guests to their table / sushi bar / lounge bar.
- Answer the phone demonstrating correct telephone etiquette.
- Check on table return times and communicate information to the Manager.
- Check on available tables and communicate information to the Manager.
- Help to bus and reset tables when required.
- Completion of final duties at the end of the shift found in duties manual.
- Cover the Restaurant Reservations when required to do so.
- Keep the Manager updated on the reservation, guest satisfaction and special requests.
- Receive and attend to guest’s needs in the outlet.
- Serves food and beverage to guest according to prescribed service standards and procedures of restaurant service with emphasis on speed and accuracy.
- Cleans and maintains equipment, tools, fixtures, service area, and door area and menu folders in the outlet assigned.
- Maintain and update the outlet’s reservation book and guest history book.
- Assist the Manager in recording the daily sales, cover count report and total drinks sold from the outlet.
- Report any unusual incident, guest complains, lost and found, breakage and losses, equipment and fixture break down to the Manager.
- Attend pre-meal briefing and de-briefing daily and the F & B Staff Meeting monthly.
- Attend all meetings and training sessions organized by Resort Management for the staff.
- Responsible for cost saving on guest supplies, food supplies, electricity, water etc.
- Keep informed of all pertinent details concerning the Hotel, events in the city, activities and promotions in the outlets and in the Hotel.
- Maintain cleanliness in the door area, the reception stand, menu folders and any advertising collateral in the outlet.
- Prepare requisition for flowers and newspaper supplies ensuring availability if required by the outlet.
- Maintain the par stock of menu folders and advertising collateral in the outlet.
- Take note of anniversaries, birthdays and special dates for regular guests.
- Prepare requisition for amenities for guests celebrating a special occasion in the outlet and let the Manager to sign it.
- Prepare buffet place card, according to prescribed standard.
- Report to work in prescribed uniform and well-groomed.
- Report to the Manager at the start of shift to receive necessary instructions for the shift, side duties assigned, table reservation, menu changes, special menu, and availability of food and drinks and guest comments and complains.
- Checks the floor area and door area are clean.
- Checks all the menu folders are clean and distributed in the menu box.
- Check all advertising collateral are clean, accurate and properly set.
- Prepare and set up signage and directional for table reservation.
- Control the distribution of guests in the outlet, allowing the service attendants to clear and re-set tables.
- Capable of answering and providing accurate information to the gust concerning the restaurant, its

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