Guest Support

2 weeks ago

Cape Town, South Africa Nestify Full time

Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two year stays, Nestify offers a unique and professional experience. As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they deserve. We are a rapidly growing vacation rental company based looking for a skilled and experienced guest experience executive member to join us.

Guest Experience Executive is an effective replacement for the host, at scale. They are responsible for securing valuable bookings from respectful guests, preparing guests for their stay and solving in-stay issues.

The focus of the Guest Experience team is to secure and protect host income. You will be speaking with people from all four corners of the world helping them to have a great stay in their home away from home.

**What will you be doing ?**

1/ Working in a fast paced environment, providing great customer service to our guests

2/ Liaising with guests upon and after arrival (check in process, answer guest queries )

3/ Resolving any in stay issues. whilst protecting the revenue

4/ Input on improving operational processes.Find ways to improve & control cleaning quality across a distributed network of locations

5/ Develop a coherent strategy for home maintenance so that we can reduce in-stay issue resolution time - driving host satisfaction and reducing operational friction

6/ Able to multitask and prioritize in a fast paced environment. Focused on excellent attention to detail

**So what is your background like ?**

1/ Customer focused

2/ Experience in fast-paced environments, physical or other

3/ Ability to prioritize tasks and make quick decisions based on available context is a vital success factor

4/ Confident phone manner

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 per month

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 per month

**Experience**:

- hospitality: 2 years (required)
- customer service: 2 years (required)

**Language**:

- English (required)

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