Community Host and Guest Relations

1 week ago

Cape Town, South Africa Neighbourgood Full time

Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented Front of House with excellent all round hospitality and communication skills to join our team.

As a Community Host, you'll be part of the onsite teams that form an intrinsic part of our guest relations teams at Neighbourgood. You will report to your location each day to support the community, and act as the “face” of Neighbourgood.

**Roles and Responsibilities**:

- Build a welcoming and collaborative community environment amongst our members and building relationships between members.
- Work with the Community Manager and on-site teams to ensure that your location is fully operational, and processes are running efficiently.
- Drive growth and promotion of Neighbourgood service offerings.
- Take direction from the Community Manager to support your location as necessary.
- Illustrate Neighbourgood’s core values and work towards achieving our mission.
- Handling and confirming boardroom bookings
- Handling and confirming room check ins
- Ensuring housekeeping staff services and have rooms ready for check in in conjunction with the Community manager
- Daily checking the booking platform and preparing the team for what is required with guidance from the Community Manager
- Ensuring the rooms on check out is checked and lost and found items stored safely.
- Directing early arrivals to the waiting area
- Taking member requests and ensuring completion of the same
- Responding to any member queries and complaints in a professional and timely manner and escalating where required.
- Maintaining industry and hygiene standards at all times
- Attending staff trainings and programs
- Cover the front desk during the location’s set business hours and be an on-site point of contact, easily located at reception.
- Greet members and guests with a warm and welcoming demeanour.
- Manage member check-ins and check-outs, alongside the Community Manager.
- Ensure all visiting guests are in accordance with Neighbourgood’s guest policy by ensuring all guests properly sign in.
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of community that Neighbourgood is known for.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Keep the front desk clean and organised.
- Notify members of any deliveries including food and/or packages.
- Answer any questions from members and guests related to the location including way-finding, policies and procedures, community etiquette, etc.
- Answer “walk-up” member and guest questions or refer inquirer to additional resources.
- Be active within the Neighbourgood member network
- Solve member-related issues to ensure a cohesive community.
- Assist with set-up and breakdown of events, including liaising with suppliers
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure highest level of member experience
- Fielding and assigning requests submitted through our app
- Ensuring the building is clean and well-kept and assist with ordering consumables
- Submit building receipts to the Community Manager for expense reports
- Identify issues for escalation to the Community Manager and document accordingly

**Qualifications and Experience**:

- Customer and hospitality service and/or sales experience is a must
- Must have strong verbal and written communication skills
- Exceptional organisational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion and understanding for Neighbourgood’s mission and values
- Proficient in basic computer skills

**Salary**: R8,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- 2 years hospitality (required)

  • Guest Experience Host

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Host (9363) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Relations Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Nox Cape Town Full time

    Guest Relations Consultant - Property HostNox Cape Town is a leading property area specialist in Camps Bay and Clifton, offering services in sales, holiday rentals, and long-term rentals. With over 20 years of experience, we provide a personalized and professional service that sets us apart from our competitors.Role DescriptionThis is a full-time on-site...

  • Guest Experience Host

    5 days ago

    Cape Town, Western Cape, South Africa Kerzner International Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...

  • Guest Relations

    2 weeks ago

    Cape Town, South Africa HR Studio Full time

    **We're looking for** An extremely friendly and detail oriented individual to join our clients team as a Guest relations or Airbnb host. **Who are you?** - You will need to follow the AirBnB rules and regulations - You have good organizational and time management skill - You're able to work in a fast pace environment - You have good customer service...

  • Guest Relations

    3 weeks ago

    Cape Town, South Africa HR Studio Full time

    **We're looking for** An extremely friendly and detail-oriented individual to join our clients team as a Guest relations or Airbnb host. **Who are you?** - You will need to follow the AirBnB rules and regulations - You have good organizational and time management skill - You're able to work in a fast pace environment - You have good customer service...

  • Host

    1 week ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Host (7199) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations...

  • Executive Host

    2 weeks ago

    Western Cape, South Africa Hyatt Regency Cape Town Full time

    Summary Hyatt Regency Cape Town is currently seeking a Executive Host to join our dynamic Guest Relations Team. The Executive Host will strive to deliver a level of personalized service that exceeds the expectations of all guests and is also different to any service that is offered anywhere else in the hotel. **Key duties but not limited**: - Organize and...

  • Host Manager

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Host Manager (5793) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Guest Relations Manager

    1 week ago

    Cape Town, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Assistant Host Manager

    1 week ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Assistant Host Manager (7176) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Portfolio Manager

    2 days ago

    Cape Town, Western Cape, South Africa Nox Cape Town Full time

    About UsNox Cape Town is a reputable property management company specializing in sales, holiday rentals, and long-term rentals. We pride ourselves on delivering exceptional customer experiences through our dedicated team's expertise and professionalism.Job DescriptionWe are seeking an experienced Guest Relations Consultant - Property Host to join our team at...

  • Front of House/guest Relations

    1 week ago

    Cape Town, South Africa Integration Full time

    **Front of House/Guest Relations **Manager - 5* property - Lower Zambezi, Zambia** A new 5* lodge has opened on the Lower Zambezi. It is one of the most luxurious in the region and is set to become the top safari destination on the Lower Zambezi. This is a very exciting opportunity to become part of the new team. The FOH Manager will be responsible for...

  • Customer Experience Host

    2 days ago

    Cape Town, Western Cape, South Africa Nox Cape Town Full time

    Job OverviewNox Cape Town is a leading property area specialist offering services in sales, holiday rentals, and long-term rentals. Our team provides a personalized and professional service that sets us apart from our competitors.About the RoleThis is a full-time on-site position as a Guest Relations Consultant - Property Host at Nox Cape Town. As a Property...

  • Chauffeur Host The Silo Hotel

    1 week ago

    Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel Host Chauffeur will be responsible for all hotel transport operations, for greeting guests at our Lobby entrance and assisting with luggage where necessary. They will be required to deliver on The Royal Portfolio’s Purpose, which is _“To give our guests a complete experience and a perfect stay”_. MAIN DUTIES & RESPONSIBILITIES **-...

  • Guest Relations Officer

    4 weeks ago

    Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time

    Guest Relations Officer – Luxury Wine Estate Franschhoek, Cape TownA luxury wine estate in the Franschhoek area is seeking a dedicated and service-oriented Guest Relations Officer to ensure an exceptional guest experience at its exclusive lodges. The ideal candidate will have a passion for hospitality and a talent for making every guest feel welcome and...

  • Property Host Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Nox Cape Town Full time

    About the JobWe are seeking an experienced Guest Relations Consultant - Property Host to join our team at Nox Cape Town. The ideal candidate will have excellent consulting and communication skills, experience in managing teams, and attention to detail. They must also possess problem-solving abilities, conflict resolution skills, and proficiency in relevant...

  • Host

    2 weeks ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** The Haven Night Shelters requires the services of Host who will report directly to the respective Shelter Managers. - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who...

  • Host

    2 weeks ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** The Haven Night Shelters requires the services of Host who will report directly to the respective Shelter Managers. - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who...

  • Guest Relations Officer

    2 weeks ago

    Cape Town, South Africa The Recruitment Specialists Full time

    Western Cape, Cape Town Waterfront Guest Relations Officer Location: Waterfront, Cape Town **Salary**: Between R 9000.00-R11 000 (Depending on experience) 10% on all Floats sold 10% on all Rasuls sold 10% on all upgrades 5% on all contracts sold Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. Award winning...

  • Guest Relations Officer

    1 week ago

    Cape Town, South Africa The Recruitment Specialists TRS Full time

    Location: Waterfront, Cape Town **Salary**: Experience dependent. 10% commission on all services and 10% on retail. Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. Award winning spa is looking for a professional, strong Guest Relations Officer for a very busy spa. **Duties**: Make guest bookings, re-book and...