Service Operations Manager
2 days ago
Company Overview
">We are Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, a leading recruitment agency committed to providing exceptional services to our clients and candidates. Our goal is to bridge the gap between job seekers and employers, ensuring a smooth and efficient hiring process.
">Salary Range: R550,000 - R700,000 per annum, depending on experience
">Job Description:
">- ">
- Job Summary: We are seeking a highly skilled and experienced Service Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our workshop, ensuring optimal productivity and efficiency.">
Key Responsibilities:
">- ">
- Oversee Workshop Operations: Ensure the effective daily operations of the workshop, coordinate closely with staff for seamless day-to-day planning, manage ongoing projects using the WIP report, and close job cards older than three">
- Manage Resources: Monitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshop">
- Conduct Audits: Conduct monthly safety audits, ensure records and safety topics are uploaded to the system">
- Schedule Servicing: Schedule and maintain servicing for hire dept trucks and conduct van stock counts as per audit">
- Develop Processes: Develop processes to improve workshop efficiency and communicate changes to staff">
- Audit PSSR Claims: Audit the monthly PSSR commission and file documentation in hard copy for auditing purposes">
- Record Equipment: Accurately record new equipment, conduct daily stocktakes, and report progress to SORG and the Managing Director">
- Coordinate PDI Department: Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and other stakeholders">
- Process Claims: Process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll">
- Discuss Budget Targets: Discuss budget targets with all staff on a monthly basis">
- Communicate with Customers: Communicate with customers regarding any changes or difficulties encountered with their service">
- Plan Services: Plan, coordinate, and deliver all services within reasonable time, keeping customers informed of job progress and any difficulties">
- Quote Additional Work: Quote additional work as required and ensure that the appropriate margins are applied">
- Obtain External Quotes: Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups">
- Manage Expenses: Manage expenses within internal and external budgets">
- Follow Up Customer Payments: Follow up on customer payments and adhere to warranty claim procedures">
- Meet Budgeted Targets: Achieve budget and profitability targets for the workshop">
- Control Workshop Expenses: Control workshop expenses to stay within allocated budgets">
- Meet Labor Hour Targets: Meet budgeted labor hour and turnover targets">
- Determine Staffing Requirements: Determine staffing requirements; interview and recruit employees according to HR best practices">
- Approve Leave: Approve leave on Sage and ensure optimal staffing situations at all times">
- Ensure Training and Development: Ensure training and development takes place for staff members">
- Ensure Discipline: Ensure discipline required for operational compliance of policies at workshop level">
- Monitor Apprentices: Monitor the onsite needs of apprentices to ensure that they are exposed to all the required tasks and skills">
- Fill Logbooks: Ensure that the apprentices fill in their logbooks and keep them in good condition">
Required Skills and Qualifications:
">- ">
- Red Seal Trade Qualification: Possess a Red Seal trade qualification and computer literacy">
- N4 or N5: Hold an N4 or N5 certificate">
- People Management Certificate: Possess a people management certificate or diploma">
- Financial Management Certificate: Possess a financial management certificate or diploma">
- Technical Trade Experience: Have technical trade working experience (material handling – 8 years +)">
- Workshop Exposure: Have workshop exposure equivalent to the span of reporting people for this role, including all current and new customers (material handling – 8 years+)">
Benefits:
">- ">
- Ongoing Training and Development Opportunities: Ongoing training and development opportunities to enhance your skills and knowledge">
- Competitive Salary and Benefits Package: A competitive salary and benefits package, including medical aid, pension fund, and annual bonus">
- Career Advancement Opportunities: Career advancement opportunities to grow and develop your career within the company">
- Supportive Team Environment: A supportive team environment that encourages collaboration and teamwork">
- Opportunity to Make a Difference: The opportunity to make a difference in the lives of our clients and candidates">
Others:
">- ">
- Based in Isando: Based in Isando, with frequent travel to various sites and workshops">
- Full-Time Position: Full-time position, Monday to Friday, 8 hours per day">
- Flexibility: Flexibility to work overtime and adapt to changing priorities and deadlines">
-
Customer Service Operations Manager
1 week ago
Kempton Park, Gauteng, South Africa SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD Full timeAbout SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTDWe are a leading logistics company that values exceptional customer service. Our team is dedicated to providing timely and accurate information to our customers, ensuring a seamless experience.Job Title: Customer Service Operations ManagerKey Responsibilities:Implement Standards and ProceduresWe expect our...
-
Service Operations Director
2 days ago
Kempton Park, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeAbout the Role:We are seeking an experienced Service Operations Director to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. As a Service Operations Director, you will be responsible for ensuring the efficient delivery of services, managing financials, and leading the team to achieve targets.Key Responsibilities:Service...
-
Operations Manager
2 days ago
Kempton Park, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeJob Title:Operations ManagerAbout the Role:We are seeking an experienced Operations Manager to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. As an Operations Manager, you will be responsible for overseeing the efficient workshop operations, ensuring optimal productivity and high standards of housekeeping, discipline, and...
-
Kempton Park, Gauteng, South Africa Bright City Talent Full timeBright City Talent seeks an experienced Post-Sale Service Operations Manager to lead the growth of customer satisfaction and repeat business in our After Market department.This role will be responsible for effectively managing Service and Customer support processes, ensuring prompt and effective assistance is provided to customers post-purchase. The ideal...
-
Freight Operations Manager
1 month ago
Kempton Park, Gauteng, South Africa Hestony Transport Pty Ltd Full time R18 500 - R24 000 per monthWe are seeking a skilled Freight Operations Manager to lead our refrigerated transport operations.Key responsibilities include:Operate and maintain refrigerated trucksPlan and execute trips to delivery sites, ensuring timely and efficient serviceStrategize loading to optimize vehicle usage and reduce costsMaintain accurate logbook entries and comply with...
-
Senior Operations Manager
1 month ago
Kempton Park, Gauteng, South Africa Staff Unlimited Recruitment Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Staff Unlimited Recruitment. As a key member of our organization, you will be responsible for ensuring the optimal productivity of workshop and field service operations.
-
Operational Manager Position
2 months ago
Kempton Park, Gauteng, South Africa Career Connect (Pty) Ltd Full timeOperational Manager Role At Career Connect (Pty) Ltd, we seek a highly skilledOperational Manager for our Contracts Department. The ideal candidate will have a strong background in Operations orequivalent field with a minimum of 3-5 years of experience in a similar role.Key Responsibilities: • Product development • Work orders • After sales service and...
-
Office Operations Manager
1 month ago
Kempton Park, Gauteng, South Africa Desco Electronic Recyclers Full timeJob Description:We are seeking a highly organized and detail-oriented Office Operations Manager to join our team at Desco Electronic Recyclers.About the Role:This is a full-time position responsible for maintaining day-to-day office operations, ensuring seamless workflow and excellent customer service.The ideal candidate will have a proven track record in...
-
Operations Manager
2 days ago
Kempton Park, Gauteng, South Africa O'Brien Recruitment Full timeJob Overview:O'Brien Recruitment has an exciting opportunity for an experienced Operations Manager to join our client's team in their manufacturing facility. As Operations Manager, you will be responsible for overseeing production operations, implementing efficient processes, and leading a team of supervisors and production staff.About the Company:Our client...
-
Senior Supply Chain Operations Manager
2 months ago
Kempton Park, Gauteng, South Africa DSV Full timeJob Summary:This role is responsible for overseeing the strategic planning and operational execution of Freight Management Services (FMS) for DSV. The ideal candidate will have a deep understanding of warehouse and transport supply chain operations, supply chain orchestration, execution, and cost drivers, as well as extensive operational experience in a...
-
Senior Logistics Operations Manager
1 month ago
Kempton Park, Gauteng, South Africa Frank Consult Full timeAbout Frank ConsultFrank Consult is a leading company in the animal feed and disinfectant products industry. Founded in 1981, we specialize in manufacturing, marketing, and distributing high-quality products for animal feed, livestock, and food.Salary InformationThe estimated salary for this role is $60,000 - $80,000 per annum, depending on experience and...
-
Chemical Operations Manager
4 weeks ago
Kempton Park, Gauteng, South Africa Dante Personnel Full timeDante Personnel, a renowned staffing agency in Pretoria Silver Lakes, is seeking an experienced Chemical Operations Manager to lead our client's operations.This is a challenging and rewarding role that requires a skilled professional with a strong background in chemical engineering and project management.We are looking for someone who can oversee the...
-
Financial Operations Manager
1 month ago
Kempton Park, Gauteng, South Africa Cochrane Global Full timeCochrane Global - Financial Operations ManagerEstimated salary: R1,200,000 - R1,800,000 per annum.About Cochrane GlobalWe are a dynamic and forward-thinking organization seeking an experienced Financial Operations Manager to join our team. The successful candidate will be responsible for overseeing the financial operations of our company, ensuring compliance...
-
Senior Retail Operations Manager
2 weeks ago
Kempton Park, Gauteng, South Africa A-Z Business Professionals Full timeJob DescriptionWe are seeking a highly experienced and skilled Senior Retail Operations Manager to join our team at A-Z Business Professionals.About the Role:The Senior Retail Operations Manager will be responsible for overseeing all store operations, ensuring that they run smoothly and efficiently. This includes allocating responsibilities to personnel,...
-
Welding Operations Manager
2 days ago
Kempton Park, Gauteng, South Africa Desco Electronic Recyclers Full timeJob Title: Welding Operations ManagerWe are seeking an experienced Welding Operations Manager to join our team at Desco Electronic Recyclers.The successful candidate will have a strong background in welding and operations management, with experience managing complex welding projects.The estimated salary for this role is between $70,000 - $90,000 per year,...
-
Operations Manager
4 weeks ago
Kempton Park, Gauteng, South Africa Work Africa Full timeJob OverviewWe are seeking an experienced Operations Manager to lead our plant and equipment team in Isando. As a key member of our management team, you will be responsible for ensuring the successful operation of our branch, driving sales growth, and maintaining excellent customer relationships.About YouTo be successful in this role, you will have a strong...
-
Operations Manager
2 days ago
Kempton Park, Gauteng, South Africa O'Brien Recruitment Full timeAbout the RoleO'Brien Recruitment's client is a respected manufacturing company seeking an experienced Operations Manager to lead their production team. The ideal candidate will have a strong background in batch manufacturing, excellent leadership skills, and a proven track record of improving efficiency and reducing costs.Responsibilities:Manage production...
-
Operations Management Lead
2 days ago
Kempton Park, Gauteng, South Africa Dante Personnel Full timeJob DescriptionWe are seeking a highly skilled and experienced Material Handling Specialist Manager to join our client in Isando.Key Responsibilities:Manage the material handling operations to ensure efficiency and productivity.Develop and implement strategies to improve supply chain processes.Collaborate with cross-functional teams to achieve business...
-
Senior Production Operations Manager
1 month ago
Kempton Park, Gauteng, South Africa Bridgena Barnard & Associates Full timeGauteng Isando - Mechanical Engineering RoleWe are seeking an experienced Mechanical Production Manager to lead our Packaging department in Gauteng, Isando.Key Responsibilities:Liaise with production staff to ensure efficient mechanical engineering operationsDevelop and implement strategies to improve production efficiency and qualityMaintain industry...
-
Operational Retail Manager
1 month ago
Kempton Park, Gauteng, South Africa ACB Consulting Full timeWe are seeking a highly skilled Operational Retail Manager to lead our retail operations at ACB Consulting. In this executive leadership role, you will be responsible for managing the day-to-day activities of our retail stores and driving business growth.About the RoleThe ideal candidate will have previous experience in a similar role, preferably in a...