Service Operations Manager

2 days ago


Kempton Park, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

Company Overview

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We are Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, a leading recruitment agency committed to providing exceptional services to our clients and candidates. Our goal is to bridge the gap between job seekers and employers, ensuring a smooth and efficient hiring process.

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Salary Range: R550,000 - R700,000 per annum, depending on experience

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Job Description:

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  • Job Summary: We are seeking a highly skilled and experienced Service Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our workshop, ensuring optimal productivity and efficiency.">
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Key Responsibilities:

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  • Oversee Workshop Operations: Ensure the effective daily operations of the workshop, coordinate closely with staff for seamless day-to-day planning, manage ongoing projects using the WIP report, and close job cards older than three">
  • Manage Resources: Monitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshop">
  • Conduct Audits: Conduct monthly safety audits, ensure records and safety topics are uploaded to the system">
  • Schedule Servicing: Schedule and maintain servicing for hire dept trucks and conduct van stock counts as per audit">
  • Develop Processes: Develop processes to improve workshop efficiency and communicate changes to staff">
  • Audit PSSR Claims: Audit the monthly PSSR commission and file documentation in hard copy for auditing purposes">
  • Record Equipment: Accurately record new equipment, conduct daily stocktakes, and report progress to SORG and the Managing Director">
  • Coordinate PDI Department: Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and other stakeholders">
  • Process Claims: Process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll">
  • Discuss Budget Targets: Discuss budget targets with all staff on a monthly basis">
  • Communicate with Customers: Communicate with customers regarding any changes or difficulties encountered with their service">
  • Plan Services: Plan, coordinate, and deliver all services within reasonable time, keeping customers informed of job progress and any difficulties">
  • Quote Additional Work: Quote additional work as required and ensure that the appropriate margins are applied">
  • Obtain External Quotes: Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups">
  • Manage Expenses: Manage expenses within internal and external budgets">
  • Follow Up Customer Payments: Follow up on customer payments and adhere to warranty claim procedures">
  • Meet Budgeted Targets: Achieve budget and profitability targets for the workshop">
  • Control Workshop Expenses: Control workshop expenses to stay within allocated budgets">
  • Meet Labor Hour Targets: Meet budgeted labor hour and turnover targets">
  • Determine Staffing Requirements: Determine staffing requirements; interview and recruit employees according to HR best practices">
  • Approve Leave: Approve leave on Sage and ensure optimal staffing situations at all times">
  • Ensure Training and Development: Ensure training and development takes place for staff members">
  • Ensure Discipline: Ensure discipline required for operational compliance of policies at workshop level">
  • Monitor Apprentices: Monitor the onsite needs of apprentices to ensure that they are exposed to all the required tasks and skills">
  • Fill Logbooks: Ensure that the apprentices fill in their logbooks and keep them in good condition">
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Required Skills and Qualifications:

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  • Red Seal Trade Qualification: Possess a Red Seal trade qualification and computer literacy">
  • N4 or N5: Hold an N4 or N5 certificate">
  • People Management Certificate: Possess a people management certificate or diploma">
  • Financial Management Certificate: Possess a financial management certificate or diploma">
  • Technical Trade Experience: Have technical trade working experience (material handling – 8 years +)">
  • Workshop Exposure: Have workshop exposure equivalent to the span of reporting people for this role, including all current and new customers (material handling – 8 years+)">
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Benefits:

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  • Ongoing Training and Development Opportunities: Ongoing training and development opportunities to enhance your skills and knowledge">
  • Competitive Salary and Benefits Package: A competitive salary and benefits package, including medical aid, pension fund, and annual bonus">
  • Career Advancement Opportunities: Career advancement opportunities to grow and develop your career within the company">
  • Supportive Team Environment: A supportive team environment that encourages collaboration and teamwork">
  • Opportunity to Make a Difference: The opportunity to make a difference in the lives of our clients and candidates">
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Others:

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  • Based in Isando: Based in Isando, with frequent travel to various sites and workshops">
  • Full-Time Position: Full-time position, Monday to Friday, 8 hours per day">
  • Flexibility: Flexibility to work overtime and adapt to changing priorities and deadlines">


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