Product Support Manager Global Grade 12

4 months ago


Durban, South Africa Barloworld Equipment Full time

**Key Output**
- Generate parts and service turnover
- Manage the Customer Service Representatives
- General administration and management of the department
- Achievement of a team environment that enables maximum productivity and profitability
- Effective self-management and performance ownership
- Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through

Drive achievement of regional financial targets through the Balanced Scorecards
- Identify the organisation's strengths and weaknesses in terms of component rebuilds
- Respond to opportunities and threats in the CRC market environment
- Ensure strategies lead to a continual growth in the component business
- Develop and implement pricing strategy for component rebuilds
- Develop the marketing competencies for components in the operations
- Understand competitive status and develop counter strategies
- Carry out regular marketing audits to monitor sales performance of components
- Constantly revise the CRC business plan in terms of market conditions; analyse and report on CRC business performance
- Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar
- Manage the fleet effectively
- To run the after sales department and ensure adherence to good customer service protocol, and generate turnover,
- Leading the service operational team in a branch, giving stakeholders a targeted return on investment.
- Development and marketing of component rebuild products and solutions to all internal and external customers.
- To provide solutions for all Caterpillar equipment customers and to increase parts and service sales.

To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders, providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine.

**Qualification, Experience and Competencies**
- Qualified Artisan or Applicable Engineering Diploma / Degree.
- Caterpillar-certified earth-moving technician preferred.
- Minimum 3 years management experience in the customer interface.
- Good communication and negotiation skills.
- Ability to work independently, under pressure and meet deadlines.
- Willing to travel as and when required
- Computer literacy (including relevant SAP & CRM exposure).
- Good knowledge of Caterpillar components and relevant industry.
- Business development skills, Financial management skills.
- Strategic management ability.
- Track record in leading / managing people in a team-based and participative environment.
- Exposure to business planning / budgeting processes and strategic planning processes.
- Good Customer relations.



  • Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Generate parts and service turnover. - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability. - Effective self-management and performance ownership - Build and maintain effective relationships with...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Generate parts and service turnover. - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability. - Effective self-management and performance ownership - Build and maintain effective relationships with...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Generate parts and service turnover - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability - Effective self-management and performance ownership - Build and maintain effective relationships with customers,...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Outputs** - Generate parts and service turnover - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability - Effective self-management and performance ownership - Build and maintain effective relationships with customers,...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Outputs** - Generate parts and service turnover - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability - Effective self-management and performance ownership - Build and maintain effective relationships with customers,...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Lead a regional sale operation - Manage and report on all key sales deliverables, including all KPIs. - Ensure all relevant policies procedures, and guidelines e.g. warranty, sales risk framework, etc are applied - Perform market research to ensure growth - Utilise appropriate processes and initiatives (CRM, COMESA deep dive, etc.) to...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Lead a regional sale operation - Manage and report on all key sales deliverables, including all KPIs. - Ensure all relevant policies procedures, and guidelines e.g. warranty, sales risk framework, etc are applied - Perform market research to ensure growth - Utilise appropriate processes and initiatives (CRM, COMESA deep dive, etc.) to...


  • Durban, KwaZulu-Natal, South Africa Global Logistics Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Global Logistics Solutions.The successful candidate will have a minimum of 1 year's experience in a secretarial or administrative role, preferably in retail or FMCG. A Grade 12/NQF level 4 qualification is also required.The ideal candidate...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Outputs** - Lead a regional sales operation - Manage and report on all key sales deliverables, including all KPIs. - Ensure all relevant policies procedures, and guidelines e.g. warranty, sales risk framework, etc are applied - Perform market research to ensure growth - Utilise appropriate processes and initiatives (CRM, Conmesa deep dive, etc.) to...


  • Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    WNS Global Services **Job Summary** We are seeking a highly skilled and experienced Senior Program Analyst to join our team. As a key member of our IT Desktop Services team, you will be responsible for providing exceptional support and maintenance of our IT infrastructure and applications. **Key Responsibilities** * Maintain and support WNS business...


  • Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job Description**Role Overview**We are seeking a highly skilled and experienced Senior Program Analyst to join our IT Desktop Services team at WNS Global Services. As a key member of our team, you will be responsible for providing exceptional support and maintenance of our IT infrastructure and services.**Key Responsibilities*** Provide proactive and...

  • Assistant Manager

    1 week ago


    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job Title: Assistant ManagerWe are seeking a highly skilled and experienced Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will play a key role in leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People: Engage and support staff to achieve all KPIs...

  • Group Manager

    3 months ago


    Durban, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Deputy Manager

    1 month ago


    Durban, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Durban, KwaZulu-Natal, South Africa Global Direct Full time

    Global Direct is a dynamic Direct Marketing company based in South Africa. We are looking for motivated individuals to join our fast-expanding sales team. As a Sales Development Representative, you will be responsible for building relationships with customers and promoting our products. The ideal candidate will have excellent communication and interpersonal...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Output** - To respond professionally and efficiently to internal and external customer queries received through the switchboard. - Politely and professionally receive and attend to all visitors to reception. - Handles incoming calls and performs general administrative duties. - May assist other administrative staff with overflow work, including, data...

  • Assistant Manager

    3 months ago


    Durban, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Durban, South Africa Barloworld Equipment Full time

    **Key Outputs** - Develop and grow the regional market for Barloworld Equipment marketing and managing the sales of new, used and rental opportunities - Devise effective sales strategies and action plans to achieve the set goals including identifying potential markets, segments, or niches. - Onboard and train new hires ensuring they understand the products,...

  • Group Manager

    4 months ago


    Durban, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Durban, South Africa Stellar Maths and English Full time

    **Job Opportunity: Tutor for Maths, English & Physics (Grades 8-12)** **Location**: Stellar Maths and English Tuition Center, Sunningdale, Durban North Are you passionate about teaching and looking for an opportunity to grow with a small but dedicated company? Stellar Maths and English is seeking a versatile and enthusiastic tutor for Maths, English, and...