Customer Service Agent

7 months ago

Durban, South Africa WNS Global Services Full time

Company Description
**WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

**WNS South Africa** has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

**Why join us?**

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

**Job Description**:

- Identify and understand customer needs to consistently provide a high quality service.
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Provide accurate information on products and services to clients to ensure consistency across the organization.
- Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
- Operate customer related information systems to maintain and secure records.
- Contribute to the success of the team and the business by achieving personal targets.
- Adhere to the company and department standards, policies and procedures.

**Qualifications**:

- Grade 12 / Matric
- Minimum of 6 months call center experience in a service environment
- UK call center experience advantageous

Additional Information

**Required Skills**:

- Computer literacy
- Neutral accent with excellent verbal and written English communication skills

**Competencies**:

- Customer service orientation
- Results driven
- Quality focus
- Ability to work under pressure
- Ability to adapt to constant changes
- Ability to work in teams
- Empathetic

  • Customer Service Agent

    7 months ago

    Durban, South Africa vzomasano Full time

    **Job Overview**: **Date Posted**: Posted 17 hours ago- **Location**: Durban, Kwazulu Natal- **Job Title**: Customer Service Agent- **Salary**: R5,000- **Education Level**: High School / Matric- **Job Level**: Junior- **Minimum Experience**: 0 - 1 Years**Customer Service Agent job vacancy in Durban.**: We are looking for customer service workers in...

  • Customer Service Agents

    4 weeks ago

    Durban, South Africa Bespoke International group Full time

    We are looking for dedicated, hardworking, special individuals to join our amazing family. We have various UK Customer Service campaigns that are just waiting for gifted customer services agents to join. **#Bethedifference** **Job Type**: Permanent Pay: From R5 000,00 per month

  • Customer Service Agent

    1 hour ago

    Durban, South Africa Bespoke International Full time

    **Customer Service Agents Wanted** - 6 months international customer service experience. - Must be fluent in the English Language - Matric Essential **We Offer** - R 5 000 Basic plus commission. - R 500 Shift allowance - Great working environment - Growth Opportunities **Job Types**: Full-time, Permanent

  • Customer Service Agent

    5 months ago

    Durban, South Africa Pioneer Debt Solutions Full time

    **Pioneer Debt Solutions is looking for Customer Service Agents** Pioneer Group is looking for Customer Service agents at our debt review, from payment plans, to helping a customer make changes in their existing expenses and offering them better saving options to ensure they have a healthy credit. - Responsibilities:_ **1. Responding to creditor/ Creditor...

  • Customer Service Agent

    7 months ago

    Durban, South Africa Urban Lifestyle Rewards (Pty) LTD Full time

    Urban Lifestyle Rewards are looking to hire friendly customer service agents with impeccable communication skills. We offer a platform for gowth and continuous upskilling to the desired individuals. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Matric and strong admin skills - Proficient with...

  • Customer Service Agent

    7 months ago

    Durban North, South Africa Urban lifestyle Full time

    Customer service agent The offer: - R4500 Basic Salary The Requirements: - 1 years experience. - Matric - Well spoken and friendly - Clear Criminal record **Salary**: From R4,500.00 per month Ability to commute/relocate: - Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required) **Experience**: - Sales: 1...

  • Inbound Customer Service Agent

    7 days ago

    Durban, South Africa OUTWORX CONTACT CENTRE Full time

    SALES AND CUSTOMER SERVICE AGENTS needed for an amazing experience with HILTON Campaign. Basic R7000 plus night shift allowance. requirements : matric 1 year experience in Sales and Customer service. Retail and hospitality experience. if you meet the requirements please come through for an interview at Ourworx and ask for Patience or confirm attendance on...

  • Customer Service Agent

    7 months ago

    Durban, South Africa WNS Global Services Full time

    **Company Description** **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...

  • Customer Agent

    5 months ago

    Durban, South Africa abc Full time

    Looking for customer service agents that can start asap 2 years of experience working for a UK campaign is required working hours **Monday - Thursday**: 10 am to 8 pm **Friday**: 10 am to 6 pm

  • Call Centre Agent

    7 months ago

    Durban, South Africa Kura Full time

    **Salary**: **J** **ob Title: Call Centre Agent (Customer Service Advisor)** **Location: Mount Edgecombe, SA** **Salary** R6 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Call Centre Agent (Customer Service Advisor) in our Mount Edgecombe, South Africa office. The role is on-site.** If you have experiance...

  • Arabic Speaking Customer Service Agent

    7 months ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Hindi Speaking Customer Service Agent

    7 months ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Urdu Speaking Customer Service Agent

    7 months ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Nepali Speaking Customer Service Agent

    7 months ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    7 months ago

    Durban, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Customer Service

    7 months ago

    Durban, South Africa Esteem Recruitment Full time

    We currently seek a Customer service agent for a company based in Durban - Matric - Good Communication skills - Quick Problem solver - Min 2 years experience in the relevant role **Job Types**: Full-time, Permanent **Salary**: From R7 500,00 per month **Experience**: - Customer service: 1 year (preferred)

  • Customer Sales Agent

    4 months ago

    Durban, South Africa Innovative Acquisitions International Full time

    **Responsibilities**: - Actively seek out new sales opportunities - Identify customer needs and recommend suitable products or services - Build and maintain positive relationships with customers - Ensure customer satisfaction by providing excellent customer service and resolving customer complaints - Meet and exceed sales targets and performance metrics -...

  • Latin Spanish Speaking Customer Service Agent

    7 months ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Latin Spanish Speaking Customer Service Agent

    7 months ago

    Durban, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Import Customer Service Agent Shipping

    7 months ago

    Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Overview** **Import Customer Service Agent** **OVERVIEWJob Title**Import Customer Service Assistant**Job Family**(Customer Service)**Reporting Line**Commercial Manager**Supervises**None**Location**KZN - Durban**Purpose** Provide high quality customer service support, delivering service in line with performance standards and operating procedures. **Areas...