Customer Management Import Controller
4 months ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
- Run compliance check against corporate and legal guidelines - as applicable.
- Ensure valid quotation for Consignee is in place.
- Obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable.
- Continuously provide Consignee's volume forecast information to Origin Office - as applicable.
- Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable.
- Receive booking request from Consignee or Origin Office - as applicable.
- Qualify booking request details against customer agreement and current market conditions
- as applicable.
- Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable.
- Provide preferred routing instructions to Origin office - as applicable.
- Request and receive delivery instructions from Consignee and relay to Operations Team.
- Request update from/with MDM Team (Master Data Management) as applicable.
- Follow up on Consignee’s credit issues with Finance Team.
- Facilitate communication between Customer and Import customs department - as applicable.
- Receive and/or upload relevant Customer documents to digital archive (ODM) via TANGO - as applicable.
- Continuously provide demurrage & detention details to Consignee.
- Evaluate and ensure shipment profitability.
- Explore upsell opportunities with the Consignee.
- Generate operational reporting for Customer - as applicable.
- Ensure compliance with Customer specific KPI's - as applicable.
- Verify and create income reserves and cost accruals in TMS (TANGO).
- Grade 12 Certificate, Relevant Qualification
- NCFF (NQF 3/4), FIATA diploma advantageous
- Matric or Senior Certificate
- Comprehensive knowledge of the forwarding and clearing industry, Incoterms and customs requirements
- 5 years’ experience in Ocean freight services
- Client relationships
- Administrative support & file processing
- Attention to detail (accuracy)
- Systematic and articulate
- Assertive and confident
- Ability to organize and put into action
- Good interpersonal and communication skills
- Ability to interact with clients and colleagues and reconcile accounts
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