Internal Sales and Customer Relationship Manager

4 months ago

Port Elizabeth, South Africa Time Personnel Full time

**Job Overview**:
**Date Posted**: Posted 1 month ago-
**Location**: Port Elizabeth, Eastern Cape-
**Job Title**: Internal Sales and Customer Relationship Manager-
**Education Level**: High School / Matric-
**Job Level**: Intermediate-
**Minimum Experience**: 3 - 5 Years**Internal Sales and Customer Relationship Manager - Port Elizabeth.**:
Are you a tech-savvy professional with exceptional communication skills, ready to thrive in a fast-paced environment?

We are seeking a Customer Relationship Manager with a strong technical background to join our National Clients sales team based in PE. In this role, you will be responsible for managing client relationships, ensuring customer satisfaction, and addressing technical issues promptly and efficiently.

You will work closely with all Sales Agents and technical team to provide top-notch support and solutions, all while maintaining clear and effective communication with clients.

The ability to perform under pressure and handle multiple tasks simultaneously is crucial for success in this position.

If you are passionate about technology and excel in building strong customer relationships, we want to hear from you

**Requirements**:

- Matric, relevant qualification advantageous
- Proven track record in internal sales and technical ability
- Good telephone presence
- Proficient in English and Afrikaans
- Good computer skills including typing, Outlook/Gmail, Excel, Word, Google etc
- Technical understanding
- Attention to detail
- Ability to work unsupervised
- Customer orientated
- Valid drivers license an own transport

**Duties and Responsibilities**:

- Respond to LiveChat on our web site
- Support of the National Sales Manager and sales agents
- Update customers on orders and delivery of those orders
- Assistance of documentation of orders being dispatched (invoicing, packing lists and way bills)
- Update and control of eCommerce platforms including our own web site, Takealot and other retailers
- Market research and assistance of the marketing department
- Listening to understand customer needs and responding appropriately
- Effectively address customer questions and concerns, as well as tailor their pitch to match customer needs
- Prioritise tasks and manage time effectively is very important
- Able to understand the changing markets and customer needs and adjusting the way you offer a product accordingly
- Problem-Solving Skills - think critically and come up with creative solutions is valuable
- Collaborating with everyone and their respective departments is essential
- Consistent follow-up with leads is crucial for moving them through the sales pipeline and closing deals
- Good follow-up skills involve being proactive, persistent, and courteous. - Very important, to understand how to be persistent but to not annoy the customer into not doing business

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